Best Western Bradbury Inn & Suites

If you are a rewards member and took advantage of BW's friends and family cyber monday offer - be prepared to be treated quite rudely when you check in. My daughter is a rewards member and received an email on Cyber Monday with special rates offered. We were considering staying a night in Perry after the Christmas Market and decided to take advantage of the Friends and Family rate she was offered. My daughter reserved a room - and we double checked online - no other documentation was required per the offer she was sent. (We checked since we usually use AAA and need to bring our card.) We didn't question further as several businesses we frequent do offer "family and friends" sales to their rewards customers once a year. It made sense that BW was doing the same. Upon check in the lady at the front desk was very insistent and rude that we had to have other documentation showing we were invited by or employed by Best Western, we needed a number. I explained it was a special rate offered to rewards members on Cyber Monday, my daughter was in the car if she needed her ID etc. since she had reserved (I had run in to check just to see if room ready yet and if not we'd return later). This employee was downright hateful and rude, called someone - who apparently told her to give us the rate/room - which she didn't like and made that clear - snapped at me saying "guessed you managed to get a good rate" like I was a thief. Totally ruined the entire stay there. Very upsetting to me. My daughter even logged in and double checked - the offer she had used did NOT require to be employed/guest of BW and did not indicate other documentation needed. So apparently BW made this Cyber Monday friends and family offer to rewards members without telling their hotels? And if they accidentally offered to rewards members, or if their internet staff forgot to add the other requirement on it - still would not excuse the attitude I received. My daughter could have easily come in and shown her the offer and the hotel could have seen for themselves - but no, better to treat me disagreeably. On top of this, the HVAC unit did not work correctly in room to keep temperature. Obviously we didn't complain since we were already treated like stealing a room. There was mold in the bathroom. And the bed was like a literal hard plywood board. Hardest bed ever. I think the floor would have been softer (but wasn't going to trust cleanliness of floor). We also had requested a room away from the elevators in a quieter area.....and was placed directly by the stairwell.....which of course people were coming and going there also. We were also placed on second floor where everyone was coming/going AND lots of stomping in floor above us. We knew it'd be a covid breakfast BUT fail to see why tea bags weren't provided - not everyone drinks coffee. Overall, I would never stay here again. less

This was our second day of traveling 650 miles, and we needed to rest. The hotel is conveniently located and affordable. We slept very good; the room was clean and comfortable., and everything was in working order less

The exterior, lobby, etc of this hotel is nice. The room looked fine, but it was unclean. There was hair on the sheet/pillow of one bed, a toenail/fingernail clipping on the floor between the beds, and the luggage stand/stool had dirty foot prints on it. NOT ok, especially during the times of Corona :( less

Our family stayed here while attending a horse show in Unadilla and we enjoyed our stay. Our room on the second floor was clean and the staff was very Covid sensitive and were carefully following guidelines. The hotel was full, but the floors were quiet and we had no complaints. We would certainly return when visiting here again. less

For three visits, the folks here at the Best Western in Perry Georgia, have been VERY nice... not just accommodating, but genuinely nice... very friendly and helpful... they even gave us a room upgrade, to a suite, this time. Now don't ask for an upgrade and be disappointed if you don't get it... I did NOT ask for the upgrade, they woman at the desk GAVE it to us... she said "Let's make your stay more special"... maybe she had a way of seeing that we'd been there before??? So thoughtful... and same thing at checkout... VERY friendly. We will always stop here if our timing works when passing thru. less