Okay but overpriced for what I got.
14/10/2018 jamesbO235BW, Katy, Texas
Motel is just okay. Office staff friendly. Room seemed clean although it had a strange smell likely from a perfumy cleaning spray. WAY OVERPRICED for what you get though. Very small room. Beds pr... more
Motel is just okay. Office staff friendly. Room seemed clean although it had a strange smell likely from a perfumy cleaning spray. WAY OVERPRICED for what you get though. Very small room. Beds pretty soft. Maybe too soft. Room very dim. Needs more lighting. TV had lots of channels to select from. Maid service consisted of taking out used towels and replacing with clean. That was it. No cleaning. Floor not swept. Did not change linens on bed. Did not even make the bed. I know it was a football weekend but $971 for 2 nights in this place is overpriced considering I could have stayed at a Hilton for same price. I know that all hotels in Tuscaloosa gouge rates on football weekends. I typically stay at a Hilton or Marriott property but stayed here because some friends had already made reservations here and we wanted to be at same place. less
BestwesternN2, General Manager at Best Western Catalina Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.