Best Western Cedar Park Inn

5116 Gateway Boulevard, Edmonton, Alberta, T6H 2H4, Canada
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Best Western Cedar Park Inn

The West Edmonton Mall, the University of Alberta, Peters Drive Thru and the Cross Cancer Institute are all just a short drive away from our spacious newly renovated hotel. Completely renovated in 2019. Whether guests need easy access to the Governme show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
5116 Gateway Boulevard, Edmonton, Alberta, T6H 2H4, Canada

Reviews of Best Western Cedar Park Inn

Traveller Overview:
3.5 Rating: 535 reviews
Excellent 25%
Very Good 32%
Average 16%
Poor 11%
Terrible 12%
Rating

225ashliem, wrote review 13/09/2020

Dirtiest hotel room ever..

I would give this hotel rating a 0/10 disgusting.. urine stains all over the mattresses, food in the beds, dirt everywhere and food all over the walls. Do not recommend. Asked for a new room and the s... more

Owner Response
GENERAL MANAGER, General Manager at Best Western Cedar Park Inn, responded to this review
Dear 225ashliem Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have already informed the Housekeeping Supervisor about it and she has arranged the training session for the staff who did those rooms. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 780-434-7411. Sincerely, Mandeep
Rating

leed809, wrote review 17/08/2020

Nice place

Enjoyed a nice deserved break here was certainly worth the stop. Nice large king size bed very comfortable and the bathroom spacious large bathtub which was nice. Staff friendly and helpful. Unfo... more

Rating

lauren8448, wrote review 16/08/2020

Horrible Customer Service

The lady working at the front desk was rude and unhelpful. She replied with disdain to simple questions. We were early for check in and she acted as if we were idiots for coming early. She wasn't will... more

Owner Response
GENERAL MANAGER, General Manager at Best Western Cedar Park Inn, responded to this review
Dear Lauren Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we have arranged a training for the Front Desk Agent with whom you dealt during your stay. I sincerely apologize for all the inconvenience you faced during your stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 780-434-7411. Sincerely, Mandeep Sidhu Rawat Front office manager Best Western Cedar Park Inn
Rating

verarobertson83, wrote review 04/08/2020

you won't be disappointed

Fantastic price and service. Everything was clean and organized. The staff are super friendly and helpful. Loved the jacuzzi suite and the on-site restaurant. Food was excellent as was the service. Gr... more

Rating

sashakeena, wrote review 11/03/2020

Good Value!

Stayed here on a business trip for four nights, during first week of March. Overall good value, received a clean room. Friendly staff members plus hot breakfast included in the daily price. Only main ... more