Hotel Manager forcibly checked my daughter's mobile for pictures.
At breakfast, we were told by the hotel waitress to vacate a table in one section of the breakfast area and sit in a different area, with her exact words "Senor, you cannot sit here". Later when I ask... more
At breakfast, we were told by the hotel waitress to vacate a table in one section of the breakfast area and sit in a different area, with her exact words "Senor, you cannot sit here". Later when I asked another staff whether they had reservations for the area in which we wished to sit, he replied in the negative. We were told that the lady "thought" we were part of a "group" (of Asians), which does not explain why she thought so, nor why such a member cant sit in the section we chose. Even more sinister was the action of a senior manager who rudely indicated that the lady thought so because she saw us coming with the group. This cannot be true since we came in a separate lift and even the senior manager saw us getting off the lift. When we were returning to our rooms, he stopped our lift and forcibly checked my daughter's mobile to find out whether she had taken any pictures -- with the stated reason that taking pictures was prohibited in the reception and breakfast area. I have been to all parts of the world and have never come across a hotel which prohibits taking pictures in any of the areas accessible to guests. And we have never had such an experience with the hotel staff anywhere else. less
adele maria p, Guest Relations Manager at Best Western Blu Hotel Roma, responded to this review
Dear Mr. Pallab Dasgupta,
We apologize for the unpleasent inconvenience happened. We welcome everybody.
You may believe it or not, the lady in the breakfast area really made some confusion: usually tour leaders prefer to have all the members of a group in the same room to be able to give them tips and show them the plans of the day. No other reason. Only she did not realize you were not part of a group.
Of course everybody can take pictures in any part of the hotel. Our receptionist simply did not want to be photographed himself and appear on socials linked to your complaint - this is absolutely reasonable - moreover he tried to calm you down and let you sit in the area you chose.
Again we apologize for what happened and hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.