Would go back again....
We checked in later than expected, but had a room #149. In the morning after breakfast we headed downtown for the day, knowing our return would not be until after 6:pm.
When we returned back to the hotel, our room door was ajar. The housekeeping staff had been in the room, to clean it, and must not have closed the door correctly.
I immediately walked to the front desk and complained, the reception said that happened before, and the door needed to be fixed, and told me that it would be written up in the duty manager daily journal.
Our second day, after breakfast, we left again for a day's touring, and made sure the door was properly closed. Upon returning to our room, the door was ajar AGAIN. A housekeeping staff was outside next door and I mentioned the problem, but his commend of the English was limited.
I, again, walked to the front desk and complained. This time the hotel manager was close by. I told him the problem, but long story short, even though the previous day complaint was in the journal, the manager was not very understanding.
Basically, not believing me that the problem happened again.
Back to our room, we still did not understand why when we closed the door from the outside (like housekeeping would do), it did not open while we stood there. Then when inside, we closed the door gently, it looked closed, but least than 1 minute, the door opened by itself.
We solved the problem. The housekeeping staff, did not pull on the door handle correctly to close the door, therefore, the door opened by itself.
While speaking to the manager, a request from us for some kind of compensation, was not considered.
All our possessions were still there, both days, but the knowledge of maybe returning the second day to our room, with missing items, did put a strain on our day's touring.
On the third day we left, Savannah.....
Note to self......test the hotel room outside door, before leaving for any time ...... less
Tina M, Guest Relations Manager at Best Western Central Inn, responded to this review
Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to
share this experience. do apologize for the inconvenience that you encountered, though I'm
very glad that this did not detract too much from your overall experience. We are also forever working to improve upon the guest experience and I hope you will remember our attributes and return to see how we have improved to impress you even more.