Average is about all I can say
15/05/2016 Laura E, Horsham, United Kingdom
A well deserved weekend away with my husband.... On arrival you can see there is some sort of work still going on although car park area looks tidy and welcoming. Greeted by the receptionist who said ... more
A well deserved weekend away with my husband.... On arrival you can see there is some sort of work still going on although car park area looks tidy and welcoming. Greeted by the receptionist who said I'll show you around and take you to your room, we followed her only for her to open a door to a corridor and she say ' bar and restaurant down there', that was us being shown around!!! Off to our luxury room which was tidy and clean with very a small double bed. The shower room was again very small, it had a large double shower which was lovely but the hand basin was opposite so very tight getting in and out without banging yourself.
We booked for our evening meal for 8pm. On arrival we were handed an A4 sheet of paper folded in half with the menu on and another smaller piece of paper with the 'specials' on, both of which were very tatty. We were then told that the main meal on the specials was no longer available and that the hock terrine was also not available and if we wanted the rib of beef it would be a 45min wait!!. So we chose our meals I had mackerel followed by steak my husband had asparagus and poached egg followed by steak both to be cooked med/well. My mackerel was soaked in grease so was very unpleasant to eat there was no offer of bread or rolls and the steaks were one over done and the other under done, they both came with a large mushroom which had so much salt on it that you couldn't eat it. my husband commented to the waiter who said he would tell the chef.
Breakfast in the morning was the best meal of our stay. The second evening we decided to have a 7.30 sitting to see if there was more choice again the specials main meal was unavailable but we were able to try the terrine which although very salty was better than the mackerel. I had scampi and my husband had a homemade burger both of which were average. The next table ordered the terrine only to be told it was now unavailable!!!
Breakfast on the second day was a disaster it was for some reason self service and although in covered trays was Luke warm and anaemic looking. Waitress service was also poor with one waitress spilling olive oil all over one couples table narrowly missing someone's lap!
Although we were not overly enamoured with the service and quality of service the bed was comfy and I slept well. This is definitely is no more than a two star accommodation and canteen food. less
Kelly K, Owner at BEST WESTERN Brome Grange Hotel, responded to this review
Thank you for your recent comments about your previous stay at the Brome Grange Hotel. We are disappointed to hear that your food was not to your expectations. We thrive ourselves on having achieved our rosette awards and our team are dedicated to offering good, homecooked food. We have however sent your feedback to the team, as without guest feedback we would not be able to continue to improve our standards on a day by day basis. We do hope that you will visit again one day.
Kelly and Brian Keane, Owners