Best Western Big Bear Chateau

42200 Moonridge Road, Big Bear Lake, California, 92315-1814, United States
based on 925 reviews Trip Advisor Logo
View Photos
/
  • Low rate guarantee
  • Free WIFI
  • 250+ hotels in GB

Room & Rates

Secure the best rate with Best Western Rewards.
Exclusive discounts always available to Rewards members. Joining is free and easy.

Best Western Big Bear Chateau

Start your day with a hot breakfast and cozy up to your own fireplace at our charming Big Bear Lake, CA hotel, minutes away from Snow Summit and Bear Mountain Ski Resorts.

Welcome to the Best Western Big Bear Chateau, the perfect hotel for a
show more

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
42200 Moonridge Road, Big Bear Lake, California, 92315-1814, United States

Reviews of Best Western Big Bear Chateau

Traveller Overview:
4.0 Rating: 925 reviews
Excellent 46%
Very Good 26%
Average 13%
Poor 7%
Terrible 5%
Rating

stephaniec906, wrote review 03/08/2022

Only place I'll stay at in Big Bear

We (my two young kids and I) stay here every time we come to Big Bear. The service is amazing. The people that work there genuinely care about the guests. The decor in the hotel is just my style-tru... more

Owner Response
Sherri Hoffman, General Manager at Best Western Big Bear Chateau, responded to this review
Thank you for sharing your kind words and thoughts regarding your recent stay with us. We are happy to hear tat you enjoy your stays with us. We appreciate you.
Rating

LLK2012, wrote review 22/07/2022

Nice for the price

Nice property and great location. Loved the fact that you're surrounded by pine trees. Nicely appointed rooms, spacious and clean. We had a double queen and plenty of space. Breakfast was excellent,... more

Owner Response
Sherri Hoffman, General Manager at Best Western Big Bear Chateau, responded to this review
Thank you for sharing your thoughts regarding your recent stay with us. We are glad to see that you had an overall, nice stay with us. We appreciate you.
Rating

laurandlc, wrote review 21/07/2022

Hasn’t been remodeled in decades. So old, it feels spooky and disgusting

Seriously. I was shocked when I arrived. Absolutely horrendous conditions. All the furniture is disintegrating. As I walked in my room, the old wardrobe was shaking as if there was an earthquake. Ugly... more

Owner Response
Sherri Hoffman, General Manager at Best Western Big Bear Chateau, responded to this review
Thank you for providing us with your feedback. While most guests enjoy our accomodations, we are sorry to hear that we did not meet your expectations. From new beds to upgrading our roof, the owners and our staff are continuously working towards elevating our hotel experience. Your feedback is valuable and appreciated.
Rating

nancycas2022, wrote review 18/07/2022

Relaxing and comfortable

Came for 3 days and 2 nights with my kids, great service, very clean our room, breakfast super fresh and delicious, kid friendly, enjoyable pool and internet connection was really good. From the front... more

Owner Response
Sherri Hoffman, General Manager at Best Western Big Bear Chateau, responded to this review
Thank you for providing us with feedback regarding your recent stay with us. We are pleased to hear that you had an, overall, great stay. We appreciate you.
Rating

tpeve, wrote review 17/07/2022

Great Location, Wonderful Staff, Awful Facility

This is a really difficult review to write. The staff was wonderful. They were warm, friendly, attentive, and knowledgeable. The food service was outstanding! The location is perfect. The pool and... more

Owner Response
Sherri Hoffman, General Manager at Best Western Big Bear Chateau, responded to this review
Thank you for sharing your feedback regarding your stay here. While most guests enjoy our accomodations, we are sorry to hear we fell below your expectations. The new owners are working tirelessly to continue to elevate our level of hospitality. Again, we appreciate hearing your thoughts.

Loading