Non smokers beware
24/12/2017 Starr H, Mifflinburg, Pennsylvania
If you have allergies or asthma and you cannot be around smokers, do not stay here. We stayed in a pet friendly, non-smoking room and it reeked of cigarette smoke odor and there were burns in the tub ... more
If you have allergies or asthma and you cannot be around smokers, do not stay here. We stayed in a pet friendly, non-smoking room and it reeked of cigarette smoke odor and there were burns in the tub and stains on the vent.
There were coffee stains on the wall behind the desk and the baseboards were not clean at all.
The TV remote was under the bed and there was nothing but filth under the bed. Old cups, toys and mess.
The heat was running full blast in the bathroom and when my husband went to turn it off, there was a toy stuck in it! Major fire hazard!
The room was not very clean at all and because of the smoke scent and asthma, I could barely breathe, chest was tight and sleep was impossible.
Oh yes, and the beds. Worst bed I think I've ever slept on in a brand name hotel. Wow.
We don't expect top of the line anything but this stay was incredibly disappointing. We were booked for two nights but had to leave after the first night and cut our holiday stay with family short because of this. less
Tiffany L, Front Office Manager at Best Western Bordentown Inn, responded to this review
Dear Starr H,
I am sorry to hear that your stay was disappointing and we did not live up to your expectations. This is certainly not the way we want our guests to feel when staying with us. On behalf of our entire staff I would like to apologize for your room not being up to our standards of cleanliness. This is very disappointing to hear as this is not normally the case, as our staff takes great pride in ensuring a clean and comfortable stay for all. No time during your stay did you inform the front desk of any issues or concerns with your room, until the time of check out. Accommodations would have been made immediately to correct the situation. However, once made aware we did in fact, compensate you accordingly. I have made the appropriate action to ensure this does not happen again. Please offer us a chance to give you a better stay when you are in the Bordentown, NJ area. Again, thank you for your review.