Best Western Carlton Hotel

Holidayed at this hotel in 2021 and had to pay for parking at the hotel because I hadn't booked directly with Best Western - in May 2022 I holidayed at this hotel after booking directly with Best Western but was told I had to pay for parking at £5 per night, apparently the policy had changed on the 1st April 2022 which is ok but 2 ladies in front of me didn't have to pay for parking because they were a "group booking" when I queried why I had to pay. Make your own conclusion less

We are a couple. We stayed for one night on Friday 13 May in room 113. This is a double room with sea view. This is the second visit to the hotel and unfortunately it's not as good as it was. Overall it requires some TLC PRO's Great location, right on the sea front. We went to see a band at Winter Gardens and this was just a 10 minute stroll away. Friendly staff Sea View Room Comfy bed Complimentary dressing gowns, chocolate and water Buffet style breakfast with good selection CON's £5 a day to park on site which we were not told about when booking. It used to be free for residents. There had been a bad leak to the ceiling in our room, decor and curtain pelmet were all in poor condition with stains and flaking paint which was on the carpet. Windows needed cleaning to make the most of the lovely view ! less

Great hotel, excellent location with tram stop directly across road, great food and very friendly staff. The room was nice and clean and the view was excellent. Small table and two chairs in window for perfect look over the beach less

I booked a one night solo stay here as I was attending an event in Blackpool. I'll start with the positives. All the staff I encountered were very helpful, polite and friendly, and the hotel itself is in a great location on Blackpool seafront. It's about a 10/15 minute walk from the hotel to the town centre. Unfortunately that's where the positives end. I can't complain too much about my room being incredibly small, as I only booked a single room so I wasn't expecting a large space. The bathroom however was ridiculously small, as an average size female I could barely fit into the shower! The shower itself required an engineering degree to figure out how it operates. When I finally got the shower working the water was only running freezing cold despite following the instruction label on the wall to change the temperature. Then out of nowhere the water became so hot it burnt me as I stepped into the shower. It fluctuated between freezing and boiling for a few minutes before it eventually settled at lukewarm. The bathroom floor is also very slippy when wet, as the flooring isn't non slip like you normally get in hotels. The view from my window was of the fire exits, not very picturesque. The bed was the most uncomfortable hotel bed I've ever slept in, my back was really sore when I woke up. The walls are so thin you could hear every movement in the corridor and EVERYTHING the couple next door were doing. The central heating was constantly on which made the room unbearably hot, the windows in the room don't open to let any air in. Between the uncomfortable bed, drunk people noisily returning to their rooms and the heat I barely slept through the night. I wasn't notified upon booking, and I'm shocked this isn't mentioned in other reviews, but they take a £50 charge off your card at check in (on top of what you've paid for your room). They give you some spiel about how this can be used in the restaurant etc. Sorry but I can't abide hotels that do this, and it almost certainly guarantees I'll never book with them again. Apparently I'll get the £50 back into my bank within 4-5 working days. I bought food elsewhere when I'd have probably tried the hotel restaurant had they not done this. I'll choose where I spend my money thanks, rather than be coerced into it! Also the 10.30am check out time is just bonkers! I've never known any hotel throw you out so early, and I've stayed in a lot! Thanks to the awful night's sleep I ended up sleeping in, meaning I didn't get the chance to go down for the pre-booked breakfast as I had to get showered and ready to check out at such a ridiculous time. I wouldn't book to stay here again and I wouldn't recommend it to others either. less

Good location, staff were mostly polite & helpful, poor amenities, toilets broken, no light in the lift, no room cleaning was done, the retaurant was very very poor except for breakfast, a lot of road noise & with broken window handles we could not close the double glazed windows properly less