Best short stay!!
07/07/2017 Antonia W, Courtland, Virginia
Due to a mistake in previous hotel reservations, we had to make new hotel reservations at another hotel at the last minute. Fortunately BW was able to accommodate us with two hotel rooms. The gentle... more
Due to a mistake in previous hotel reservations, we had to make new hotel reservations at another hotel at the last minute. Fortunately BW was able to accommodate us with two hotel rooms. The gentleman who checked us in was very professional and polite. On Saturday, Samantha who worked at the desk was also very helpful. We had a small incident which she jumped in right away to help us with. She provided pool towels and room towels to my girls as often as they needed them, and always with a smile. She provided information about ordering pizza and she even called our room to see if we needed anything else before she finished her shift. While my girls sat in the eating area on their phones and tablets, I sat in the lobby and got a chance to converse with Samantha. She was professional, polite and personable all at the same time. While in the lobby, I noticed how courteous she was to all of the guests, whether checking in, making inquiries, etc. I was surprised to see her again on Sunday when we were checking out! Samantha made our short stay at BW one of the best hotel visits I've had in quite awhile. You have an awesome employee in Samantha. You do realize that BW, don't you??? Oh, and by the way, my mother and my sister who stayed in another room thought she was great too. less
BWCreedmoor, Manager at Best Western Butner Creedmoor Inn, responded to this review
Dear Antonia W,
Thank you so much for taking the time to leave your feedback about your recent trip at the Best Western Butner Creedmoor Inn! Our entire team was happy to host you in light of your unforeseen change in travel plans and I am so happy that everyone put you at ease and made you feel very comfortable after the ordeal you had been through at another hotel. We are very proud of our staff who do a wonderful job representing our brand and hotel's values. Thank you for appreciating everyone's efforts, Samantha in particular. I will be sure to share your kind remarks with her which I know will mean so much to her.
We all strive to offer great accommodations in an environment that is family friendly and personable because we know how much it helps to feel comfortable when you are away from home. I hope you will continue your patronage with us whenever you travel to this area, and I thank you again for allowing us to host you and your loved ones.
Sam S., AGM