Best Western Celina

2020 Holiday Drive, Celina, Ohio, 45822-8344, United States
based on 134 reviews Trip Advisor Logo
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Best Western Celina

Guests enjoy this Celina hotels convenient location. Among the rich farmland of western Ohio, the Best Western Celina has a location with an ideal setting to meet the needs of business and leisure guests. Adjacent to most local industries and close t show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Celina

Traveller Overview:
4.0 Rating: 134 reviews
Excellent 47%
Very Good 30%
Average 15%
Poor 4%
Terrible 2%
Rating

Vichea C, wrote review 14/07/2020

Dirty floor

Our room was okay, the carpet looked dirt as it had several spots on the floor. For a Best Western hotel we expected much better quality of room as those other Best Western we have stayed in during t... more

Owner Response
Shelly Hemmelgarn, General Manager at Best Western Celina, responded to this review
Dear Vichea, Thank you for sharing your recent experience. We are so happy that you shared this experience so we can address any in-room issues immediately. Your comments have been shared with the entire staff and it will be used to improve our services. We hope to welcome you back in the near future. Best regards, Best Western - Celina
Rating

G7543GQjosephc, wrote review 05/07/2020

Laborer

Was a decent stay....the front desk girl(MINTA) was very nice and patient with me...considering the time that I came in...i didn't have any problens with anything at all...although it was a bit pricey... more

Owner Response
BWCelina, General Manager at Best Western Celina, responded to this review
Thank you for choosing the Best Western-Celina for your lodging needs. I am thrilled to hear that Minta took great care of you. On the behalf of the entire staff, we hope to see you again soon. Take Care and Be Safe!
Rating

laddieh2015, wrote review 11/06/2020

Great Hotel in Celina - Probably the very best

I have been staying here before it was a Best Western - It was a Holiday Inn. The rooms, and personal service have always been consistent. Sleep has always been good. The bedding is coming to the ... more

Owner Response
BWCelina, General Manager at Best Western Celina, responded to this review
Dear laddieh2015, Thank you so much for the 5 Rating and your continued business. Your loyalty is greatly appreciated especially during these challenging times. Your comments will be shared with the ownership for a future improvement project. We sincerely hope to welcome you back in the near future. Take Care, Shelly & Staff
Rating

timber2020, wrote review 26/05/2020

Nothing special

A little over priced honestly. Everything is mediocre. Not to mention you pay a ton of money and the pool, hottub, fitness center, and breakfast are all closed so the price should be adjusted. Wasnt p... more

Owner Response
BWCelina, General Manager at Best Western Celina, responded to this review
Dear timber2020, Thank you for taking the time to share your recent experience, It has definitely been a difficult time for the hotel industry to continue to strive to provide the best possible service while increasing our safety measures. We do apologize that we did not meet your exceptions, let alone exceed them. We are following the state's guidelines as the state begins to reopen. Our fitness center was reopened yesterday and we are so happy to be able to offer that option to our guests. Unfortunately, there are so continue safety measures in place to continue with the social distancing. We are currently researching ways that we can reopen the pool and the breakfast bar in someway. Again thank you so much for choosing the Best Western- Celina for your lodging needs and we hope to welcome you back in the future. Best Regards, Shelly & Staff
Rating

E7883XAjim, wrote review 20/03/2020

Business

Should of had a game plan for food and towels and trash. I did not get a discount for cleaning my own room and taking out my own trash,and planning where my next meal was coming from. I understand tha... more

Owner Response
BWCelina, General Manager at Best Western Celina, responded to this review
Dear Valued Guest, Thank you for sharing your recent experience. We greatly appreciate your thoughts. During this uncertain times, we are making every effort to provide the best possible service and amenities for our guests, but the primary focus is on the health and safety of the guests and staff. The Grab-N-Go Breakfast is offered each morning for all of our guests and fresh linens, fresh trash bags, and amenities are offered each day. I do apologize that we did not exceed your exception and I hope you will give us another opportunity once this crisis is in the past to show our true dedication to our guests. Please take care. Best regards, Shelly and Staff