Not perfect
The hotel is beautiful and completely redone about two years ago. The beds are comfy. However, we did have a couple issues that dropped the rating.
Our first night we arrived near midnight. The staff... more
The hotel is beautiful and completely redone about two years ago. The beds are comfy. However, we did have a couple issues that dropped the rating.
Our first night we arrived near midnight. The staff were great and very helpful. The room was ok although there was some left behind trash under the bed and following a shower, one end of the towel bar fell off it’s wall mount. The first night was being paid for by others as this was an interview trip for us. The next morning we decided to stay another day, so I went down to the desk to make the arrangements. That’s when the manager went off on me that the company and I had done it all wrong and I had to get them to call her and provide a cc authorization, etc. At that point I went back to the room to find another hotel. Unfortunately, being a small town, nothing was available. We ended up staying another night although it entailed moving to another room as all the King rooms were already booked.
So, to repeat, the only reason I will stay there again, or recommend someone stay there is because they are the only game in town. less
Raj Parmar, Other at Best Western Brewton Inn, responded to this review
Thank you Benjamin Carter for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a perfect experience.