Best Western Braselton Inn

I called the hotel when making reservations and talked with Dillon, he was great, I explained to him that we needed transportation to and from a pool party in Jefferson and could that be arranged? He assured me that it could be arranged and told me he would be working at a different property that night and gave me an alternate number to call him if there were any issues. He was very friendly, accommodating and hospitable. I checked in on a Saturday and he had already communicated with Megan and Taylor, who were working that night and they took care of all of my transportation needs and were very warm and hospitable. I checked out the next day and received the same warm and amazing service by Megan and Taylor. I was definitely impressed by such an accommodating staff and will definitely stay here again thanks to the amazing service provided Dillon, Taylor and Meagan. The rooms were also impeccably clean and the hotel was very nice. Thanks again for all you do! i less

My stay here was beyond amazing. Ally the manager was so delightful and beyond generous, she made us feel so welcome and greeted us as if she had known us for some time. Truly by far a great hotel experience in a long time. The staff goes beyond expectations and really shows just what southern hospitality really is. And Haley who was the young lady who cooked breakfast and checked us out was such a joy to talk to, she cooked bacon which you don't see in any hotels breakfast. Everything was hot and fresh, the breakfast is amazing. We could really tell she enjoys her job and has such a great personality and makes you feel right at home. I most definitely will be staying again with them in the near future. less

Rooms nice outside of building really nice. Only problem I seen was mold in the bathroom. Just a little. I addressed them they assured me they would fix it immediately. Nice wall to block 85 traffic so you don't hear all the noise. less

repeat guest. Amazing service and warm welcome. Front desk associate Haley McDaniel warmly greeted and acknowledged my elite status. GM ally Ellis was right on with my special needs/request of type of room. Breakfast attendant was smiling the whole time and made Sure my coffee cup was filled at all times.... Housekeeping always does an immaculate job staging/cleaning the room... hotel exterior setting is really remarkable and LODGE style, looks very impressive... felt just like home... keep it up 🤟🏼 less

I was attacked by fleas, in a ‘non-pet friendly room, rushed out after running 15 min late, and left expensive cancer treatment meds, and Apple iPad charger, yet after sending pics of nasty flea bites, as told to do for my points back(even though my trip was door to door), and the have not gotten back to me after checking with the staff, and ‘checking herself’, even though I told the manager exactly where these items were left?? Looks nice on the outside, but if you don’t realize there are doors between non-pet friendly, and pet-friendly, enjoy getting your typhus testing done??!!! less