02/04/2017 Louie L, Des Moines
We stayed at Best Western Inn Brady Texas from 3/20-3/25/2017. As requested, we had a king non-smoking room but could not get a room on the first level. There is no elevator and the stairs are outsi... more
We stayed at Best Western Inn Brady Texas from 3/20-3/25/2017. As requested, we had a king non-smoking room but could not get a room on the first level. There is no elevator and the stairs are outside. The room was furnished in a typical manner. The bed was comfortable.
When we arrived we noticed a smell in the room. We thought maybe it would dissipate after running the air conditioner awhile so we unloaded for our five-night stay. By the next morning the smell had not improved and had a definite urine odor. We reported this to the front desk immediately and were told that it was likely the AC filter needed changing. The clerk said they would take care of it and give us a credit on our bill. What they did was vacuum good, which had been much needed, and used a strong air freshener. The smell lingered. We discovered the urine smell got stronger when the curtains were closed, so we tucked them into the window sill at night and that helped.
Breakfast was served 5:30-9:30 a.m. Cereal and toast were plentiful and waffles were an option. There was also good yogurt. There was juice and coffee. We found that any hot food left at 9 a.m. was dried out and cold. No fruit, pastries, eggs or meat left by that time. However, there is a great restaurant right across the street that serves a wonderful breakfast and we went there for breakfast two of our five days.
Overall the hotel is fine. We were disappointed that the smell issue wasn't addressed better, but they did a good job cleaning after we reported the smell and that helped. We did not receive a credit as promised. We were not offered a chance to change rooms, and there was no follow-up at all. However, I know they were full some of the nights we were there. We can accept some blame as we didn't continue complaining.
I would suggest asking for a room away from the stairs. Before 7 a.m. some people bang their suitcases step by step when leaving. Also, if you have much luggage or have trouble with uneven stairs, try very hard to get a room on the lower level.
We would stay here again if we got a good price and were looking for lodging in Brady. less
BestWesternBradyInn, Manager at BEST WESTERN, Brady Inn, responded to this review
Thank you for letting us know of your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is very important to us and we will be using this to correct all issues. We value your feedback and we want to offer a better experience to you and other guests in the future.
We hope you come and stay with us again and we can provide you with a superior experience.