Clean, friendly staff, convenient location, just a few glitches
10/11/2016 hk718, Calgary
First time here, I came up on the Red Arrow for a road trip with co-workers the next day and thought it would be convenient for them to pick me up here. The room was cold (I always find hotel rooms to... more
First time here, I came up on the Red Arrow for a road trip with co-workers the next day and thought it would be convenient for them to pick me up here. The room was cold (I always find hotel rooms to be cold) but the thermostat didn't work, no display and the maintenance staff were gone for the night. No worries, they offered me another room but it was too much trouble and the very nice housekeeper brought me a space heater. Then I went to the restaurant to order some take-out. They said they would call me when it was ready. After half an hour I went to call and see if it was ready. Phone was dead, so I went down and my food had been ready 15 minutes previously. They called, no answer. Turned out the phone clip was broken so the line got pulled out of the jack, likely when someone moved the phone on the desk. Didn't think to check. The food was very good.
Next morning - can't find the hair dryer - it's located on the wall next to the coffee machine, not in the bathroom, but not a problem. Very weak air flow, and after about a minute konks out altogether. Too rushed to deal with it, so I leave with damp hair. Not sure if I was just unlucky or there are maintenance issues here.
Overall though, I would stay here again under the same circumstances. It was very convenient to be picked up where the bus dropped me off, and it's just off the Whitemud so very quick to get out of town and on the road. Staff are very friendly and apologetic about the glitches. less