I had to come to Norfolk for a work related occasion. I went in to the front desk and presented my ID and credit card. I was told, in a rather nasty manner, "I don't need that, your room isn't ready, ... more
I had to come to Norfolk for a work related occasion. I went in to the front desk and presented my ID and credit card. I was told, in a rather nasty manner, "I don't need that, your room isn't ready, you need to come back in an hour". While waiting out in the parking lot, I had to listen to employees having a conversation that consisted of no more than a dozen "F" words. The lighting isn't very good in the parking lot and corridors that go to the rooms. My room was clean and kept nicely for the 4 nights I was there. I will choose another place for my next stay. less
Andrea C, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Thank you so much for posting your review. Here at the Best Western Center Inn we use all feedback (both positive and negative) as a way to see how we can improve the experience for all guests in the future. Although are are happy to hear that you enjoyed your room for your 4-night stay, we sincerely apologize for any issue that you may have had in regards to staff conduct. Providing guests with good hospitality is at the forefront of our brand, so it surprises & saddens us to hear of this experience. Please know that we find this to be completely unacceptable, and we are investigating these errors and taking measures to make sure it never happens again.
Please take care. If you are ever in the Virginia Beach area again, please give us a call at (757)-363-2500. My name is Andrea, and I will be happy to assist you.
-Andrea L.C. & The Staff Of The Best Western Center Inn