Best Western Bradbury Inn & Suites

If I could rate it a 0 I would. I used this hotel for my wedding guest and wedding party and it ended up biting me in the but!! The hotel manager Clemmie at this hotel is HORRIBLE!!!!! On my wedding night, she charged me for two rooms and refused to refund my money. I got the room for 2 nights, the first night for my son and the second night for my traveling bartenders. I called earlier in the day to get the sheets changed, after housekeeping had cleaned the room, since my bartenders would be staying in the room and no one changed the linens. So when the bartenders got to the room after the wedding they went to front desk. Instead of switching their room, they charged them for another room which I had to reimburse them. I went up to the hotel room on my wedding night, after getting a call from the bartender, to try and clear it up but the manager was very inconsiderate and did nothing!!!! She said she would investigate and call me the following day. She called me the next morning and told me they didn't have a record of my calling and her staff doesn't lie to her. I guess she thought I was lying and she told me to send a screen shot of when I called. I sent it to her and she still stuck with her story about me not calling and charged me for two rooms on the second night!!! Then on top of that she told me I know no one stayed in one of the rooms so I'm just going to charge you a discounted rate of 59.99 for one of the rooms!!! IT'S CALLED CUSTOMER SERVICE!!!!!!!! less

We stayed here for the 3rd time and had another great experience! The room was clean, the bed was comfortable (even the sofa bed was comfortable) and the breakfast was really good with plenty to choose from. The pool was a bonus! We had 5 in our mini suite and (3 adults/2 kids) and still had room to move around. Definitely recommend this place to stay while in Perry! less

I have to say the staff was very nice. The interior is not like the picture here on trip advisor. It has been updated to a more modern look of which I liked. The breakfast was Ok, there were a lot of different choices but I don't eat meat and do not like to fill up on sugar breakfast foods or eat tons of bread--thats what was mainly available. The eggs were not good at all so I had a yogurt and a coffee. The room was a nice size for 3 adults and 2 children to stay in, our view was not that great for we were put in the room with a window that had the arch of the exterior in front of it. The room was "clean" but it is always a turn off when you find someones else hair in the tub. The beds were not bad, the fridge, microwave, and air conditioner worked great for us. With having younger kids they ran around the room and jumped off the bed a couple of times instead of it being quit the floor surprisingly was not "cushioned" to muffle sound which was odd compared to other hotels. We were on the 3rd floor. The kids enjoyed the pool, it is a nice indoor pool. We brought our own towels but once in the pool area I noticed the Inn and Suites supplied some. The hotel is convenient to the instigate, fair ground, DQ, and downtown Perry of which everyone should visit small town southern charm, and not far from Kroger and Walmart. less

There are many other hotels in Perry and I will chose one on our next visit. The air conditioner was noisy. Pillows are important to me for a good night's sleep. There were four but all are the same size and texture. They need to buy some from the Hampton Inn. less

A very attractive exterior. Was upgraded to a fabulous spacious suite by a very friendly receptionist. Despite assurances of multiple employees that the pool and hot tub would be warm (I am an aquatic and love to swim in pools and relax in hot tubs) the temperatures were horribly cold all day and night. Thermometer measured a frigid 58 degrees in pool (rather than nicer 78) and hot tub was disappointing 78 degrees rather than warmer 102). You can't swim in a hot tub. I asked them to check what the problem was and they just kept saying "We turned it up" for a day with zero change. Yuck! less