Best Western Boerne Inn & Suites

36756 Interstate 10 W, Boerne, Texas, 78006-3557, United States
based on 201 reviews Trip Advisor Logo
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Best Western Boerne Inn & Suites

This huge and beautiful renovation was completed in 2016 to join one of the biggest worldwide hotel chains as the Best Western Boerne Inn & Suites located in Boerne, Texas.

The hotel is very conveniently located on Exit 539 on Interstate H
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
36756 Interstate 10 W, Boerne, Texas, 78006-3557, United States

Reviews of Best Western Boerne Inn & Suites

Traveller Overview:
4.0 Rating: 201 reviews
Excellent 50%
Very Good 21%
Average 10%
Poor 6%
Terrible 10%
Rating

37thelmae, wrote review 16/05/2021

Bed Bugs!

My mother and I stayed in May 8th in Room 204 for one night. We noticed the bed bugs in the morning. Both my mom and I have over 20 bites on different parts of our bodies. We got a $20 discount for th... more

Owner Response
Tony Holm, General Manager at Best Western Boerne Inn & Suites, responded to this review
We sincerely apologize for the issue you encountered and as per our communications with you we have removed all charges for the room. Upon hearing about this, we immediately contacted our pest control and treated the room and have kept the room unrentable until the pest control professional releases it back to us after clearing it. Sincerely, Tony H. General Manager
Rating

johnbR1599PM, wrote review 04/05/2021

Worst Westen

The Best Western in Boerne was filthy. I spilled water on the carpet and cleaned it up with a towel and the towel was dark brown with the filth from the carpet. We couldn’t control the temperature i... more

Owner Response
Tony Holm, General Manager at Best Western Boerne Inn & Suites, responded to this review
We appreciate your review of your stay with us. I sincerely apologize for the issues you encountered and I assure you they have been addressed and rectified. As we begin to come out of the economic downturn from the pandemic, we have to become more aware of the day to day issues that impact our guests and we are grateful for your comments that allows us to refocus our efforts after more than a year of dealing with the impact on business of this pandemic. We promise to do better. Sincerely, Tony H. General Manager
Rating

bcastro21, wrote review 29/03/2021

No mask no care like if COVID doesn’t still Exist

None of the staff wore masks I understand that Texas has re-opened but as a business it is crucial that they keep their clients safe and by not wearing masks that is not ushering that they are doing t... more

Owner Response
Tony Holm, General Manager at Best Western Boerne Inn & Suites, responded to this review
We appreciate your feedback. We are making every effort to follow the guidance established by our local government and believe we are maintaining a healthy environment for both our guests and our staff. We encourage those who have health issues that may require added safety to take precautions in accordance with medical advice. Our staff ensures surfaces are cleaned after each use. We understand everyone's concern about this pandemic and will continue to provide a clean and safe environment for our guests. Sincerely, Tony H General Manager
Rating

NoUserNameAvail12345, wrote review 24/03/2021

Very rude receptionist who don't even want to help customers

Shortly after checking in at the Best Western Boerne Inn & Suites, I asked to get a different room due to a noisy air conditioner, and the best response by the receptionist at the Best Western Boerne ... more

Owner Response
Tony Holm, General Manager at Best Western Boerne Inn & Suites, responded to this review
As discussed prior to your check out, I apologized for the actions of my front desk agent. As a staff, we strive to be professional, regardless of the circumstances surrounding the guest encounter, and further training and instructions have been conducted in order to improve our performance.
Rating

Ray M, wrote review 21/03/2021

Clean and well maintained

Like most places, this one was very clean and well maintained. The room was very comfortable and quiet. The complimentary breakfast was very good and offerd plenty of options. The location provided... more

Owner Response
Tony Holm, General Manager at Best Western Boerne Inn & Suites, responded to this review
Thank you so much for your rating and comments. We are very pleased that you were able to enjoy your stay with us. We look forward to your next visit. Sincerely, Tony Holm General Manager