Best Western Brentwood

5581 Franklin Pike Circle, Brentwood, Tennessee, 37027-4363, United States
based on 509 reviews Trip Advisor Logo
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Best Western Brentwood

Welcome to Best Western Brentwood!

Lodging in Brentwood is very convenient to Nashville, which is only seven miles away and offers some of the best night life and live music in the world.

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Check-in & Check out15:00:00 | 11:00:00
5581 Franklin Pike Circle, Brentwood, Tennessee, 37027-4363, United States

Reviews of Best Western Brentwood

Traveller Overview:
4.0 Rating: 509 reviews
Excellent 47%
Very Good 26%
Average 10%
Poor 6%
Terrible 10%
Rating

dillweed80d, wrote review 19/07/2021

Bad owner/management

Attempt to cancel our reservation due to daughter having a ear infection after speaking to corporate office .they said we had to speak to owner and he was absolutely no help at all to cancel the re... more

Owner Response
Gabriel Reubens, General Manager at Best Western Brentwood, responded to this review
Thank you for completing your third review regarding your reservation at our property. On behalf of our entire team, I would like to apologize that we could not move or cancel your existing reservation on the same day of you arrival to the another Best Western hotel. Also, . We do apologies for inconveniency that has been caused by the cancellation policy Sincerely,
Rating

kera1266, wrote review 17/07/2021

Great stay!

Amazing experience, everyone was pleasant! The service was great, the suite was nice and the breakfast was even better! The hotel wasnt too far from where I was traveling. I'd definitely stay aga... more

Rating

katyg795, wrote review 11/07/2021

Great Hotel, limited parking

We stopped here on our way down to Florida. Clean. Rooms and hall appeared to be recently updated. Sorry conditioner worked well. Only concern was that the parking way very limited - the employee bas... more

Rating

Brad F, wrote review 03/07/2021

Save your money

This hotel is not worth the money. It is quite literally falling apart. The lobby has missing border pieces on the stairs, the hallway had debris all over it that hadn’t been vacuumed in forever. The ... more

Owner Response
Gabriel Reubens, General Manager at Best Western Brentwood, responded to this review
Dear Brad, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

BillTedalskfjaslkjfs, wrote review 29/06/2021

Modern value

The look was very old-school Tennessee, but the interior of the rooms were pretty modern an interesting. The best part was reception at the front desk. Gabriel was professional and personable and very... more