Best Western Bordentown Inn

When we got there we found that the room was in okay shape it was older the bed was a solid piece of cement it started getting dark and we've been in the room a couple hours and realize that the light from the outside transformed our room to daylight when it was night time we assumed that it was going to shut off at 10:00 cuz it was directly in our room we finally called and after being there so many hours they said oh we can give you a new room we just modernize your curtains and that doesn't block the light we just said will suck it up and get out of there early and we did we left the property at 3:00 a.m. will never go back to that place less

It was clear that the room was barely touched bybthe cleaning people. There was still trash, dirty floors/counters, dried urine on the toilet seat. Absolutely disgusting, never again. The heating/cooling unit made a loud whistling and knocking sound the entire night. I should have just slept in my car. Unfortunately at the time ofnmy check in, it was too late to find another hotel. NEVER again less

On the outside, this is a pretty nice looking facility. They are undergoing a renovation and don't have a breakfast or an elevator. The staff was definitely not friendly but we're getting used to that. They assigned a room that when we went to unload the bags, the door was open and there were no sheets on the bed. We returned to the front desk and were informed that "I guess it will be another 1/2 hour or so". We left to eat and when we returned the room was ready. When we entered the room it was like an icebox. I couldn't get the heater to turn on so I called the front desk for help. She informed me that she didn't know why it wasn't working and stated that she would give us an extra blanket. I told her that wasn't going to work and asked if there was a maintenance man on site. When she told me there was I asked if he could come and look at it. Really!!!!!!!!! Why didn't she offer that?????? After almost an hour, still no maintenance man so my wife went to the front desk to inquire about it. Five minutes later she returned crying hysterically telling me that they had kicked us out!! She said she told them she wasn't happy and wanted something done about the cold room. The manager charged out of the room, said he didn't like her accent (she's Russian) and told her we had 5 minutes to get out or he would call the police. I went to talk to him to find out what was going on but he refused to come out of his office and told me, quote, "get your ass out of my hotel". I asked him to discuss the issue with me but he refused and stated he was calling the police. He refused to give me his name and I returned to the room, started packing, and there was a knock on the door. When I answered there were three police officers. We had a conversation about what had happened, they were very pleasant. The bottom line is, I have been a Vice President of two companies and traveled extensively for over 25 years. I have NEVER heard nor seen of anything that approached that level of unprofessionalism and incompetence. The manager obviously had zero customer service skills and it's unbelievable to me that he could possibly be employed. Clearly, we will never stay at another big western again and I would discourage anyone from staying at this facility. less

Maybe I didn't read enough reviews, but I didn't get the memo about the motel-style exterior hallways. Just as well. If I'd known, I probably would've reserved elsewhere and missed out on a brand new, completely redone hotel room. If you are a fan of midcentury modern decor -- not tired, actual furnishings from the 1960s -- this Best Western is for you. Note that almost every interior photo on this site is out of date. The rooms are like walking into the final minutes of an HGTV renovation show. The revamp was so recent that there were stacks of mattresses and boxsprings in the hotel dumpster, which frankly, are visible from only a few of the rooms. But everyone keeps their shades down with other guests able to walk by on the other side of the window. Actually, few did during my stay. The room was clean and quiet. I slept well there and felt safe. The bathroom, now modern black & white style with a big shower and no tub, was clean and easy to use. There is a kitchen-ish area at the back of the room adjacent to the bathroom entrance. My tip, if you can't get a light to turn on when you enter, is to walk straight back to the fridge area and find the switch. The floor lamp had been turned off on the pole, and the switches on the two sconces are impossible to find (with the shade pointing down). If you arrive after dark, start from the back. Last but not least, the front desk staff members I spoke with at check-in and check-out were friendly and knowledgeable. Given the flack they must receive in these Covid times about the lack of breakfast service (not a concern for me) and indoor pool (might have been nice), I was especially impressed by their professionalism. My one mystery is why, with all the interior renovations, the hotel didn't upgrade access to the second floor in the back of the property. It's silly to have to go down before going up, especially with luggage. There are no elevators, so make sure the hotel knows if mobility is an issue. less

The pool, fitness area and breakfast were all unavailable. I found this out after the room was reserved and paid for. No discount was offered in spite of these missing things that were clearly advertised as part of the deal. There are other places to stay close by that are cheaper and have all these options. less