We booked four rooms for two nights for a family event. Upon checking into two of the rooms with key cards provided to us by the front desk staff, we found the rooms had not been tended to by housekeeping; used towels, unmade beds, filled trash cans, dirty bathrooms. We were told by front desk staff they would need to vacate the homeless people they had provided a room to in order to prepare one of our rooms!!! This should have been an important clue to find another hotel. It took until 8:30 pm and four tries until my son was finally given room keys to a relatively clean room, at least one that had been visited by housekeeping! After a three hour car trip with children this was not a pleasant experience! But that was just the beginning… two of the rooms had hair dryers that didn’t work. Two rooms had AC fans that were obnoxiously loud. Beds and pillows were old, noisy and uncomfortable. One of the refrigerators was dirty. There were cigarette burns on ceilings, vanities, head boards and even picture frames! The hallways were hot, humid and dark. The entire place had a strong moldy smell which only made the cigarette smell more pronounced. The entire hotel was dirty and very outdated. They clearly do not follow COVID cleaning protocols as the video in the lobby boasts, in fact it did not appear they had any cleaning protocols! When asked for additional towels, they said they did not have any! There was only one young girl working in the entire hotel on a very busy Friday night. As competent as she was and as hard as she tried, she could not meet the demands of checking in a long line of guests, while trying to find clean rooms and handle other guest requests. We felt bad for her as we are sure she does not make enough money for such a huge responsibility. I understand places are short on help these days but then don’t fill your hotel with guests you cannot take care of!!! Also very disturbing was that in the evening there was a girl nearly passed out on the sofa in the lobby, clearly on drugs. She happened to be wearing an ankle bracelet leading to our assumption that she was one of the homeless people given shelter by the hotel. This is not what I wanted my young grandchildren exposed to! Probably most concerning, was the complete lack of building security. All outside entrances are unlocked day and night, not requiring key card entry for guests. This was very unsettling for my entire family. There is no excuse for this. I have not stayed in a hotel in the past 10 years that did not require key card entry other than the main entrance. Needless to say we had to find a different hotel for our second night in Cumberland which was inconvenient and time consuming and disruptive to our trip! Please beware when booking this hotel! less