Best Western Big Bear Chateau

Very happy with our stay at this location. My daughter participated at the Spartan Race so we wanted to make a weekend out of it. This is the best place with an awesome breakfast! Definitely top-notch! Very clean and in a wonderful area surrounded by the wilderness. less

Great location near slopes with easy access and adequate parking. Very nice restaurant and perhaps the best breakfast experience we have had in a "breakfast inclusive" hotel. Inviting lobby with very efficient staff. less

Pros: Nice exterior, lobby, comes with basic breakfast plus they can make omlettes. Check in/out was fast and easy. Rooms have a fireplace and central heat/air. Staff was friendly and helpful. Good location near Snow Summet.Room size is average for the area. We didn't have time to use the fitness center. Don't leave any food or snacks in your car!!! This is bear country...Cons: no mini-frig! Had not place to keep lunch or leftovers. Price is a little high for a Best Western and for the area. Hotel room decor doesn't match the exterior of the hotel...Victorian style trying for fancy but comes off as dated.Still nice for a romantic ski weekend. less

Stayed here as a stop over on a road trip. Large rooms that were clean. One of the nicer looking hotels that we have stayed in on our three week trip. No fridge in the room and I wouldn't say it was service with a smile. Staff did their jobs but I wouldn't say any were particularly friendly or helpful and it came across as if none wanted to be at work. Woken about 8am with cleaners hoovering what sounded like the walls in the room across the hall. less

This is one of the prettiest BW I've ever been. It's down the street from our cabin, and after a weekend of doing reno work on our house; we needed a nice bed and a shower. It was a perfect stay, nice enough that we stayed and ordered in. Our room was nice, clean, and the fireplace was a nice touch. The bathroom was huge. There was a balcony but it was cold enough already that we could not use it then. We love the dogs that stayed in the hotel. It brought some memories of having my dog travel with me @ a BW in Millbrae. The staff is nice, there's free hot breakfast with on demand omelet, eggs benedict, etc of your choice and some oatmeal, bagel, breads, toast, waffles. Also, this is across the street from one of the best massage place you'll ever go to. I have plans to stay there again. less