Good Enough for Family Stay
The room was spacious with the two beds, desk area, great kitchenette, and a sitting area. Bathroom was small (no tub for younger kids). The floor was filthy - it turned out feet/socks black. No respo... more
The room was spacious with the two beds, desk area, great kitchenette, and a sitting area. Bathroom was small (no tub for younger kids). The floor was filthy - it turned out feet/socks black. No response to our request for it to be cleaned. The room smelled of stale smoky like it had been a smoking room awhile ago. less
Guest Relations Manager, Other at Best Western Bordentown Inn, responded to this review
Dear Jennifer L,
We are gutted to know that your recent stay at our property was not up to the mark. It's breath to hear that our rooms are spacious, yet I regret to hear that you did not fully enjoy your stay and the service.
Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We also appreciate your time in pointing out the facilities in most need of attention as we work towards updating and improving upon our accommodations.
We are so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and we hope you’ll accept our sincerest apologies for the smell of smoke that you experienced.
We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.