We originally booked the Brome Suite after my partner spoke to Amy, she took his card details and confirmed the booking for 16th to 20th Feb, however as i needed to check whether they could cater for gluten free, i was then informed that this room was booked by another party. Julie the General Manager managed to sort this issue for us, however we were given the option to be placed into a Superior Room for Thurs, Fri and Sat and we could move into the Brome Suite for Sunday night.
Upon arrival, we were shown to our room by reception, however it turned out the room was made up of two single beds pushed together, so not the double we thought we would get. The room was clean, but the bathroom was full of mould and smelt musty. However we opened the window and let the fresh air blow through.
However, the next morning we woke around 8am to find the hotel had no hot water, seems you have to time your showers right otherwise be prepared to run in and out as quick as possible. We raised this with reception, but was not impressed with their response, we overhead one staff member tell another that we were complaining again. Of all the hotels my partner and i have stayed in due to leisure and work, this was one of the worst. If it wasn't for a staff member mucking up our booking in the first instance we wouldn't have needed to complain!! Very unprofessional.
If you are staying, i suggest you stay in the main hotel, the rooms are cleaner then the suites. The carpet in the Brome Suite is filthy, the sofa has seen far better days, sagging cushions and needs a good steam clean, the shower door was falling off and the head needs a major de-scaling as water exploded everywhere. The four poster has loose tassels and is full of woodworm. It's the most unromantic room. As we were only in it for one night, we decided to spend as little time as possible in it.
The hotel restaurant is one of its good points, Tracey and Neville made sure what we ordered was exactly what we got. The food was well cooked and delicious. The Sunday Roast is one of the hotels best meals. Turkey, roast potatoes, season root vegetables & spring greens. All reasonably priced. I had the prawn cocktail to start and we both had the ice cream as dessert.
The hotel is situated within close distance to the Essex and Suffolk borders so you have easy access to see the sights/local attractions.
As Best Western reward customers, i'd only use this hotel again, if the one in Norwich was unavailable. Its a shame as the location is ideal but could use a major influx of cash to spruce the whole area up. less