Due to my wife and I both working over the Christmas Period (in a care home and for a utilities company) we booked in to have our celebration earlier and to have Christmas Lunch together (7 adults and 4 children) at the Guide Post.
We arrived and we were asked to wait in the bar, we bought a round of drinks and we were promptly shown to our table in the restaurant.
There were no other children in the restaurant and very little ambience or atmosphere.
My eldest daughter (aged 21) compiled the following feedback, “ Felt rushed and like an afterthought, staff had no customer service skills and didn’t know left from right. Whole room was being cleared and put away when midway through main course. Meat had clearly been sat for a while and veg was bland and gravy watery. Pudding was nice and cracker crown actually fit my head”
My youngest Daughter (aged 19) said “The lady who looked like the manager... you could hear her shouting at the younger girls and I saw her glare at us a few times. We weren’t welcomed and didn’t feel very comfortable and we were rushed”. ”We were not proactively offered cranberry or mint sauces, for our Lamb and Turkey main courses, which should be standard. As soon as pudding was brought out they started on tea and coffee”
We all felt that the main course was very disappointing, your description above states “ All our ingredients are fresh from major local suppliers...”. My Beef was definitely not freshly carved and appeared “processed” based on its texture and even thickness of the two small slices. Although the desserts were good. These appeared to be factory made.
My son (27) said “ Felt like I was eating a school dinner for my main” and “ THEY ONLY GAVE ME 1 SINGULAR PIG IN A BLANKET!!”
My Wife said “Hot drinks came with the pudding so by the time I drank my tea it was cold. No atmosphere , the soup starter was beautiful as was the pudding but the main was a massive let down, still felt hungry! Not welcoming at all, just pointed at to where we should go”
Overall, for £190, we give a 3 out of 5 starter, 1 out of 5 main course and 4 out of 5 desserts.
I expected a good service, but apart from one lady, we felt like the food was just served at us and then we were left, no proactive offers for sauces, gravy, drinks etc and no checks to see if everything was ok and that we had all that wee needed.
Sorry Guide Post, but overall, we had a very poor experience.
The Mcgolsox family