Best Western Braselton Inn

The inside is not new don’t let the outside fool you, the inside is old and outdated and so below normal best western standards. My first room had cockroaches in it and we swapped rooms and had to through away all my kids milk food and pediasure along with all of our dinner and snacks just to buy new all over again the next morning. I literally had to clean my own room that we swapped to top to bottom and vacuum because all the rooms they tried to put me in were dirty and it was in a snow storm and there were no other close hotels. Never once offered a free night or discount for having to clean my own room or the fact that my bed was broken when I tried to lay down after fully cleaning my own room that couldn’t be replaced till the next morning so I had to sleep on a slanted bed because all The other available rooms had bugs and dirt / dust all over them less

Really enjoyed our stay there. My husband and I both thought the manager was helpful, informative, and most pleasant. The place was clean, quiet, and the kingsize bed slept really well. Will be back next time we travel that way. Would recommend this Best Western to others traveling. less

I had a family death before the stay and they would not let me cancel and charged me regardless. I contacted the staff and the first person said she would cancel it but that central reservations would not let her. I called central reservations and they said the local property could. I called back and a man who said he was the manager said he would only cancel one night but I had to pay for the other. less

Great costumer service really clean hotel odor good impressing of all the hotels I been this is really good clean and respectful people love the cabin style on it. And thank Achley M. For been professional less

The staff at this BW location go above and beyond to make sure the guest feel at home and appreciated. The rooms are clean and comfortable with plenty of really good restaurants near by. I use this location for all trips for business in this area. less