Tired room, Tired decor not cheap at £95 a night but what you don't expect is a TV that should be on the wall to be on the dressing table just really poor, no pride in the place if you did you would h... more
Tired room, Tired decor not cheap at £95 a night but what you don't expect is a TV that should be on the wall to be on the dressing table just really poor, no pride in the place if you did you would have at least made an effort to put it back. Flaking paint in the shower room and the door to the room I stayed in was filthy and missing stair carpet with underlay still in place which is a trip hazard. I'm writing this whilst sitting in the room have booked breakfast but won't entertain it. Shame on you for thinking that this is OK less
Lynne Broadrick, General Manager at Best Western Brome Grange Hotel, responded to this review
Thank you for taking the time to review us on Trip Advisor. It was our pleasure to serve you and please accept my apologies regarding the issues you have experienced, . I have addressed the concerns that you gave us with maintenance and housekeeping to resolve. The issue you have mentioned are actually being addressed by Maintenance today, as parts were needed to fix the problems.
I can assure you that we do take every complaint seriously and fix as quickly as we can. Again please accept my apologies.