One night stay to visit friends
16/08/2016 Dutch_lady_traveller, London, United Kingdom
We booked the hotel as it was near where our friends live in Suffolk. Staff were friendly and welcoming and we were initially given room 24. When we got in the room it was a suite with bathroom, small... more
We booked the hotel as it was near where our friends live in Suffolk. Staff were friendly and welcoming and we were initially given room 24. When we got in the room it was a suite with bathroom, small boxroom lounge and bedroom and looked a bit dated but ok. We then tried to open the windows to get fresh air but realised the reason the room was so hot was that we were above the kitchen and the windows were closed so that you didn't smell the kitchen extractor fan immediately below. We had to shut the windows again and luckily they were able to move us to another room 2 doors down. Still in the original part of the building and with an en-suite. Room had obviously been updated. It was fine for a night but the small double meant for regular turning and again we opened the window for fresh air but had to close it as we were above the bar this time and people sat under the window to smoke. Also bathroom has those macerator toilets and drainage which caught us by surprise in the middle of the night!
In conclusion all the staff were very helpful and polite but the facilities let them down. We won't be staying here again. less
Kelly K, General Manager at BEST WESTERN Brome Grange Hotel, responded to this review
Thank you for taking the time to review your recent stay with us.
We currently have an ongoing refurbishment plan through out the hotel and have passed your feedback onto the relevant departments. We hope you will return at a later date in the future to give us the chance to restore some of the faith that has been lost.
Julie Campbell - General Manager