Best Western Big Bear Chateau

Elegant and grand. I didn't want to leave the hotel. The decor was nice. I loved the in room fire place. The room was clean and I really liked the sanitized remote control, packaged pillow, blanket, etc. less

We were pleasantly surprised to find this hotel. Briefly, the hotel was clean, quite, warm and offered what is expected in a hotel. The decor is difficult to describe. After inquiring at the front desk, we discovered this hotel was the first one built, in 1985, in the Big Bear area, The decor was mostly imported from Europe and has a Roman flair. Some of the furniture is quite old, others are more recent copies. The door between our room and the next was hand carved, solid wood. I should have taken a picture - Room 125. The breakfast was very good and quick (we stayed there mid-week). They have a kitchen, meaning you order your eggs or sausages. There is also a self-serve waffles, yogurt, bagels, coffee, cereal, oatmeal, apples and bananas. There is also a small restaurant but seems to serve only dinner. We were very satisfied with the breakfast. There is a small pool but we were there in April so it was still closed. The property is less than a mile from the base of Snow Summit. We wished we had stayed two nights so we could just go back to the room instead of the three hour drive back home. Next time... less

I must admit that we had medium expectations for the BW Big Bear Chateau. Room was large, clean. The property is somewhat interesting in that it's history as a chateau is obvious when you walk in the front door. Two outstanding features: 1. The staff - very personable and made great recommendations for dinner. Noon checkout allowed us to ski! 2. Breakfast - made to order and the Eggs Benedict was really, really great. less

We arrived on a rather wet afternoon and well before the check in time per our email. They checked us in early, the room was clean and well maintained. Our visit was wonderful. My son had fun playing in the snow. The hotel and room are very clean. We will definitely stay again. less

Our first time at a Best Western hotel. I would not recommend this place. We went because of the glowing reviews on trip advisor but we were really disappointed with our visit. The pictures of the hotel are really deceiving. The hotel was dirty, really run down, noisy and many of the staff unhappy-- especially in the breakfast room. I couldn't wait to get out of there! The only positive was that the location was less than a 5 minute drive to the ski resort. less