Best Western Branson Inn and Conference Center

I want this hotel to be available when I need it so I should give bad reviews. 😆 I can't say enough good things about this place. If you have small kids and are going to SDC, you should stay here. I'm going to address some of the other reviews that I've read to take up for small business owners. Yeah, the place has some worn carpet, but the new owners are working hard to get the important things updated first. Let me just say that with 3 small kids, I don't have time to notice that the decorations are not the latest on the market and I don't care. The important things like safety and cleanliness are handled. They have beautiful scenery, outdoor checkers and chess games, a very warm and huge pool, a beautiful hot tub, a game room, and rooms with the necessities including fridge and microwave. If anyone has been a small business owner, they would understand that most of the complaints about this hotel are minor. This hotel has everything a family needs to be comfortable. The problem about the loud people throwing balls in the pool: This is not the hotel's problem, it's exactly what you said - the parents not doing their job. So step up to the plate and tell the boys to stop yourself. The parents likely don't care enough to get mad or they would be doing the right thing to begin with. Would you like the hotel to put a hall monitor in to tell the kids to stop running too? The complaint about not having the room cleaned while you were there: They told us when we got their that due to COVID19 and your safety, they were not entering your room unless you requested it. That was your fault for not listening and following directions - no fault of the hotel. I called the night before I left to make sure the hot tub and pool were in working order because things happen and equipment breaks. Guess what? During COVID19, everything takes twice as long to have shipped. Give the owners a break and understand that they are spending money in the places most important. I appreciate the nice, friendly, and hometown feeling that the workers portrayed. They understand that it's not all about looks to eveyone. This was our first time here and we will be going back! less

First walking in cob webs on ceiling, big clob of hair in tub/shower, took pillow cases off pillows and slobber stains on pillows, towels stunk. The plus side is the room came with free hair ties for women ( joke. Leftover hair tie from previous customer in coffee basket). Don’t stay here. Period. less

As soon as we got to the hotel there were two people working the front desk and 2 people in front of me it took the close to 20 minutes to check us in which is outrageous. They also tell us that due to Covid they no longer due hot breakfast so they have grab bags for breakfast. We go and get the grab bags and there is only 2 things in it which is a danish and a granola bar. They never cleaned our room you had to request for the room to be clean and on top of that I hope you are strong cause you have to pull the door super hard for it to latch shut. less

BW was recommended to us by a friend. This was a quick mother/child getaway and the 2 dbl queens was perfect for us. Internet, Cable, Fridge, Microwave and Hairdryer.....indoor pool too. Just wish the hot tub had been open - it would have been a great end to busy activity filled days. Excellent service -the staff is so helpful and polite. less

There are so many things that went wrong with our visit, first they didn’t have our reservations finally got that, the room was mediocre but we had no towels it took a full 24 hours to get towels to our room! When they did bring them they were on the floor in front of our door, the hot tub was not set up, the pool was packed with probably 100 people but the front desk wasn’t concerned about it, they were horribly understaffed. less