14/11/2019 kim d, Stowmarket, United Kingdom
I use this hotel to have respite it suits me well with the courtyard being quiet, the room that i had i was not happy with, issues with the heating and the room itself i was dissapointed with, the bat... more
I use this hotel to have respite it suits me well with the courtyard being quiet, the room that i had i was not happy with, issues with the heating and the room itself i was dissapointed with, the bathroom was in need of redecorating as did the room and better quality bed, i have used this hotel alot over the years but this room i stayed in was not worth £55. Per night, i have stayed in alot of the other rooms and have been pleased, room number 18. less
LBroadrick, General Manager at Best Western Brome Grange Hotel, responded to this review
Thank you for taking the time to review the Hotel,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We do have renovation plans for next year and I will pass along all your comments to our maintenance team.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience, and as you are a returning customer I would like to offer you a free upgrade to one of our superior rooms.
If you have any questions or would like to speak with me directly, please call me directly at 01379 870456, I would be happy to speak with you