Disgusting don't stay here
Do yourself a favor and skip this place. I stayed here 5 years ago and it was nice and clean, now I went back and the place is a DUMP. I can say this after experiencing 3 rooms in one visit
ROOM 1- Ca... more
Do yourself a favor and skip this place. I stayed here 5 years ago and it was nice and clean, now I went back and the place is a DUMP. I can say this after experiencing 3 rooms in one visit
ROOM 1- Carpet smelled strongly of URINE in-between the beds, microwave was old timer style ancient. TV was grimey and wouldn't accept HDMI input that I plugged in, remote was grimey and hardly worked. Got moved to another room because of the urine.
ROOM 2- Lights didn't come on when I came in, had to use my flashlight to find the lamp to turn it on, no alarm clock, phone didn't work. Bed felt broken? I just sank into it immediately and it had no bounce back at all it was like the boxspring was missing. People next to me were smoking pot outside my room and arguing loudly, asked to move because my whole room smelled like pot whenever the AC kicked in.
Room 3- Much better than the others but still bad. Again lights didn't come on with master switch so I had to find the lamp in the dark. Floor felt grimey/sticky and when I got in the shower my feet were BLACK WITH DIRT, so I wiped the floors down FOUR TIMES with a soapy wash cloth. That washcloth came up brown even the 4th time, the first few times the cloth came up completely blackened. Enhanced cleaning procedures for COVID is a JOKE and a LIE here. One of the lamps doesn't work, TV is DISGUSTING it had some crusted white stuff dripped down the front, sheets had weird particles on them, showerhead has obvious mildew/mold on it and there's piles of gross dirt including finger or toenails in the corners. Floor is also falling apart (but at least it's not URINE CARPET like the first room)
Sister was in the room next door and said there was yellowed TOILET PAPER sitting in the corner of her bathroom and the floors were gross in her room too with dried pee.
Staff was very apologetic every time they moved me but I will NEVER EVER be staying here again.
Edit: After posting this this as a google review owner did call and send a maintenance man to replace the shower head with a new one, but still worst hotel experience ever. less
Tina M, Other at Best Western Bordentown Inn, responded to this review
Dear Valued Guest,
Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve.
We appreciate your constructive feedback in relation to the service that you received, as this will allow us to improve especially with the condition of the hotel and our services. Guest satisfaction is of the utmost importance, and please rest assured that your observations have been duly noted and will be dealt with appropriately. Once again, I thank you for your feedback and apologize
for not providing you with a better stay.