Did not have my reservation request for a downstairs room
26/11/2016 capitollover, Austin, Texas
I booked through a 3rd party, and the request for a downstairs room did not transfer. This motel has no elevator, so take note if you have difficulty getting the bags (and yourselves) up exterior stai... more
I booked through a 3rd party, and the request for a downstairs room did not transfer. This motel has no elevator, so take note if you have difficulty getting the bags (and yourselves) up exterior stairs in the weather. It was raining, so I asked for a downstairs room. They put us in a wheelchair accessible room, which was fine, but the room was not really ready.
Our Direct t.v. went off early in the evening (about 6:30 p.m.). When I tried to use the phone to get instructions on how to get the t.v. back on, I discovered there was NO phone cord, just the phone.
The beds were quite soft, so uncomfortable for us. But, if you like soft mattresses, they should be fine for you.
Also, the water was absolutely horrible. They do have bottled water in the breakfast room, but the coffee is made with the local water and is undrinkable. Bring your own bottled water if you want to make coffee in the room.
We had water at a restaurant in this town, and it was fine, so I don't know why the hotel's water is so awful. less
BestWesternBradyInn, General Manager at BEST WESTERN, Brady Inn, responded to this review
I want to apologize for the inconvenience. Usually when you book thru 3rd party they rarely write what a guest requested. I am sorry about the TV and the phone. I brought it up in the meeting.
Thank you for letting us know about your stay at our property. We value your feedback to implement a superior customer care for you and other guests.
I apologize again for the inconvenience. I hope you give us another chance and stay with us again.