Arrived in Auckland airport in the late afternoon. Went to the 'I Site' (a tourist information store) and found Best Western's contact number easily. Less than 10 minutes after calling the motel, our group of four were picked up by the motel MPV and driven there free of charge. Best Western is just around 10 to 15 minutes drive from the airport. The motel itself is a neat little place although the surrounding is more like a cargo warehouse area.
Our one-bedroom unit sleeps four comfortably, has everything we need and is very clean. The motel owners are friendly and helpful, but unfortunately I did not meet them when I got into the reception that day. The guy at the counter was probably an employee. He was not welcoming, rather curt and just gave me the keys and told me which staircase to use to get to the room. No enthusiasm whatsoever.
Located an easy 5 minutes walk away is a cluster of eateries and a mini market. We had a satisfying dinner at the Bar and Baa, and was impressed by the friendly service there.
The next morning, the service at the reception was quite different - friendly and helpful. The owner actually offered to fetch us to the car rental depot when they were late to pick us up from the motel.
Overall, Best Western was a nice start for us although later we realised that their pricing was not as competitive as those outside of Auckland. I suppose that's to be expected. less