We came back home after a 7 day stay at the Best Western Blu Roma. While we enjoyed our stay at this Hotel from Tues 17th April,
we had a few bumps at the beginning whereby we were given the smallest room, number 258 (last 3 photos) & were extremely disappointed. There was absolutely nowhere to hang our clothes, (7 days worth) there was a small open wardrobe, which also housed the suitcase rack, plus the bed which was the minimum size for a double was up against the wall which neither of us liked & with me having reduced mobility was virtually impossible for two people.. the room was geared up for one person only..one bedside cabinet..one bedside light..space for one suitcase etc...a single room with a small double... we went down to reception & explained that this was not: a) a suitable room for two people for 7 nights with 7 nights worth of clothing (which we had to leave in the suitcases as nowhere to put them) and :b) not suitable for my mobility problems.. The nice guy on the desk was very sympathetic & explained that we could not be moved until another room was available as the hotel was full to capacity & could we please wait until Thursday morning, 2 nights for another room. This we agreed to.
Thursday Morning we were at the desk for our room change.. this was another man, we assumed he was the Manager who very nicely pointed out that our booking with Love Holidays stated “economy room” ( I will come to Love Holidays in a while)..and that is our economy room.. I then said I was unaware that this was booked as economy, that we had paid quite a lot for this booking but that it was most unsuitable for two people, one with mobility problems for 7 days & that it was more suitable for one person occupancy for overnight.. we also showed him what we had paid for our booking, nearly £600.. I think this made a difference so this he acquiesed to & we were given room 322..(first 4 photos )voila, it was a lovely double room with plenty of wardrobe & cupboard space & I was no longer bumping myself in & out of bed etc plus the bathroom was lovely too..we were very happy bunnies after that..
All the staff are lovely & friendly (except the man behind the bar who wasn’t) & help you find your way in, out, & around Rome via the bus, metro & train system which is very efficient. They gave us a little map, showed us where to get the bus to Tiburtina Station & that was it, we were on our way & whizzed everywhere on the underground system. The only drawback being the 409 bus from the hotel which was ok on the way to Tiburtina Station but a complete nightmare on the way back if you were caught in the middle of rush hour..so choose your bus times carefully unless you are a sardine!
More about the hotel, staff are lovely, both behind the desk, cleaning staff & in the breakfast room where they lay out a lovely breakfast with eggs, sausages, tomatoes, cereal, juice, homemade cakes & patries, bread, cheese & ham & fruit. The waitresses are so pleasant & will do you a speciality coffee of your choice. The rooms are cleaned every day & are equipped with a fridge, tv, safe & hairdryer, soap & shower gel is supplied & topped up daily. However, you have to ask for a kettle which you keep for the duration of your stay but apart from the first day, you do not get top ups of tea & coffee so best to take your own supply. Beds are firm, but comfortable, pillows a little bit hard. We would definately come back again..... a word of advice, try & book direct with the hotel, as our booking with Loveholidays, who then sub out to “hotel beds” meant they took a reasonable price for our booking but then downgraded us to an “economy room” even though nowhere on our requests was this ever asked for...we asked for a double room which we assumed would be a certain standard, yet the price we paid, £600 would have got us a superior room with a balcony for 95euros a night....not the Hotels fault at all & I am grateful that they understood our situation.. less
adele maria p, Guest Relations Manager at Best Western Blu Hotel Roma, responded to this review
Dear Juliaann6, Thank you so much for staying with us. We work hard to make our guests happy and appreciate your feedback. Thank you for your long detailed review and the high rating. We hope we will always exceed your expectations. Awaiting for you to come and visit us soon. Best regards