I would not recommend this hotel at all... arrived to check in, receptionist was not wearing a mask... room was not clean, hairs in the sink and bath and dried toothpaste on the sink basin, very dust... more
I would not recommend this hotel at all... arrived to check in, receptionist was not wearing a mask... room was not clean, hairs in the sink and bath and dried toothpaste on the sink basin, very dusty with cobwebs on the walls.... breakfast was interesting, I asked for dairy free milk, the waiter came back and said we only have semi skimmed!... whilst waiting two other people in the dining room were served the wrong orders... then mine came out and again wrong!...to top it off I asked for toast with no butter, the toast just never arrived!!. truly awful stay, stay clear folks less
Lynne Broadrick, General Manager at Best Western Brome Grange Hotel, responded to this review
Thank you for completing the review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. Your satisfaction is very important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
The issues that you have raised will certainly be addressed, with the appropriate departments and department heads and necessary disciplinary steps will be taken. The hotel is due a refurbishment next year, but I am aware this should happen as soon as possible.
Please do not hesitate to contact me directly at 01379 870456 to discuss. Again please accept my apologies.