NEVER AGAIN
I booked this hotel for a family reunion to avoid my daughter having to drive from Devon and back in a day. A big mistake. We had stayed before, but here was no comparison
Positives:
The girl on rec... more
I booked this hotel for a family reunion to avoid my daughter having to drive from Devon and back in a day. A big mistake. We had stayed before, but here was no comparison
Positives:
The girl on reception was very helpful. Quickly realised that I did not actually want 3 rooms as indicated on the system. She reorganised the booking so that my daughter and i had rooms near to each other. This eventually turned out to be a mistake as at my age I found if difficult to climb the steep stairs with a case.
Negatives:
1. Having told the waitress that we were a party of 6 with one "gluten free" member she just ignored that bit of information.
2. There were not enough menu and specials cards for the party.
3. Service was extremely slow in spite of there being only 13 in the restaurant
4. I and one other ordered the gammon and chips. Mistake. The gammon was under cooked and the chips were so overcooked that it was impossible to get a fork into them. Fingers job only.
5. We were offered a free dessert for 2 of us to compensate for this, but only 1 menu sheet between the 6 of us.
6. only 4 of us felt like a dessert, but found after 20 minutes of placing the order found that there was no "brownie" available.
7. The Eton mess really was a mess.
8. The crumble was bland and tasteless and after only a couple of spoonfulls was put to one side.
I paid the food bill and said how unhappy I was with the meal. Shortly after this the Restaurant Manger appeared and gave me a 25% refund.
Negative 9.
There is a warning sign on the bedroom door about the step inside the door. But not about the step into the bathroom. having fallen last time we were here I was ready for the step. but not for the fact that there was no bedside lamp.
10. This latter meant that once the room light was turned off I was in the dark to get back to bed. (Health and Safety issue?)
11. I thought to leave on the bathroom light so that I could see when I needed to use the bathroom, but that meant I could not sleep.
After a restless night I decide to leave the hotel at 06.45 and forget about breakfast. I woke my daughter to bring me home. less
CalcotGM, General Manager at Best Western Reading Calcot Hotel, responded to this review
Dear Alan,
First of all I would like to extend my sincere apologies for any delays in this response to you and on behalf of the team at the Best Western Calcot hotel.An official response and gesture from myself and the team for any inconveniences your guests and yourself experienced has been sent separately , addressing your concerns that you will receive shortly.
Your feedback has been fully investigated with the team members concerned and responsible for service as well as my manager that dealt with you directly on the evening of your stay.
I would like to reassure you that given the opportunity to provide you a service on an occasion in the near future, your experience at the Best Western Calcot hotel will live up to your every expectation.
Kind Regards,
Nishant M.Barua
General Manager