BLOOD STAINS ALL OVER THE ROOM WE WANT A REFUND
As soon as we got into our room, we went to bed, and once we woke up, we started to notice stains all over the place. At first, we brushed it off until we started to realize it was blood. We complaine... more
As soon as we got into our room, we went to bed, and once we woke up, we started to notice stains all over the place. At first, we brushed it off until we started to realize it was blood. We complained, and we were reassured that something would be done for us. We weren't able to switch room due to the hotel being full, but NO ONE even came to CLEAN the blood. Also, by the time we were told we couldn't change rooms, it was too late to find a new hotel, and even if we did, we weren't able to receive a refund because the manager was not there. So we had to sleep AGAIN in a room that had bloodstains all over it. We couldn't even sleep due to being scared that something might happen to us. The entire experience ruined our stay and would like a refund. We are utterly disgusted and feel that we were entirely miss-led via the website, booking process, and very positive feedback. less
Gabriel R, General Manager at Best Western Brentwood, responded to this review
Thank you for taking the time to provide feedback regarding your stay, as it is very important to us.
Please accept my sincerest apologies for the conditions of your room during your 3 nights stay. None of the issues that you experienced are acceptable, and not indicative of the kind of guest experience that we wish to provide here at our hotel. Please know that we make great efforts to correct these items our housekeeping did come to your room but every time you had Do not disturb sing on your door, but rest assured we have already taken care of the issues you have mentioned.
Once again, we are sorry that we did not meet your expectations,If you have any future questions please feel free to contact us