Best Western Celina

Even during the COVID restrictions, amenities were available, though somewhat limited. The room was great. Refrigerator, Microwave and Coffee Maker worked well and were clean and ready to go. The air conditioner was relatively quiet and plenty to watch on the flat screen TV if you have some time to kill. It was a good experience less

Hotel kept clean mostly, great locations for shopping, restaurants and sights in the area. Breakfast room open during Covid 19 as others were kept closed in other hotels. Courteous people at the front desk. less

Shelly was the one that worked with us in making our reservations and was very friendly and professional in meeting our needs,. as I am handicapped she made sure that we were set up for the accommodations that ere wonderful!! less

Hotel fixtures were okay but the experience was bad. The day after booking we received an email letting us know the pool was done due to equipment issues. When we checked in there were bags of trash piled outside of a room right when we stepped off the elevator. They were still there when we returned for the evening 6 hours later. Our room was pretty clean but someone had stuck a coffee pod in the toilet tank so our toilet wouldn't flush properly. The bed only had 2 pillows so we had to go down to the front desk to get more. Towels were very scratchy. The AC unit made the room soooo cold. We tried to turn it up a bit to get it to stop running constantly but that didn't work. We had to turn it up to 78 degrees or off to get it to stop running non stop and then it got really warm in the room. And then there were the guests. We were woken up at 11:30 pm by a couple outside, in the front parking lot, screaming, swearing and pounding on the cab of a truck. I had to call down to the front desk. I don't know how the desk person didn't hear them since they were right outside by the front door. Then again at 4:38 am we were woken up by loud pounding on a door on our floor followed by screaming and doors slamming. Would never stay here again. less

Our room was okay, the carpet looked dirt as it had several spots on the floor. For a Best Western hotel we expected much better quality of room as those other Best Western we have stayed in during this same week. less