BEWARE OF THE EXTRA CHARGES AND DIRTY ROOMS!!!
Check in was a nightmare!! I called literally 2 times to check if there are any extra charges or fees before check in because all hotels always do, but I was told something else. the person o spoke wi... more
Check in was a nightmare!! I called literally 2 times to check if there are any extra charges or fees before check in because all hotels always do, but I was told something else. the person o spoke with told me there will be no extra charges and we do not charge anything until you check out besides $100 for a deposit. The day of my reservation they put a hold on my card for $76 plus wanted to charge my charge the about of my stay and wanted $100 deposit as well. so all in all I had to come out my pocket $316. Once we got into the room there was hair still all over the bathroom and counter which I had cleaned my self. Pretty sad Best Western if you ask me. Especially when your a Best Western member less
Tina M, General Manager at Best Western Central Inn, responded to this review
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. With regards to the extra charge, we will be holding a meeting to discuss the matter to see the next steps in handling this unfortunate situation. I promise that we will be fair and that we are taking further steps to assist you. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.