1 night stay
21/11/2018 Angela C, Driffield, United Kingdom
Stayed at Bets Western Carlton Hotel. Check in was quick and smooth, we booked a twin room which ironically was more expensive than a double not sure why. The room was clean and had everything we ne... more
Stayed at Bets Western Carlton Hotel. Check in was quick and smooth, we booked a twin room which ironically was more expensive than a double not sure why. The room was clean and had everything we needed for 1 night. However the bathroom needs updating drastically and there was a terrible fusty smell so either the room hadn't been used for a while or it hadn't been aired properly. On the evening we went to the bar for a dink, the bar maid looked like she didn't want to be there, she wasn't welcoming at all and when we asked for stella she said the barrel needed changing so we had to choose something else. As it was 6.30pm we were the only ones in there I think she should have either checked it earlier or gone and changed it. We only had the 1 drink and left. On the morning we went for breakfast and stood waiting for someone to come to us for about 6 or 7 minutes in the end we went to reception and told them who came and ticked our room number off the list. Breakfast was nice and plentiful, the coffee machine was nice and made a lovely hot drink. Overall it was 1 night and wasn't worth complaining about. It was convenient for what we wanted. Just don't understand why a twin is more expensive than a double, if anything the rooms are smaller less
PetzaC, General Manager at Best Western Carlton Hotel, responded to this review
Dear Angela C,
Thank you for taking the time to write a review.
Thank you also for both your Positive and Constructive comments which will help us improve our product and constantly improve our service.
We look Forward to Welcoming you Back.