A 4 star hotel which is at the most a 2 star
12/05/2018 zitavskeho, Prague, Czech Republic
This hotel is doing no good the Best Western trademark. We stayed in many Best Western hotels, which overall are good, but this one has been the worst. The hotel is aging badly. The rooms are old fash... more
This hotel is doing no good the Best Western trademark. We stayed in many Best Western hotels, which overall are good, but this one has been the worst. The hotel is aging badly. The rooms are old fashioned and not nicely decorated. The windows of the breakfast room were dirty and one was even broken which does not make it very appealing. Food for breakfast was not up to the quality you would expect for a four star. For dinner we were the only guests. There were no cocktails, half of the dishes were missing and the food we ordered was not good (lamb with more fat and bones than meat). We complained and were told that this is Armenian food, but then everywhere else we did not have to complain about food. Very friendly person at the reception. The first room we were introduced had a really bad smell. He apologized and immediately offered another one + upgrade. Location is nice along the lake (and adjacent to the busy main road) less