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Staff was friendly, although when I checked out the lady remained on a personal call the entire time. Biggest issue was that the room was not cooling down even after several hours of constant running ... more
Staff was friendly, although when I checked out the lady remained on a personal call the entire time. Biggest issue was that the room was not cooling down even after several hours of constant running of the A/C. I checked the filters and this is what I found. The establishment stated they had been very slow due to covid, so I have to wonder when they were cleaned last. After I cleaned them myself, the room cooled off nicely. less
Anil Patel, General Manager at Best Western Catalina Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.