I was passing through on my way home and booked the Best Western after reading the profile on the BW website and thought the pictures were wonderful. The hotel did not disappoint.
Upon arrival you are blown away by the size of the hotel and ample parking, very nicely done with trees all around. You actually feel like you are parking in the forest. The hotel makes a wonderful impression, and upon entering the beautiful spacious lobby, you know that this is going to be a nice place.
Check-in was a breeze and the staff member was polite and professional. All staff I interacted with were also very welcoming and polite. 5 stars for customer service.
I liked the small things like unlimited herbal teas/coffee at the front desk, and I chose the hotel because I just wanted to relax. I'm pleased to say that I was able to do that, and I made full use of the hotel facilities, including the fitness center, games room and outdoor jacuzzi hot tub. It really is something amazing to be out in the fresh cold December air, breathing in the smell of pine trees while sitting in steaming bubbly water!
I was invited to review the hotel after my stay and gave them 5 stars. My room was wonderful, with lots of space, a clean bathroom, and I highly recommend a room with a balcony and fireplace. The lack of a fridge in rooms was surprising, but not an issue in the winter at all.
The downstairs breakfast area was really nice. There is a strict policy if you lose your breakfast ticket, so be careful of that, but not only was the area spacious and clean, there is a waiter service for egg dishes, and all the usual breakfast items you would expect. The only missing items were things to put on the eggs, for example, sauces/salsas or chives - something to give them a little kick, and I did pass my opinion to the management in the check-out survey.
If you use the fitness center you will find it satisfactory and a great way to relax. I highly recommend the jacuzzi and to make use of the games room. I personally think that the games room needs more decoration and color, or pictures on the walls, but this does not detract at all from a wonderful atmosphere in the hotel, and the commitment of staff to make sure that your stay exceeds your expectations.
I had a wonderful time and would urge readers to consider the Best Western as their first option when visiting Big Bear Lake!
P.S If you order packages to be sent to the hotel, it looks like that they sometimes arrive a day after you might expect them to. The local USPS seems to keep packages for a while before taking them up to the hotel. Should the hotel not have your package when expected, it's easy to pop down to the USPS and collect it yourself. less
Frannie E, Public Relations Manager at Best Western Big Bear Chateau, responded to this review
Thank you for the review and we are glad to see and hear that you enjoyed your stay.