Great Location, Wonderful Staff, Awful Facility
This is a really difficult review to write. The staff was wonderful. They were warm, friendly, attentive, and knowledgeable. The food service was outstanding! The location is perfect. The pool and... more
This is a really difficult review to write. The staff was wonderful. They were warm, friendly, attentive, and knowledgeable. The food service was outstanding! The location is perfect. The pool and hot tub area is great. The physical features of the building itself and room appointments, however, have some grievous faults that just cannot save this rating.
The layout is an ADA nightmare with split level floors that CANNOT be reached by elevators. The interior hallways are dark and dreary with wallpaper and carpeting that was borrowed from a haunted mansion. The paintings on the walls were confusingly eclectic ranging from subjects such a bears to sailing ships to fruity still lifes to dogs to landscapes and just about anything else you can imagine.
The room itself was tired. There was NO workspace, few electrical outlets and included one that didn’t work at all and couldn’t be fixed during our stay. The AC system is bizarre and is either on or blasting…no in between and no thermostat.
To say I was disappointed is a gross understatement. The people who work there deserve better. less
Sherri Hoffman, General Manager at Best Western Big Bear Chateau, responded to this review
Thank you for sharing your feedback regarding your stay here. While most guests enjoy our accomodations, we are sorry to hear we fell below your expectations. The new owners are working tirelessly to continue to elevate our level of hospitality. Again, we appreciate hearing your thoughts.