12/10/2015 fatmanpauluk, Telford, United Kingdom
Having worked a 10 hour shift that finished at 7pm then home to change, a bite to eat and then what turned out to be a torturous 2.5 hour car journey along the M6 and M62 to this hotel. We arrived at ... more
Having worked a 10 hour shift that finished at 7pm then home to change, a bite to eat and then what turned out to be a torturous 2.5 hour car journey along the M6 and M62 to this hotel. We arrived at little after 10pm. All we wanted was a to have a drink in the bar and retire to our room to get a peaceful nights sleep before leaving in the morning refreshed before attending a Christening locally.
Tired and weary we entered the hotel. No cheery welcome, just a young lady who really didn't want to be there on a Saturday night and was really hoping her shift would finish very soon. Had the hotel had their way peace and quiet would not have been on the cards until after 12.30am when the Engagement Party in the function room was due to end. The receptionist did apologise in advance that there may well be some disturbance. OK we can live with a dull bass thud but they attempted to put us in a room that was less than 15 feet away from the open function room with a very loud disco. As we got to the room door, after running the curtain of cigarette smoke, there was no way this was going to be acceptable. We returned through the curtain of cigarette smoke to reception and made our feelings known that that room was unacceptable. With a huff and a puff she vigorously clicked the computer and finally came up with a room.
The room was spacious with a flat screen TV, 2 single beds pushed together to form a super king size bed all covered with set of bedding. The bathroom was exceptionally clean and very well maintained. Most importantly it was acceptably quiet.
We popped back downstairs for a drink in the bar. Served quickly but drink prices are high. £6.60 for a John Smiths and a pint of Draught Pepsi. Whilst we drank a new bar person arrived. He attempted to pull a pint of Fosters but the barrel had run dry but rather than go and change the barrel admitted to a guest that he didn't know how to do it and would need to get the duty manager to change it. For a purported higher class of hotel employing people to work a bar without basic skills of serving and cellar procedures is unacceptable. it would have taken less than 2 minutes to do instead of the 8 it took due to the bar person having to phone to get someone to do it.
We retired to our room for peaceful nights sleep and awoke refreshed and after having a refreshingly hot shower departed for our day of celebration. less