You Lose Me at Roaches
28/03/2019 Drbcoaster, Minneapolis, Minnesota
I cannot directly blame Best Western Carowinds for the troubles with the booking. I made the reservation with Delta Vacations, which booked smoking rooms instead of non-smoking rooms. And, despite m... more
I cannot directly blame Best Western Carowinds for the troubles with the booking. I made the reservation with Delta Vacations, which booked smoking rooms instead of non-smoking rooms. And, despite my calling them - twice (a month out and the day before, and paying a last minute change fee to ensure that the rooms were non-smoking) - we still ended up with one of our rooms as a smoking room. It was Carowinds' opening weekend, so of course they were full.
I do not blame Best Western for that. But the title of this review involves roaches, and I was greeted by one in the bathroom on our second day - while I was sitting on the toilet. It scurried into the bathroom from under the door. Thankfully, there was an ashtray in the bathroom so I could capture the little bugger, finish my business, and get out of there to find a shoe to smash the thing. I left its dead carcass on a paper towel for management and housekeeping to see. It remained where I left it for the duration of the trip (housekeeping didn't remove it, management never spoke to us about it).
Also, a random issue - the shower curtain rod was broken in my room in such a way that the shower curtain would not remain fully closed.
Never again. less
bestwesterncarowinds, General Manager at Best Western Carowinds, responded to this review
we are sorry you had a bad experience with us, when you where here for 3 days or four did you address this to the front desk because if you did, we could have fix the problem right away but if we did not bring such problem to our attentions we can not fix it because we don't know whats going on in the room till the guests let us know. we are sorry again and we hope to provide a better experience next time.