I don’t normally review hotels as it would take a lot of my time having worked away over the last 19 years however;
Stayed one night at the Brome Grange Hotel in room 117 £75pn which is a courtyard type room around the front carpark. On arrival front car park was full so had to park in the rear car park, pitch black no lights on a gravel/pothole surface thus trying to avoid puddles. Check in was ok presented my BW Diamond Select card which was jotted down and somehow i am pretty confident the points will not be added but we will see, receptionist didn’t offer a gift (standard for the reward card level i hold) so I had to ask. Reserved a table in the restaurant for 19.30, Back out from reception across the carpark trying to find a path to my room as no lighting so danced across the soggy grass in my leather soled Italian shoes.
On entry into the room it was freezing cold, turned the Thermostatic rad valve on and the radiator started to heat up threw my bags on the bed and headed to the restaurant, friendly waitress found me a table, my reservation hadn’t been passed to the restaurant, sat me down and brought me a beer and a roll and a drip of oil so as i was settled then told me there was a wait for food, why not tell me before i sit down so i have a choice whether to stay or not, an hour and a half later i had eaten and did enjoy the food.
Back in room i went to make a cup of tea, upon lifting the mugs there was tea stains on the paper protection which made me want to clean the mugs and spoons.
Room had heated up enough not to give me frostbite.
Bed was ok.
Furniture in room was very worn and damaged in places.
The theres the bathroom which can only be described as a slum, dirty walls, dirty door, i was reluctant to touch the dirty pull switch, cracked tiles, brown stains, more water running down the shower hose than out of the shower head, time for a shower before breakfast, oh no no hot water, rand reception oh we shall put it on boost, waited an hour still no hot water so had to bend over the bath and wash my hair with ice cold water and used wipes to freshen up and bit, got dressed and went to check out, mentioned the slum room, lack of hot water and the worst room i’d ever stayed in and how i was now missing breakfast due to waiting for hot water only to get the standard response ‘i shall pass your comments onto my Manager’
It’s not too much to ask that when staying in a hotel the room is warm, comfortable, clean and has hot water.
Will not be staying here again and may even contact BW head office to air my views
Mike P less
Julie C, General Manager at Best Western Brome Grange Hotel, responded to this review
Dear Mr Parker
Please accept my sincere apologies regarding all the short-comings your experienced during your stay.
I would like to talk with you directly and will contact the office number I have on the booking on Monday.
I look forward to speaking to you then.