So many little things
12/09/2016 Ray H, London, United Kingdom
Room was not of a high standard, walls are not sound proofed enough as we were disturbed by talking and TV from next door. No fridge or bar in room, bathroom was small and cramped when using the sink.... more
Room was not of a high standard, walls are not sound proofed enough as we were disturbed by talking and TV from next door. No fridge or bar in room, bathroom was small and cramped when using the sink. Bed was small and mattress bouncy, every time you moved it was like being on a bouncy castle. Our room was by the main road and hence noisy so we could not have the window open, this was made worse by the fact we requested a quiet room. less
Andrew_MacLachlan, General Manager at BEST WESTERN Reading Calcot Hotel, responded to this review
Dear Ray H,
Firstly let me thank you for taking the time to leave a review on Trip Advisor.
We're sorry to hear that you didn't find certain aspects of your room to your liking
As a 3 star hotel we do not provide mini bars or fridges in rooms. If you had required refreshments we do however offer a room service facility.
With regards to your ‘room to room’ sound proofing comments, the new owners are taking steps to address this issue which is evident in a few of our rooms.
As you may have noticed, we have recently had new windows installed into the majority of our bedrooms which effectively cuts out road noise, however, with the recent spell of unusually hot weather and guests opening windows, the fans provided do not sufficiently cool down a room for which we apologise.
Thank you once again for staying at the hotel and we are sorry that elements did not meet your expectations on this occasion
Best Western Calcot Hotel