Terrible stay, Hotel Manager and Owner responsive at fixing problems
26/03/2017 Tiffany E, Maryland, USA
When we checked in to our room - it was filthy. Nothing at all had been cleaned, the beds were used and food packages were everywhere. We asked to be moved to another room, it was clean at least. Howe... more
When we checked in to our room - it was filthy. Nothing at all had been cleaned, the beds were used and food packages were everywhere. We asked to be moved to another room, it was clean at least. However later that night, another guest was given the same room as us and tried to walk in to our room. (A good lesion to always set the extra bolt on the door!) My husband did not sleep well in this room and the following morning he asked to be changed to another room. Only the room they tried to move us to - already had other people present!! So now we were the ones trying to walk in! Luckily it was during the day and not at night. Then, the only available room was a smoking room. The front desk staff during this second room change was rude and inconsiderate about the problems we were having with the rooms. The hotel owner was very professional and moved us to a different hotel. less
Andrea C, Front Office Manager at BEST WESTERN Center Inn, responded to this review
Dear Tiffany E.-
We apologize for the issues you experienced during your stay with us. Although I'm sorry you had to move to one of our sister properties, I am glad to hear that you found the management/ownership team to be 'responsive' and 'professional.' We're currently implementing several new procedures and changes at our property & hope that you give us another chance in the future. Please take care.