Best Western Blanche De Castille Dourdan

At an otherwise decent 'stopover' hotel - Best Western Dourdan, France - we booked a table at the hotel for our evening meal. Our waitress was Magalie. We were one of the first tables to sit down and order. We watched as guests who arrived half an hour later received their meals. When we politely asked where our starter was (it was a set menu!) she said 'you are not the only ones in the restaurant!'. We were flabbergasted by this brusque reaction. We were not the only ones, but we certainly had ordered before many others! The same thing happened with our main course and when she did go to the kitchen she came straight back with our main course and just short of slammed our plates down. And our daughter's burger was not brought out with our food. That took another 3 minutes and attending other tables before returning to the kitchen! Our daughter waited an hour for a burger!!! This person - Magalie - should not be in catering, she obviously is not interested in showing hospitality or taking care of her paying guests. less

Hidden in this typical French village is the three-star hotel. Warm welcome, tidy room. Well, maintenance needs to be done, but otherwise the hotel offers a lot. There is a lift, parking on site and in the room a kettle, Wi-Fi, a safe (only that it still needs to be secured!), tissues. Shower in the bath. The big surprise is the restaurant with a busy terrace in the sun. The restaurant is completely full in the evening. Rightly so, because it is excellent with good menus and excellent wines by the glass. The simple breakfast is just OK. less

The room was great, atmosphere was nice, but the pricing of drinks and food in the restaurant was way too high and the same goes for breakfast, Mediocre food for large prices.We also received a seperate bill for something that supposed to be in the menu. I had to check to find out. less

We stayed one night on route from Dordogne to Calais and found the hotel to be clean and comfortable with a lovely bar and lounge area and parking. So far so good. Unfortunately we had a very noisy room above the kitchen which received a delivery before daylight which woke us up, We went down for breakfast at 8.55 to find that most of the buffet had gone...there were no more pastries, very little bread and two bits of ham left - there were yoghurts and cereals but it was not an abundant spread for 12 euros each. I went to reception to complain about the lack of croissants etc and had to suggest they go to get some from the boulangerie in the village which they did but we had no apologie. Also the cups of the table were dirty (we were not the only ones to complain about this - we are not generally complainers). They said the machine had not washed them properly. It is a shame as this hotel has great potential but there seems to be a lack of engagement and pride from the management. less

We have stayed at this hotel many times-we get a family room and it's a perfect stop off after a long drive from UK We arrived and we're met by a less than smiley helpful receptionist-given our room and that was it. However when we got in to our room we could not even open the door as the camp bed for our son was blocking it.. We went down to the reception and after requesting a room which we could not have ..they moved a desk so the door could open. Great! There was actually @ 18 inches to move around the room it was ridiculous but the staff could not see it. The other thing is if you stay here on a Sunday there is absolutely no where to eat-the hotel offers a cold plate food and that is it..the rest of the town is closed- after an 11 hour drive this was not ideal. On a Sunday ''young staff'' are on and there is a certain lack of knowledge and understanding of what is expected we felt After staying here many times I am struggling to find a reason to stay again less