When you check in there are signs stating that you have to leave a $100 cash deposit. However, when I was waiting to check in the last in front of me paid with her debit card. When I checked in I wa... more
When you check in there are signs stating that you have to leave a $100 cash deposit. However, when I was waiting to check in the last in front of me paid with her debit card. When I checked in I was told that I needed to leave a $100 cash deposit for each room ( had booked 2 rooms). Missed if I could use my credit or debit card and was told that I had to have cash. Around 8:00 am the next morning, my husband and I were going to breakfast and house keeping ask if we needed towels, I explained that we were going to take our showers when we got back from breakfast and we were told that we could get more towels. Took out showers when we got back and we saw house keeping and told her that we had taken out showers. She came and got out towels, however, when we got back in the room around 3:30 pm we still didn't have any clean towels so I called the front desk and was told that my room had been serviced. I explained that no clean towels were brought back to replace the dirty ones that they picked up. I was told that they would Bri g some to the room. At 8:00 pm I had to go to the front desk for towels.
At checkout there was a lobby full of people trying to checkout. You are asked if you are due a cash deposit or a refund? If everyone is required to give a cash deposit why are they asking what type of refund you are due? We had to give them the room number and wait until they went and checked the room out. The lobby was full of at least 10 or more people in all but one were Black. The man that checked out my rooms came back and said that a towel and wash cloth was messed up and that I had to pay for them. I told him that the towels would come clean when they were washed. Anyway, I told him that if I had to pay for them that I wanted them. He came from behind the counter and asked, you want these towels? I told him yes to put them in a bag since he was going to charge me for them, I want them. Took the towel and wash cloth home and washed them along with other whites, added a little bleach and the towels along with the others came clean. No stains!! less
Tina M, General Manager at Best Western Central Inn, responded to this review
Thank you for sharing your experience we value your opinion and apologize for your experience. When the guest asks for an extra towel, we offer an extra towels. As per the client they give what the guest asked for , the fact that we have failed to do this is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a five star experience. Regarding the 100 deposit , I sincerely apologize if this was not mentioned during your reservation. Our policy has been that due to an increasing number of customers who weren't able to return the keys , damaged some of our things in the room. With that, we created a protocol that makes the customers pay. During check out without damages we return the deposit right away. Thank you for calling our attention for this matter and we hope you understand us in our standing.