Best Western Brentwood

Dirty and unkempt room. There was mold on almost every surface in the bathroom along with no toilet papers and used bars of soap on the counter and in the bath. When i contacted the front desk about the issues i was told that most of their guests have no issues and know what to expect from this location. They refused to change my room and or refund my money. less

Didn't have the best time at this hotel at all. The bathroom has MOLD in it, and the lights fixture wasn't working in some area. My beds wan't made up right!! The sheets were NOT changed at all!! I don't thing I could do this again less

The hotel is not as graceful as the pics portrayed. It has multilevel buildings with no elevators and little access for handicapped. The ramps to the walks to the extended buildings were covered by a transport trailer used for trash while remodeling. My husband asked the manager to swap the room and he said the only room available was a smaller room than the suite we reserved and it was more money than the suite. He ended up making it even and we were tired, so we stayed. The only way inside that building for h/c was a tiny path thru the smoking area surrounded by tall shrubs. Better take a buddy because that side door is heavy and you might stay outside a long time before someone opens the door. There are no hospitality carts I am pretty sure because the small parking lot is unlevel on a hillside, so you get to haul all your bags inside up the hill, then back down to leave. Oh, if you are not on the first floor, you can get a workout by climbing stairs with your bags. The bathroom made us laugh, but it is pitiful because I just don't prefer my coffeemaker, fridge and microwave right next to the toilet. I guess some folks like to pop their popcorn, make their coffee and use the toilet in the same room. Is that not unsanitary? We canceled the next 3 nights and found acceptable reservations elsewhere. Not trying to down Best Western in general as we have stayed at them and Best Western Plus for years off and on. This was our first negative experience. less

Our room was dirty and had much black mold in the bathroom, on the windows and the french doors separating the room. Do Not stay here. We took several pictures and are deciding if we should report the issue to the Tennessee Health Department. less

As soon as we got into our room, we went to bed, and once we woke up, we started to notice stains all over the place. At first, we brushed it off until we started to realize it was blood. We complained, and we were reassured that something would be done for us. We weren't able to switch room due to the hotel being full, but NO ONE even came to CLEAN the blood. Also, by the time we were told we couldn't change rooms, it was too late to find a new hotel, and even if we did, we weren't able to receive a refund because the manager was not there. So we had to sleep AGAIN in a room that had bloodstains all over it. We couldn't even sleep due to being scared that something might happen to us. The entire experience ruined our stay and would like a refund. We are utterly disgusted and feel that we were entirely miss-led via the website, booking process, and very positive feedback. less