Best Western Branson Inn and Conference Center

The staff at this hotel was the worst I've ever seen. The man that checked me and my family in didn't know how to work the computer. I (an employee of a best western in a different state) had to walk him through it. When i asked for more trash bags and where the dumpter was the staff was annoyed and looked insulted by my request. Laundry was right across the hall from my room and they started blasting music at 6 am two mornings in a row. then when I had gotten home the hotel called MY BOSS at my hotel to complain about me as a guest. They demanded I pay an extra 250 dollars because I had bags of trash in my room. All were sealed and stacked together for housekeeping to grab and take out. I was told it was disgusting that three adults and 6 animals being in a room for two days made that much trash. less

The hotel was very dirty and pool area was in bad shape. The hotel had expired milk and orange juice in breakfast fridges. It’s worth an extra 10 minute drive to silver dollar city to stay in a much better hotel. The staff/owner was not professional to add to the experience. Save yourself the disappointment and find a better hotel. less

In 20 years of staying at hotels that advertise breakfast included, this Best Western set a new low for breakfast for us. Walked in an found some bread and cereal in a small blocked-off area, that's it. The tables to sit at were blocked off and inaccessible. No fruit or other breakfast items were available. Tongs were set out for use, which in this COVID-world we weren't going to touch. Ended up walking to Dollar General next door and buying frozen breakfast burritos and heating in the microwave. No tea in lobby. If you stay here, ignore the breakfast advertised and plan on Dollar General frozen burritos or going out. Room had several stains in the carpet and on the wall next to the bed. Mask use seemed like a suggestion, several guests were not wearing them in the hotel. less

Hotel website said they had hot breakfast but only had continental and then even though with Covid concerns did not provide sanitary serving. They even blocked off the tables in the dining room. The hot tub was out of order but they did not even put up a sign or block it off so you were surprised by cold water. The manager seemed to have lack of concern when we inquired about these issues. less

Excellent Place to Stay! Clean, Friendly & just an all around nice place to stay! Couldn't ask for anything better. Close to Silver Dollar City and a not in the crowded congested part of Branson. Easy in and Out of the Parking Lot. less