Rooms are directly on to car park and it smelt of exhaust fumes & was very noisy
Very flimsy furniture in the room, the wardrobe toppled when we put a suit carrier in it (room 20), and the door slammed. Luckily we’d booked in early so were able to to be moved to the opposite side of the corridor.
Rooms in the back have path directly along side windows so no privacy at all unless you close the big curtains. The only chance if privacy is if you’re lucky to get an upper floor room.
Rooms very small and the beds are very low, beneath my knee height, and the bins in the room are tiny.
There wasn’t a tray for tea, coffee etc so everything spills onto desk if you’re not careful
Went to have a wash and bath at 10:00 and no hot water. The walls are very thin and we could hear doors banging late at night and very early morning so we did not get a good nights sleep.
Everything feels like it’s been done on the cheap, even the food
Food very poor and they’d run out of 3 or 4 mains. The staff were very friendly but it was a little Hi-De-Hi. On asking for a bottle of beer on a shelf they kept putting it back on the shelf as it was the only one, they said “Why do you want that when there’s only one!” She then walked off, asking the second server to give us the bottle, her response was “well she’s gone to see if we have some more”. It took over 5 minutes to get the drink. The food has to be ordered at the bar before you go through to the restaurant itself.
It went further downhill when the bread arrived and is was a slice of packet white bread cut in half!
Melenzane parmigiana was uncooked, the courgette and aubergine were raw, the sauce very runny and tasteless and the cheese in a block on top. The potato skins were pale and limp, they appeared to be microwaved.
Garlic and chilli chicken floating in oil, chilli and overpowered everything, couldn’t really taste chicken. Dish was “served with rocket, Parmesan and cherry tomato balsamic salad” very little balsamic and couldn’t find or taste Parmesan. An accompanying side salad offered with the dish served with very oily pesto dressing so taste clashed. Also had what appeared to be cheap shop bought coleslaw.
Smoked salmon and king prawn penne pasta had far too much creamy sauce, only 3 prawns, the accompanying poached egg was rock hard and garlic ciabatta undercooked. We were going to complain about both mains but the waitress was extremely nervous approaching us so we left it, it’s not their fault that the food was so poor.
It was positive that the servers were embarrassed and chef offered 2 free desserts for the aubergine dish. However all the desserts apart from cheeseboard and ice cream sundae are “cake”. These are offered with Chantilly cream, ice cream or custard. They had no vanilla only chocolate or strawberry! Had scoops of chocolate and strawberry and again tasted cheap shop bought, no fruit or chocolate chips in them very frozen had not been given opportunity to warm at all.
No real effort was made in presentation apart from a little greenery. The food was so bad we decided not to eat breakfast there nor dine there the following night.
In the morning we could hear hoovering in corridor outside our room from just after 08:30 which I consider to be too early.
They also knocked for us to vacate the room at 09:30 despite checkout being 11:00!
Stables leisure club
The facilities in the leisure club are fantastic. However this is the first time on using an “attached” leisure centre that I have been refused a second towel as “the hotel only pays us for one”, not great for those of us with long hair.
One pool nice and warm, the other nice and cool for proper swimming, this one adults only. Also jacuzzi in this area. Not much seating though, only two loungers one of which was broken.
Smaller pool includes inbuilt jacuzzi, a powerful 18 inch long shower and there’s also a separate jacuzzi. Steam room and sauna has a proper plunge pool outside them.
Plenty of lockers and showers but space between these is limited so if four lockers in use in a close area at the same time you fall over each other getting changed and on both of my visits reception deliberately gave out keys all near one another e.g the person in front of me had no.1, I had 2 and the next 2 had 3 & 4, this could be much better planned.
Great showers and hairdryers with lovely seating but again limited space for bags etc.
Whole area fairly clean apart from one large area of sand in big pool and some green discolouring around the steps etc. and a few plasters dotted around. I only saw 1 cleaner during my four hours there, and never in the pool area, so it’s probably not surprising that it’s not 100% clean. less
Dan Q, General Manager at Best Western Manchester Bury Bolholt Country Park Hotel, responded to this review
I hope people reading this review will look at our past reviews to make their opinion of our Hotel. Unfortunately when people are complaining before they have even set foot in the building we have no chance of making a good impression. By no means are we perfect and we do make mistakes.
However, this review is very exaggerated.