The restaurant has an extremely low standard
07/08/2019 Kristian T, Aarhus, Denmark
We were 28 people who stayed three nights at Best Western Blu Hotel Roma. The staff in the reception was friendly and service minded. The rooms were very small. But they were clean and of an acceptabl... more
We were 28 people who stayed three nights at Best Western Blu Hotel Roma. The staff in the reception was friendly and service minded. The rooms were very small. But they were clean and of an acceptable standard with a small fridge.
During our stay we had dinner twice in the restaurant. I cannot recommend it. One evening they served grilled meat on skewers. It was very dry and I am sure that it was leftovers from the day before. There was a meat ball, some pork and some meat that I couldn’t identify. It tasted as if the meat came from another dish from yesterday and had been put on the skewers so it could be cooked once more. Another evening the waiter by accident lost a small piece of pasta on the floor while he was serving me. He said “hopla”, and then he ran to the next table to serve. I was curious to see if he came back to pick up the pasta on the floor. But he did not! When we finished the dinner it was still lying on the floor next to my chair.
On the last morning we had to leave early to go to the airport. Our guide asked if the breakfast buffet could open up 15 minutes earlier. The answer was no. Because they didn’t receive fresh bread that early. The answer was very strange, because there was no fresh bread at all in the buffet on any of the mornings. The bread was so dry that it had to be put in a toaster. In the breakfast buffet I also found old slices of mortadella to put on the bread. It tasted so bad that I couldn’t eat it.
In the room there was a form which could be used to evaluate the hotel. If I wrote my email address on it I could win a dinner in the restaurant. I decided not to write my email address.
I am surprised that a four star hotel can have a restaurant of such a low standard. The hotel itself is ok - just don't eat in the restaurant. less
adele maria p, Guest Relations Manager at Best Western Blu Hotel Roma, responded to this review
Dear Mr Kristian T, thank you for staying with us and for appreciating the friendly staff and the cleanliness. As for the rest, we think that your description of the restaurant is absolutely offensive versus our professional way of working. Talking of recooked leftovers is only insulting as completely false. Moreover we always open earlier the buffet breakfast on request and I personally checked we did it for your group. We always serve fresh bread and fresh cuts every morning. Our food is appreciated by all our guests that come here frequently and will go on coming in the future as they know our professionalism. Regards