Amazing wedding....accomodation left a lot to be desired...
11/06/2017 Martin H, Lincoln, United Kingdom
We stayed here as we had a wedding and we thought it would be handy. We managed to have an early check in and so we dropped off our bags and proceeded to the wedding. It wasn't until we came back from... more
We stayed here as we had a wedding and we thought it would be handy. We managed to have an early check in and so we dropped off our bags and proceeded to the wedding. It wasn't until we came back from the wedding that we realised the standard of the room fell short of what I would expect a major hotel chain to be. In particular the bathroom was somewhat hazardous, especially as I have a young child, the bath cover was broken at one side leaving dangerously sharp edges. There was mold around the bath and general brown grime inside the bath.
Breakfast was a bit of a shambles, no one seemed to know what they were doing, running around and having to wait for basics like eggs and beans. We asked for a highchair and we were presented with the most disgusting highchair I have ever seen in my life, a member of staff apologised but this is not acceptable because it was not ok as the highchair had more than one previous occupant. There was gravy and stickiness and everything.
The wedding was lovely, it was a shame about our accommodation experience especially as we booked it months in advance. less
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review
I am sorry to hear that your stay did not meet your expectations and please be rest assured that your points have been noted.
We have added 10,00 square feet to the hotel which houses contemporary Superior rooms and we have completed the refurbishment of 65% of the Classic Rooms and the remainder are on a roll-out basis over the next year.
Clearly the highchair was not wiped down correctly after it was used by a previous family, please accept my apologies regarding this.
We normally receive excellent reviews regarding our Service and the Team at the Hotel, we are sorry that on this occasion we let you down.