Rude check-in and old building
We couldn’t even get into our room without a huge group of men shuffling behind and beside us like we are in the steerage level of the titanic. Gross clientele. This place is just filled to the brim w... more
We couldn’t even get into our room without a huge group of men shuffling behind and beside us like we are in the steerage level of the titanic. Gross clientele. This place is just filled to the brim with dudes. Old building with tight parking lot on a hill. Not wheelchair accessible. Terrible check in. Neither of the two employees at the desk acknowledged me upon arrival. The hallways are tight and there are tons of people talking loudly in the hallway. I would not stay here again. And after a few other bad experiences with best western recently I will reconsider staying with this brand all together in the future. You guys just lost a loyal customer that has used you for years. less
Gabriel R, Manager at Best Western Brentwood, responded to this review
4. Dear Guest,
Thank you for your feedback. We appreciate that you have taken the time to outline your concerns, and we will definitely look for ways in which to improve.
We would also like to mention that we value your business, and our goal is to establish all of our guests as "return customers".
I would be interested in speaking with you directly, on your next trip to Nashville, or you may contact me at the phone number below.
Once again, thank you for staying with us, and we hope to see you again soon.
Gabriel Reubens, GM