WATER FROM LAUNDRY ROOM INVADES OUR ROOM
We approached the front desk team about the fact that there was apparently something in our room that was causing me an allergic reaction, triggering my asthma. They asked if I was allergic to animal... more
We approached the front desk team about the fact that there was apparently something in our room that was causing me an allergic reaction, triggering my asthma. They asked if I was allergic to animals; I told that I was to some animals; they indicated that a service animal had been in the room, but that it had been months prior. At the third day, we finally realized the problem . . . the laundry room next door was leaking into our room, and we realized this when we stepped onto wet carpet. It then became evident that this was very probably the source of my allergic reactions. We are assuming that this has been a problem in the past, because my allergic reaction was just like a reaction I would have to mold or mildew. At that point, we were moved to another room, but we were offered no concessions for being in a room that kept me sick for most of my stay or for our inconvenience in having to move. We were there for a funeral, and this added significantly to the stress. less
MelissaK-GM, General Manager at Best Western Brookfield, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. You stayed with us Four nights. On the first morning you saw a dog in the hotel and complained about allergies. Our hotel has Four select Pet Friendly Rooms. Your room was not one of those rooms. Our General Manager offered to move you to another room. You refused to move. On the second morning our desk clerk asked at Breakfast "How are you doing today?" and you responded "I'm doing fine and everything's good." On the third morning you notified the desk clerk that the carpet was wet. Within about 15 minutes you were moved to another room. We investigated your complaint and found a one foot by three foot area of damp carpet caused by a water leak in a pipe in the wall nearby. Of course a plumber fixed the leak and the carpet was dried. Upon departure, you did not complain.