I was told I'd get a copy of the receipt for the stay sent to me by eMail. I did not receive it. I also never received an email copy of my confirmation. When I checked in, I verified that they had the... more
I was told I'd get a copy of the receipt for the stay sent to me by eMail. I did not receive it. I also never received an email copy of my confirmation. When I checked in, I verified that they had the correct email address, but no receipt for the stay.
Apparently the email address on file was correct, because I received this request for a review, but somewhere in the process, no copies of the confirmation nor receipt were every sent to me. less
Denmark K, Manager at Best Western Center Inn, responded to this review
Thank you for your recent stay, as well as your feedback. I would love to send you your receipt for your stay, and apologize it has not been sent sooner. Unfortunately trip advisor prevents me from seeing your specific info (name, email, etc) to locate your reservation. Please feel free to contact me directly and I can have your receipt emailed immediately. Sometimes depending on how the reservation is booked, our system at the property will not send the confirmation emails to future guests as it is left up to the third party booking sites and out of our control. Additionally, some of these third parties prevent us from issuing receipts as they were paid directly. If this were the case, I do apologize for any inconvenience caused by the confusion. I will be sure to remind my staff to double check for private rates, and to issue receipts via email when guests take advantage of our express checkout.