01/10/2017 Kate F, London, United Kingdom
We had a nice room with a comfortable bed - always so important. There was a nice large bathroom, but the staff were not able to provide us with a rubber bath mat until the second night of our stay -... more
We had a nice room with a comfortable bed - always so important. There was a nice large bathroom, but the staff were not able to provide us with a rubber bath mat until the second night of our stay - I am on a mission to get these provided as standard in all hotels. It just isn't safe/good enough when they are not available. The shower temperature seemed to vary between hot and very hot. The restaurant was disappointing. On the first night the pork dish was dry and unappetising. Our group went elsewhere to eat on the second night. Breakfasts were OK, but on the second morning they had run out of smoked salmon, fruit salad and marmalade and seemed happy to continue without doing anything about it. (At a hotel we stayed at a few days later they apologised for not having any mushrooms and said someone had just rushed off to buy some and they would be available shortly if we didn't mind waiting.) Although some in our fussy group can be rather demanding, in other places issues have been resolved with charm. Charm is in short supply here. Disappointing as we generally love Best Western Hotels. less
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review
Thank you for taking the time to review the Hotel and I have taken on board your comments.
We are now installing Bath Mats in all the rooms with Baths, we did have a number of Mats but had already been requested.
I am sorry to hear that of your disappointment with the Restaurant, we are normally highly rated and I will be passing your comments to our Head Chef.
Please accept my sincere apologies that certain breakfast items were not replenished or had ran-out, I will be looking into this to ensure this does not happen in the future.
The Team are normally highly commended for going out of their way for our Guests, I do hope you will visit again in the future.