Should of stayed somewhere else
Hotel fixtures were okay but the experience was bad. The day after booking we received an email letting us know the pool was done due to equipment issues. When we checked in there were bags of trash p... more
Hotel fixtures were okay but the experience was bad. The day after booking we received an email letting us know the pool was done due to equipment issues. When we checked in there were bags of trash piled outside of a room right when we stepped off the elevator. They were still there when we returned for the evening 6 hours later. Our room was pretty clean but someone had stuck a coffee pod in the toilet tank so our toilet wouldn't flush properly. The bed only had 2 pillows so we had to go down to the front desk to get more. Towels were very scratchy. The AC unit made the room soooo cold. We tried to turn it up a bit to get it to stop running constantly but that didn't work. We had to turn it up to 78 degrees or off to get it to stop running non stop and then it got really warm in the room.
And then there were the guests. We were woken up at 11:30 pm by a couple outside, in the front parking lot, screaming, swearing and pounding on the cab of a truck. I had to call down to the front desk. I don't know how the desk person didn't hear them since they were right outside by the front door. Then again at 4:38 am we were woken up by loud pounding on a door on our floor followed by screaming and doors slamming. Would never stay here again. less
Shelly Hemmelgarn, General Manager at Best Western Celina, responded to this review
Dear Valued Guest,
Thank you for taking the time to share your experience, although not a good one. Due to Covid restrictions, we have had to make multiple changes within the guest room in the hope of providing the safest experience for all of our guests. The reduction of the number of pillows are one of the safety precautions. Your comments will be shared with the entire staff to improve the response time/resolution to guest related issues, especially loud ones in the middle of the night. Again thank you for sharing your experience and we hope to welcome you back in the near future.