Best Western Central Inn

Hotel was very clean. Room was nice and cold. Room was kept clean the entire time. Area was very peaceful at night. Everyone I spoke with on staff was very pleasant. I would definitely stay here again. less

We stayed for 2 nights while on a leisure trip. The room was very clean and felt fresh. The beds were comfortable, cold A/C, and the room was just around the corner from the ice and drink machine. Due to the COVID-19 breakfast was not served as usual. I believe they offered a donut and coffee though. But Waffle House is right next door so you can just walk there instead. And there are restaurants within the area as well as the Oglethorpe Mall. I recommend the Juicy Seafood restaurant which is 1/2 mile away. The reason I gave a 4star instead of a 5 is because the fridge was turned off when we arrived and had a weird smell to it. The freezer blew fine but the fridge didn't cool down much after turning it on for a while. Also the customer service could be better at the front desk. They had no chipper voices, smiles, or anything. So it didn't feel welcoming although the check in/out was easy. Our room key cards were also disabled after one night even though we booked for 2 nights and they verified and enabled them. The female housekeepers were very personable also, but the males never spoke and just stared as if we were up to something. Also due to the pandemic the pool was closed, so we went to Tybee Island for an hour or two. And the 1st night I was awakened by fireworks when nearing midnight. I couldn't tell if it was next door or on the property but that hindered our sleep. I know it wasn't the hotel's fault but I was just noting in case anyone else goes through this. But overall I do recommend this hotel and will stay again if I ever visit. less

We stayed 4 nights at this hotel. The check-in was friendly and helpful, letting us know the Georgia Covid19 restrictions and local businesses who were open and where we could do dine-in eating. The room was clean and comfortable. Our kids loved the outdoor pool, which was warm and inviting. The only issue we had was a bathtub that didn't drain properly. We were offered another room, but we had already unpacked for 4 days. With consistent follow-up by us, this problem seemed to be resolved on the fourth day of our stay. Breakfast was basic, somewhat do to Covid restrictions. Muffins, cinnamon rolls, juices, apples, and doughnuts one day. They probably could have had more variety, but it was understandable during this time. Overall, a good stay and good value. less

I've never stayed at a hotel with such poor service. Once we arrived, we realized that there are so many other great choices in the area. I wish we would have known that. The hotel was not even busy but we were treated as though we were not wanted. The balconies were occupied by workers of the hotel smoking, drinking, and loitering!! Worst breakfast ever! Had to change our rooms because of smoke smell!! less

We checked in later than expected, but had a room #149. In the morning after breakfast we headed downtown for the day, knowing our return would not be until after 6:pm. When we returned back to the hotel, our room door was ajar. The housekeeping staff had been in the room, to clean it, and must not have closed the door correctly. I immediately walked to the front desk and complained, the reception said that happened before, and the door needed to be fixed, and told me that it would be written up in the duty manager daily journal. Our second day, after breakfast, we left again for a day's touring, and made sure the door was properly closed. Upon returning to our room, the door was ajar AGAIN. A housekeeping staff was outside next door and I mentioned the problem, but his commend of the English was limited. I, again, walked to the front desk and complained. This time the hotel manager was close by. I told him the problem, but long story short, even though the previous day complaint was in the journal, the manager was not very understanding. Basically, not believing me that the problem happened again. Back to our room, we still did not understand why when we closed the door from the outside (like housekeeping would do), it did not open while we stood there. Then when inside, we closed the door gently, it looked closed, but least than 1 minute, the door opened by itself. We solved the problem. The housekeeping staff, did not pull on the door handle correctly to close the door, therefore, the door opened by itself. While speaking to the manager, a request from us for some kind of compensation, was not considered. All our possessions were still there, both days, but the knowledge of maybe returning the second day to our room, with missing items, did put a strain on our day's touring. On the third day we left, Savannah..... Note to self......test the hotel room outside door, before leaving for any time ...... less