20/10/2018 993markd, New York City, New York
Disgusting felt unsafe...checked into room 210 bugs in the tub...spider webs in the ceiling corners even a mosquito waiting for me to sleep so he can attack...called the front desk room was moved to b... more
Disgusting felt unsafe...checked into room 210 bugs in the tub...spider webs in the ceiling corners even a mosquito waiting for me to sleep so he can attack...called the front desk room was moved to back of hotel room 335 ask if there will be any problems she said no...walked into the room tub was very dated and found a hopping knat in the tub..worse of all found dried up "blood" on the door frames...tried to call down stairs phone was disgusting and dirty...unbelievable...will definitely never come back and request a refund.. picture is worth a 1000 words...I went to the WAMA via the street and brought sanitizing wipes and had to reclean and wipe down everything! less
John R, Director OF Operations at Best Western Bordentown Inn, responded to this review
Dear Mark D.,
We are saddened to learn you had a disappointing experience during your stay with us. We appreciate you taking the time to review our hotel. On behalf of our entire staff I would like to apologize for your room not being up to our standards of cleanliness. This is very disappointing to hear as this is not normally the case, as our staff takes great pride in ensuring a clean and comfortable stay for all. I have taken your experience here very seriously, and have made the appropriate action to ensure this does not happen again. Customer satisfaction is paramount and we hope that we satisfactorily compensated you for your disappointing experience. We would like to invite you back to stay with us again, in hopes that you will give us another chance.