Expected more from Best Western
Hotel is super clean. Despite a lift of mask mandates, they are still in full COVID mode—masks, using gloves to touch extra pillows/blankets, grab and go breakfast. The breakfast had good options (cer... more
Hotel is super clean. Despite a lift of mask mandates, they are still in full COVID mode—masks, using gloves to touch extra pillows/blankets, grab and go breakfast. The breakfast had good options (cereal, 2 types of yogurt, individually bagged pastries, RIPE bananas, oranges,bars), but no protein or hot food. I have to say I’ve stayed at a couple hotels pre-vaccine that figured out how to safely serve hot food, so I believe BW should have better options by now (e.g., eggs). Also they seem understaffed in the evening, as we had to go downstairs twice to get extra linens, as the first set ended up being pretty damp. This may not be their fault, as it seems so many people don’t want to work anymore, but I didn’t like it. I’ve been loyal to BW for several years, but my last few experiences are making me think twice about this. less
Masterkey Hospitality, Owner at Best Western Bradbury Inn & Suites, responded to this review
We are really glad that your recent stay was satisfactory. Our entire hotel staff appreciates your modest rating for our hospitality standards. At Best Western Bradbury Inn & Suites, we have set a high standard and we will make sure your future visits are even more satisfactory. Having said that, we really value your business and hope you will choose to stay with us again in the future. Our hotel staff will go above and beyond to ensure your future stays are completely up to the mark.