Best Western Brentwood

My husband and I traveled to Nashville to attend a wedding. We stayed at the Best Western the night of May 10. There was a fire in the middle of the night. Our belongings sustained damage from the smoke and the efforts of the fire fighters. We have been attempting for 2 months to make a claim with the insurance company to reimburse us for our losses. We have contacted Gabriel Reubens (the General Manager) on numerous occasions. Although at first he said we would be compensated, we have not received any reimbursement and now he will not return our phone calls or emails. I would stay away from this hotel as I believe the owner and management are dishonest. less

Way overpriced for a property that needs a complete renovation. It's a Best Western and NOT a Best Western PLUS. $137 a night was a complete rip-off. Rooms, halls and stairs cases were shouting for an upgrade. Horrible carpet and walls. The breakfast was typical BW breakfast buffet, nothing special. We opted for the Waffle House next door, and that was disappointing as well. We couldn't win in Brentwood. We won't stay here again. You guys ought to be ashamed for running a hotel like this and charging such high rates. less

Great place to stay in Nashvlle. Safe and close to everything! Staff is extremely friendly and go out of their way to ensure you have a pleasant stay. When staying in Nashville you won't find a better place at a better price. Located across the street from restaurants and shopping. less

May be ok after renovated, needed upgrades in almost every area (rrom had peeling paint, outside looked run donw, carpet needed to be cleaned, a/c made a noise all night). Positives: employees were super nice and tried to make the stay more enjoyable. less

My 2nd night, the fire alarm went off quite a few times from midnight until 6am due to a water main break. No one in the hotel staff knew how to manage it. Another guest, an off-duty fireman, attempted to help but the employees had no access to any tools other than a wrench. I requested a refund for that night of my 5-night stay. I was refused. The manager has still not called me to resolve the situation. I was upgraded to a suite on check-in. However, the room, though large, was shabby and dirty. The carpeting was so grimy I used socks that turned black. I threw them away. The window sheers had long rips and the patio door was painted shut. The lock on the room door handle did work, but the security lock was missing. The microwave was dirty, the cupboards and drawers of vanity and sink areas were sealed shut, but not washed clean. The bedroom door was broken, though it did close. There's a long flight of stairs, no lift, to room 404. Those stairs are shabby & filthy. The security door to enter the building does not remain closed. Extremely disappointed in the lack of cleanliness and the fact that no one has resolved the problem of no sleep the night of the alarms. I appreciated the breakfast having eggs & cheerios for gluten-free. less