Best Western Blackbutt Inn

Staff is great.. always such a great stay. Would recommend Karen highly she is such a pleasure to deal with. Room is clean and tidy and the facilities are good value. Attached to the Blackbutt Hotel so you can stay and play. less

I recently stayed here for 10 nights while my husband was having surgery nearby in John Hunter Hospital. I could not have been made to feel more welcome and comfortable. Karen the Manager welcomed me and called to check on me & organise room service for my dinner . She & the rest of the staff made me feel at home during a very stressful time. Even though there was music on the weekends the sound proofing was good & did not disturb me. My bed was very comfortable & Housekeeping kept my room spotless & topped up with fresh towels & amenities. I don’t usually eat pub food but the steak was great & very handy to have an onsite restaurant. Great coffee shop nearby as well as pharmacy, doctor , boutique . Everything is close by just a 5 minute drive to Kotara Westfield Shopping Mall and 10 minutes from town . I can’t thank the staff enough and would definitely stay here again, hopefully under better circumstances next time . less

No one at reception when we arrived, the bar staff from the pub next door handle the check in. Entry cards did not open the main door, or the hotel room. Had to call reception multiple times to get this sorted. When we eventually got into another room it smelled like sewage & the shower was dirty. less

This listing presents itself as a motel but it is a hotel. I was there on a weekend night and could not sleep. The music gradually got louder and the whole room was vibrating. Do not stay here if you need a good night sleep!!!!! Car parking is inadequate, I was told to park on the street even though I booked parking. less

This place is fine for a short stay. It's attached to a pub and there is a bakery and coffee shop just up the road. The bed was horrid but it was clean enough. The pub restaurant was convenient, especially during these COVID times. less