Best Western Boerne Inn & Suites

36756 Interstate 10 W, Boerne, Texas, 78006-3557, United States
based on 215 reviews Trip Advisor Logo
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Best Western Boerne Inn & Suites

This huge and beautiful renovation was completed in 2016 to join one of the biggest worldwide hotel chains as the Best Western Boerne Inn & Suites located in Boerne, Texas.

The hotel is very conveniently located on Exit 539 on Interstate H
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
36756 Interstate 10 W, Boerne, Texas, 78006-3557, United States

Reviews of Best Western Boerne Inn & Suites

Traveller Overview:
4.0 Rating: 215 reviews
Excellent 50%
Very Good 20%
Average 12%
Poor 6%
Terrible 11%
Rating

Laina S, wrote review 05/12/2021

Housekeeping is lacking

Good and bad The front desk personnel was terrific…happy and helpful! The room was a nice size and layout with a king size bed and couch/sitting area. Unfortunately it was not very clean. The bat... more

Owner Response
Tony Holm, General Manager at Best Western Boerne Inn & Suites, responded to this review
We truly appreciate your review of your stay with us. I sincerely apologize for the cleanliness issues you encountered. Obviously your bathroom did not meet either your or our standards and this will be addressed with the housekeeping staff. Our goal is always to provide a clean and comfortable stay each and every time and our inspection process will be reviewed to ensure this occurs. Sincerely, Tony H. General Manager
Rating

melwashere81, wrote review 14/11/2021

Perfect stay

Perfect for a one night stay. Hotel was clean, our room was comfortable, and the hotel staff was super friendly. I'm glad they were serving a full hot breakfast....really tired of hotels doing sack br... more

Owner Response
Tony Holm, General Manager at Best Western Boerne Inn & Suites, responded to this review
We truly appreciate your review and comments concerning your recent stay with us. We believe that by maintaining a clean and comfortable hotel we can accommodate the needs of every guest and that safety and cleanliness is most important to our guests. We look forward to your next visit. Sincerely, Tony H General Manager
Rating

brttnywht928, wrote review 14/11/2021

Great customer service

Nice clean hotel, for a quick nights stay. Front desk personnel was so friendly and helpful. We stayed in a king suite which was perfect with the bedroom in a separate room and the bathroom with two e... more

Owner Response
Tony Holm, General Manager at Best Western Boerne Inn & Suites, responded to this review
We truly appreciate your feedback and are pleased to hear that your stay with us was enjoyable. We hope you will visit us again soon. Sincerely, Tony H. General Manager
Rating

Cheryl S, wrote review 31/10/2021

Excellent Stay

We booked a 3 night stay in Boerne. It was clean, quiet and the breakfast was great. Our kids live in Boerne, so we will be staying often. It's worth becoming a Best Western Rewards member. This wa... more

Owner Response
Tony Holm, General Manager at Best Western Boerne Inn & Suites, responded to this review
We appreciate your kind remarks and our staff is always pleased when we are able to provide the level of service you expect and deserve. We look forward to your next visit. Sincerely, Tony H General Manager
Rating

TerryCO2021, wrote review 26/10/2021

Check your room carefully with blacklight

You will be surprised at what you will find. There was evidence of stains which the blacklight found that were invisible to the naked eye on the walls, furniture and carpet. The now visible stains w... more

Owner Response
Tony Holm, General Manager at Best Western Boerne Inn & Suites, responded to this review
Thank you for providing feedback on your recent stay with us. I sincerely apologize for the issues you encountered and these will be discussed with the staff to ensure we provide better service to our guests. Sincerely, Tony H. General Manager