Best Western Manchester Bury Bolholt Country Park Hotel

Bed was a little firm for my liking but my husband loved that as it's very much personal preference guess, staff were lovely and polite and friendly. Very helpful when we has questions, breakfast was amazing! Nice and hot and great choice, also I left my straighteners which are expensive and when I called the maid had handed them in to receptions lost property and they kept them to 1 side for me next time we were over that way. Very honest and hard working staff, would definitely stay again. Happy to be reunited with my straighteners haha Thanks team bolholt less

Lovely clean hotel. Staff were very busy sorting the wedding parties out rather than the non wedding residents. Asked for lunch time snacks to be told they were not doing them due to wedding but as a number of non wedding residents asked they said they would do sandwiches and chips. At times there were no places left for residents to sit and relax other than your room The evening food in the restaurant was very nice but again we had to wait until the dining room was cleared and rearranged as it had been filled with other tables and chairs to cater fir the wedding party taking place The use of the spa/gym facilities in the complex next door was nice Very noisy late night/early morning as the wedding guests left Smokers in the main entrance of the doors making it difficult to pass to get in and out of the hotel. Even though it said no smoking this was not managed or addressed by the staff less

Windows left open on a freezing cold day insects in the room. Not cleaned properly. Cups and spoons were not clean. Heating not appropriate in the room. 100 pound for a cold unclean single room was very expensive less

The standard of the bedrooms is very poor the carpet to our room was very hard and Crispy to walk which felt unpleasant, the lighting to the cobble Road is none existent very dangerous for ladies walking in high heels as well, well not be returning less

Unfortunately this is the first time I have had any problems with Best Western. On this particular occasion I was staying for work purposes. Sunday night I checked in, unpacked and retired for the night. Monday morning I awoke had breakfast and headed out for my working day. Shortly after 3pm, my coordinator called me into his office, with allegations from the hotel that I had narcotics in my hotel room. A long story short. A sage smudge stick which I had forgotten in my luggage was left in the room to be later found by an ignorant member of housekeeping staff. The hotel contact my employer and accused me of smoking cannabis in my room. The annoyance comes from how the hotel went about things, which has caused significant embarrassment. Asking me a simple question and th hotel manager having sight of the smudge stick would have prevented a meeting with my managers and a distrust for the hotel staff. less