So nasty, so rude
If I can give it zero stars I would! When arriving at our hotel room, there were 100’s of love bugs swarming around it. As we were looking in the window, there were a couple of them already in the roo... more
If I can give it zero stars I would! When arriving at our hotel room, there were 100’s of love bugs swarming around it. As we were looking in the window, there were a couple of them already in the room-both dead and alive. We couldn’t even get in the room without all of them swarming behind us. And we were taking multiple trips! It was so bad we ask the manager can we get a room in the front. The front seem clear of them unlike those in the back. However, asking for a mere room switch ticked him the hell off. He was looking at us through the window with his arms folded ready to give us the business. Once we went up front, he aggressively argued us down when we were pretty calm about the situation. Then stated, he preferred to refund us, refusing us a room. Wow, what great customer service. Please future guest, be aware of the black guy with the glasses, last name Johnson. So unpleasant! Maybe, if I didn’t look like I did, I would have been offered better service. less
Tina M, Guest Relations Manager at Best Western Central Inn, responded to this review
We are saddened to know that you were not happy with the service you received from our front desk staff during your stay. It is our goal to impress you and exceed your expectations with every visit, and it is disheartening to learn that we did not fulfill this ambition during your recent visit. Thank you for calling our attention for this matter and we promise you a better service and a professional staff.