Best Western Big Bear Chateau

Great Experience! Very happy! Great Service. Cheri at the from desk was awesome. Super friendly and accommodating. The kind of person you want to be at a front desk to check you in. Mark at the front desk was also very helpful. less

Just spent the whole weekend here. Every year we would rent a cabin but this time we tried best western just to compare and Here is why we are going to book here again. 1. Booking the Room comes with delicious Full breakfast 2. Great costumer service! (Everyone was Friendly. front desk, specially the waiters and room maids) 3. Close to most restaurants and activities Though the hotel was outdated it was very clean specially the rest room. to add the Main, reason we go back anywhere is because of great service and cleanliness and this hotel did it for us. Also, If you have little ones this place is convenient. less

This is the only place to stay at when going to Big Bear. The rooms are clean and spacious. The staff is courteous and attentive. The breakfast is what makes this place really special. Location is extremely close to both mountains. less

Stayed in mid-January in room 132, and have only good things to say about service, breakfast, working jaccuzi and hotel's location. However, the physical premises seem to be run down or poorly kept: drafty and cold lobby, some parts of hallways, business center, gym and game room. Specifically, game room's table tennis rackets that are loaned to customers have only one sided full handle, the air hockey machine has one of its sides wobbled and precludes its use in the game (see picture), only one pool table pole is available. The game room's heater is hard to find and does not work particularly well given that the outside door and its frame has a large sliver of open space (see picture). Game room's fireplace does not work. The gym is dirty, with empty bottle and plastic cups around, and dirty tablecloth (see picture). The customer room's furniture is old, and armchair rests are worn. less

We came up to ski for two days. The Best Western was fine for us. Check-in staff was helpful and friendly (including the cute dog behind the counter). We enjoyed the hot chocolate in the lobby. No matter how we thought to get to our room, there were steps we had to take up or down. The room was big enough for 4 of us, allowing us all to relax after a day on the slopes. We did need help from staff to get the fireplace going. The hotel did remind me of how I think of Best Westerns in the US - older looking décor in a mix of styles. Nicely, the hotel was close enough to many evening dining options, so we had choices. The included breakfast in the morning was fine, but not fancy at all, with several standard options to chose from. I did use the gym to stretch in the morning. Do not try to arrive before 7am! There were a few machines, some quite unique. They could have used paired weights for lifting. That said, we were there to ski, and it was easy to get to Snow Summit and Bear Mountain (without the traffic near the lake), each good for a day of skiing. less