Best Western Catalina Inn

Needed another room asap as the other Best Western was a total flop and no rooms were coming up when we searched. Very friendly at the front desk. The room was kinda of small, but nicely decorated with color choices: two full size beds, desk, microwave and full size mini fridge (if needed). The bath area was quite tight and no real area to change if you have older children or another couple with you in the room. Love the mirror that lit up, but it could be brighter. Breakfast options were limited along with space. less

We stayed here for 2 nights while helping my father in law who lives in town. We stayed here previously 2 years ago so we knew it was nice. The rooms were clean and comfortable and the staff were very friendly and helpful. The continental breakfast was so nice to have because they had quite a variety of foods. They had biscuits and gravy, bacon, eggs, sausage, make your own waffles, cereals, pastries, yogurts, and fruits. We were imoressed with all that they offered. We emjoyed our stay here and if we were to evwr pass through here again we would definitely stay here. I recommend this establishment to anyone needing a good nights rest with a good breakfast bar. less

This is our annual tradition and we love our BW. The room is very clean, you can smell cleanliness. Their breakfast was very good. The staff is wonderful. We will return in a couple of months...I don’t know what is it about this room that we can sleep longer, the temperature is nice and cozy....very quiet. less

Before I complain, I will say that the young man, Jay, at the front desk is extremely nice and helpful and is awesome at his job. That being said....I will tell you about my stay.. My mom and two little brothers came to visit 2 nights due to my graduation. All was well at check-in as I mentioned Jay went above and beyond to make sure we were comfortable. We had 2 connecting rooms both with 2 beds in each room. We were all mainly gathered in one room for most of the night until it was time for bed. One of my brothers walks into the other room only to come back and say a roach was laying on his bed. I thought he was joking until I walked into the room and a large roach was literally chilling on the bed. The roach was comfortable enough to wait there until the manager came in to see for herself when I called the office. She picked up the pillow the roach was laying on and shook it outside. We then asked her to change the sheets for us. She did. We all go back in the other room and laugh it off. About 30 minutes later, my other brother goes in the same room to find AN EVEN BIGGER ROACH ON THE SAME EXACT BED. I immediately called the front desk and Jay answered. I profusely apologized for the bother but I said can someone please come look as there is another roach on the bed! Moments later, Jay and the lady manager, M. Patel (Michelle?) came inside the room. The roach had scurried under the bed. The manger said she would bring us a can of roach spray. I declined as my baby brother has asthma and is actually allergic to bugs and the bug spray as well. I politely asked if they could check for holes and also if maybe we could just move to another room. The manager M. Patel, immediately got loud and started yelling that we would "NOT KEEP MOVING ROOMS WE ARE SOLD OUT" and even went as far to put her finger in my mothers face and say "IF YOU ARE UNHAPPY WHY DON'T YOU JUST LEAVE". I was extremely surprised by this response as I travel often and had never had issues with bugs...first of all. Second..where in the hell did this manager get her customer service training!?? I was done at this point and told the manager not to worry about the extra room and we would all just sleep together in the one room. I was disappointed about the roaches but I was even more disappointed with how the manager handled the situation. I will NEVER EVER stay at Best Western again. less

It was a work week for me and I always try to stay at a Best Western hotel,because all the ones I have stayed in here been great and very comfortable,the breakfast is off the chain,the food is delicious and they always make sure they have enough for everyone and they always have it ready for 6:00 am. less