Best Western Central Inn

We stayed here for a whole week at the end of July, 2020. The woman at check-in was super nice and funny. Our room was very nice and roomy. We had no problems with anything in the room except for the drain in the tub started to clog towards the end of our stay. This hotel is in a convenient area located close to many places to eat and shop. We were only 20 minutes from Tybee Island, 15 minutes to downtown Savannah, and about an hour to Hilton Head beach. There were only two things that we didn't like about our stay. The most important one is them closing the pool area strictly at or before 9:00 pm every night. We really enjoyed sitting by the pool sipping on our drinks and eating snacks. We didn't even use the pool, just sat on the comfy chairs and relaxed. One night before 9:00 the woman came out and hand motioned us to leave. Didn't say a word to us but we got her meaning with her hand motion. Very rude and uncalled for. The 9:00 curfew is a little much for adults that just want to relax outside their room. The other thing that was annoying, which we know the hotel can't do anything about is the hotel is located close to some sort of air force base and the super loud helicopters and jets flying close overhead at different hours of the morning and night definitely was disturbing. We would stay here again just because of how clean the hotel was and the location. less

When you check in there are signs stating that you have to leave a $100 cash deposit. However, when I was waiting to check in the last in front of me paid with her debit card. When I checked in I was told that I needed to leave a $100 cash deposit for each room ( had booked 2 rooms). Missed if I could use my credit or debit card and was told that I had to have cash. Around 8:00 am the next morning, my husband and I were going to breakfast and house keeping ask if we needed towels, I explained that we were going to take our showers when we got back from breakfast and we were told that we could get more towels. Took out showers when we got back and we saw house keeping and told her that we had taken out showers. She came and got out towels, however, when we got back in the room around 3:30 pm we still didn't have any clean towels so I called the front desk and was told that my room had been serviced. I explained that no clean towels were brought back to replace the dirty ones that they picked up. I was told that they would Bri g some to the room. At 8:00 pm I had to go to the front desk for towels. At checkout there was a lobby full of people trying to checkout. You are asked if you are due a cash deposit or a refund? If everyone is required to give a cash deposit why are they asking what type of refund you are due? We had to give them the room number and wait until they went and checked the room out. The lobby was full of at least 10 or more people in all but one were Black. The man that checked out my rooms came back and said that a towel and wash cloth was messed up and that I had to pay for them. I told him that the towels would come clean when they were washed. Anyway, I told him that if I had to pay for them that I wanted them. He came from behind the counter and asked, you want these towels? I told him yes to put them in a bag since he was going to charge me for them, I want them. Took the towel and wash cloth home and washed them along with other whites, added a little bleach and the towels along with the others came clean. No stains!! less

Stay here before with no problems. However, this time was much different. First, the person at front desk had difficulty finding my reservation. Had a Best Western coupon for $25 off room which they failed to deduct until I reminded them again at check out to do it. Maid woke us up at 7:15 a.m. one morning making a lot of noise cleaning up vacant room next to ours. Told manger about it and he was not concerned about it at all. He did nothing to satisfy me about it. Card key stopped working after returning to room after being out in the hot sun and had to go ti the office to get it re-connected. The pool is open until 9p.m. at night but a lady always started running people out before that time. This was the worst experience I have ever encounter at Best Western, and I have stayed at many of the them domestic & international. less

We stayed here July 5-7 during a quick visit to Savannah/Tybee. The rate and cancellation policy was great. Check in process was smooth and COVID-19 safety measures were in place. The room was clean and comfortable and we could tell sanitation procedures had taken place. This Best Western is situated about 5 miles from downtown Savannah and about 16 miles from Tybee, so the location was convenient for us. We had a nice stay and would stay again. less

Hotel was very clean. Room was nice and cold. Room was kept clean the entire time. Area was very peaceful at night. Everyone I spoke with on staff was very pleasant. I would definitely stay here again. less