22/10/2019 TJbuffalo, Buffalo, NY
Front desk staff are required to photocopy your drivers license (or another official picture ID). Drivers licenses should not be photocopied because someone could impersonate you with the information.... more
Front desk staff are required to photocopy your drivers license (or another official picture ID). Drivers licenses should not be photocopied because someone could impersonate you with the information. I understand examining the license and verifying the name on the card if you have a high rate of credit card theft, but it should not be photocopied. Staff could photocopy multiple times overnight or take a picture of it with a phone. Also the image is stored in the hard drive of the printer; yes printers have hard drives where this info could subsequently be stolen from. Front desk staff called a manager at my request, but she insisted upon copying it. It was after the reservation cancellation deadline, so i had little choice. Risk of identity theft, using your license for an auto accident, health insurance, or one form of identity for opening a bank account or credit card. While this may help track down thieves, it puts the general public at risk. They should know better. I will not return. less
BWCAROWINDS, Manager at Best Western Carowinds, responded to this review
I am very sorry that you do not agree with our hotel policy of copying ID's. I assure you that the information is not being used for any other purposes except to identify you, in case of an emergency. We do not use your information for purposes that are not related to your stay with us. This information is kept in a locked and secured safe until the end of the month, at which time we shred all the copies. I assure you sir, my staff and myself would never use a guests' personal information in order to steal their identity. I'm sorry that you do not agree with this policy and I hope that you will let us serve you again in the future. Thank you for your comments.