Best Western Branson Inn and Conference Center

Our stay had multiple problems that may be resolved with future training. This hotel overall was very clean, however an understanding of customer service needs to be a priority training issue. First, I want to give a huge shout out to the asst. Mgr of Housekeeping "Danie"! Before retiring I was a customer service expert and she would have been on my recruiting short list as she has a deep and intuitive understanding of customer service. Her talents would be better served as the hotel General Manager position. Without going into a lot of details about what went wrong with our stay, the front desk clerks and managers seem to be struggling with the computer system. They were vocal about a lot of excuses as to why things took so long. The guest doesnt need to hear about their personal and working problems. We are on vacation! At the end of the day, the mgr Vicky refunded part of our stay, but struggled with how to do it. We had to ask for compensation it was never offered. Our problems were pretty extreme and something that has never happened in all of our travels. A customer service expert would have apologized and ordered to make iit right without spending 15 min sharing all the excuses as to what was going on behind the scenes. The shuttle is very small, so expect a wait if returning from silver dollar city. You will get your best price by calling the hotel direct vs Expedia. The hotel fee was approx $85 a night. Expedia charged us over$100. Again...if they can resolve their customer service problems this would have been a better review. Not fancy, but clean and great for families. On last thought, the pool was over chlorinated. Do not stay on the first floor as the fumes are overwhelming. less

We had a mishap with another hotel in town. At the last minute Glen saved the day with two rooms. He was wonderful and so helpful! Breakfast was good, as always. The hotel was full and the breakfast crew needed an extra boost so other staff stepped up and helped. Way to go! Clean rooms, good staff this season, breakfast was good, and it was an excellent stay. Thank you!! less

Friday night check in was good very polite lady. Breakfast was standard with eggs, potatoes, sausage links, biscuits n gravy, waffles, etc. same both mornings. Most hotels change up the days. The problem was staff on Saturday couldn’t keep up and didn’t even act like they cared. Milk carafe was having to be tipped to get more out. Sunday looks like it might flow better. The biggest problem was when we returned from being gone all day and asked for clean towels the guy at the desk was rude and said no more towels till after 8 in the morning the pool had taken all of them. If you offer an indoor pool and your completely booked you would think you would have staff to take care of laundry throughout the day and evening. Room and bathroom was clean, beds were firm, pillows were like every other hotel super soft and flat. The draw to this hotel was the shuttle to Silver Dollar City but it only ran every 2 hours which didn’t seem convenient. I would stay here again if needed. less

We've stayed here twice in the last couple years and I think it's the best value in town. The hotel is probably 10 minutes away from Branson proper, but is right next door to Silver Dollar City just off of Highway 76. I'll be honest, the outside of the hotel is a little run down and dated, but don't let that put you off because everything else is great. Inside everything is nice and well taken care. It's not the most modern hotel, but they keep things nice. The hotel has a couple large common areas, an arcade, a huge room where they serve breakfast and what appeared to be a conference area (though I've never been in there). The indoor pool is large and in a nice separate area (you can access it without going outside). The areas themselves are average size. Everything was comfortable and well taken care of. All the rooms have a balcony area. We never had any issues with noise. The staff have always been pleasant and helpful. I can not recommend this hotel enough, especially if you are going to be spending your time at Silver Dollar City. Granted, it is a little drive to Branson and nothing other than the Dollar General next door is in walking distance. But still, you can't beat the value for the money. less

This hotel is right there in walking distance to everything. Our room was spotless and comfortable. The hotel staff was so helpful especially Rex and Jennifer at the front desk who explained that Branson doesn't really "open" until March. The breakfast was as expected im a pretty breakfast atea. We would definitely stay here again. less