Not As Good As I Had Hoped
02/05/2017 Joan W, Green Valley, Arizona
This older, two story property (no elevator) with parking right in front of your room, is conveniently located right on US 87/377. On the plus side, it was reasonably priced, clean, had a 24 hour fit... more
This older, two story property (no elevator) with parking right in front of your room, is conveniently located right on US 87/377. On the plus side, it was reasonably priced, clean, had a 24 hour fitness center, pool, guest laundry and a good selection of TV channels. I was feeling poorly and had seen a doctor earlier in the day and been told I had the flu. I called the Best Western and asked if I could check in early as I was so sick and appreciated that I was told I could.
When I checked in I was given an accessible room as I had requested. Although I was the only guest checking in and the employee knew how ill I felt, no offer was made to help me bring in my luggage, get ice, etc. I was simply handed a key and given directions where to find the ice machine when I inquired. The accessible room was not very comfortable. The hangers and iron were above my reach, the coffee maker was inconveniently placed between the bed I was not using and the wall. There was only a shower and the soap and shampoo were in containers behind you rather than in front of you. Neither the sheets nor the mattress pad stayed tucked making for a lumpy bed. There was not much light for reading and the refrigerator did not have a freezer compartment. My room was close to the highway and there was noise from the highway. Breakfast was average. It offered two kinds of processed eggs, apples and oranges (no bananas), juice, breads, etc. The Texas shapped waffles had the Best Western logo imprinted on them which I had never seen before.
Ther are not many lodging options in Brady, so on my next visit I plan to stay in another city. less
BestWesternBradyInn, Manager at Best Western Brady Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I appreciate your business and value your feedback.
I will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hove you will consider staying with us again so that we can have another chance to provide you with a superior experience.