15/07/2019 wfarmbureau, Clewiston, Florida
This was the second time we have stayed in this hotel and both stays we had the same issues. The cleaning staff are very loud and yell at each other constantly while cleaning and you can hear all this... more
This was the second time we have stayed in this hotel and both stays we had the same issues. The cleaning staff are very loud and yell at each other constantly while cleaning and you can hear all this in your room. There seems to be some sort of towel shortage around there. Anytime you leave your room they come in and take your towels even if they are hanging up so you have to make sure you have the "do not disturb" sign out. They only give you a few towels, no matter how many guests your room will sleep and if you ask for more they act like you are asking for gold or something! The hot tub works but you have to ask them to turn it on at the front desk and when you ask them to turn it on it never gets hot. When you ask about the hot tub issues they just give you excuses and argue but never solve the problem. This is the way they handle all the complaints for this hotel!!! Definitely will not be back!!! less
Clemmie R, Manager at Best Western Bradbury Inn & Suites, responded to this review
Thank you once again for your verbal comments at the hotel and this review. Our guest voice is very important to our property. That is why I came in repeatedly to check on you in the pool area and also took measures to insure your satisfaction. I am sorry you now feel this way. Unfortunately the hot tub will not heat up from 93 degrees to the normal 104 in less than 30 minutes it does take a bit longer and I'm sorry that was upsetting to you. And we do have a set number of towels and we do wash used towels daily. Also if it's 6 or more people in the room you will need to get extra. But, as we discussed the front desk will be happy to give you anything you need extra as I said when we spoke we are here to serve you. We are guest services we are here 24/7 for you.
Thank you again