Best Western Celina

2020 Holiday Drive, Celina, Ohio, 45822-8344, United States
based on 138 reviews Trip Advisor Logo
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Best Western Celina

Guests enjoy this Celina hotels convenient location. Among the rich farmland of western Ohio, the Best Western Celina has a location with an ideal setting to meet the needs of business and leisure guests. Adjacent to most local industries and close t show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2020 Holiday Drive, Celina, Ohio, 45822-8344, United States

Reviews of Best Western Celina

Traveller Overview:
4.0 Rating: 138 reviews
Excellent 47%
Very Good 30%
Average 15%
Poor 5%
Terrible 2%
Rating

ctlins743, wrote review 28/08/2020

Very Nice Place! Highly Recommend it

Even during the COVID restrictions, amenities were available, though somewhat limited. The room was great. Refrigerator, Microwave and Coffee Maker worked well and were clean and ready to go. The ai... more

Owner Response
Shelly Hemmelgarn, General Manager at Best Western Celina, responded to this review
Thank you! We hope to welcome you back soon.
Rating

rshelly2020, wrote review 31/07/2020

Great location for visiting the area

Hotel kept clean mostly, great locations for shopping, restaurants and sights in the area. Breakfast room open during Covid 19 as others were kept closed in other hotels. Courteous people at the front... more

Owner Response
Shelly Hemmelgarn, General Manager at Best Western Celina, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Celina for your recent lodging needs/ It is wonderful to see that you enjoyed your stay. We greatly appreciate your business and sincerely hope to welcome you back soon. Thank you, Shelly & Staff
Rating

stevemajer, wrote review 20/07/2020

Restful Getaway

Shelly was the one that worked with us in making our reservations and was very friendly and professional in meeting our needs,. as I am handicapped she made sure that we were set up for the accommodat... more

Owner Response
Shelly Hemmelgarn, General Manager at Best Western Celina, responded to this review
Thank you! It was a pleasure to have you stay with us and we hope to welcome you back in the near future.
Rating

Gmgray2, wrote review 19/07/2020

Should of stayed somewhere else

Hotel fixtures were okay but the experience was bad. The day after booking we received an email letting us know the pool was done due to equipment issues. When we checked in there were bags of trash p... more

Owner Response
Shelly Hemmelgarn, General Manager at Best Western Celina, responded to this review
Dear Valued Guest, Thank you for taking the time to share your experience, although not a good one. Due to Covid restrictions, we have had to make multiple changes within the guest room in the hope of providing the safest experience for all of our guests. The reduction of the number of pillows are one of the safety precautions. Your comments will be shared with the entire staff to improve the response time/resolution to guest related issues, especially loud ones in the middle of the night. Again thank you for sharing your experience and we hope to welcome you back in the near future. Best Regards, Shelly Hemmelgarn
Rating

Vichea C, wrote review 14/07/2020

Dirty floor

Our room was okay, the carpet looked dirt as it had several spots on the floor. For a Best Western hotel we expected much better quality of room as those other Best Western we have stayed in during t... more

Owner Response
Shelly Hemmelgarn, General Manager at Best Western Celina, responded to this review
Dear Vichea, Thank you for sharing your recent experience. We are so happy that you shared this experience so we can address any in-room issues immediately. Your comments have been shared with the entire staff and it will be used to improve our services. We hope to welcome you back in the near future. Best regards, Best Western - Celina