Best Western Big Bear Chateau

Love this quiet, peaceful hotel tucked away among the pine trees -- yet only a mile or two from the main downtown shopping/dining area on Pine Knot Avenue. A really nice hideaway and the ONLY place we would consider when we visit Big Bear. Gracious and helpful staff. Full breakfast. Nice pool area with lots of grass and tall pine trees. less

My husband and I wanted to get out of Heat of Las Vegas for a couple of days and we decided to stay at this property. We loved it. The check in was easy. All of the staff was friendly and helpful. We reserved a pet friendly room. I was worried at a few of the reviews but the room was large and well equipped. The AC worked fabulous. Bathroom was very nice and clean. The shower looked brand new. Also the grounds of the hotel were beautiful. We had the heated pool to ourselves for a few hours. The property has old world charm. Also the feee breakfast was great. We are so happy we stayed there. Also before arriving I called the property to make sure that our dog would be welcome and the receptionist answered the phone quickly and was happy to look up our reservation. The property is about 2 miles from the village area, but there is a ton of parking in the village. Over all this property and town were so cute, we will be back! less

Once again we had a great stay at the BW Big Bear. The dog friendly rooms are downstairs with access out back to a nice green lawn for the dog to take care of business any time of day or night. The room is always clean and comfy. We always get a microwave and mini fridge when we request it. The desk manager Sherri is one of the nicest people I have ever met at a hotel and genuinely care about our stay. The free breakfast is always great, whether it be the hot menu items or the waffles and other food. I highly recommend this hotel, especially for the great hot tub and pool area. We even ate our take out food by the pool and it was a great evening. less

We stayed one night at the Chateau in a King size bed/fireplace room and slept comfortably. The room and bathroom were very clean. They provided complimentary bottled water, tea and coffee. The bathroom sports a spa jet tub/shower combo. There is also a mini fridge and microwave both of which we had to plug in ourselves to use. I assume this is to save energy but also perhaps because the mini fridge is kinda noisy. I heard it kicking on and off throughout the night. It was a warm day so we ran the A/C all night which worked great but again it was noisy. It at least drowned out the noise of our neighbors and anyone walking down the hallway. Our room also boasted of a balcony which was tiny. In this particular room (130) it is facing the parking lot (see pics). We didn't bother using it especially since it was in the direct sun. We went out to the use the pool but it was already full with about 4-5 families. It wasn't very big at all and the hot tub only fit a few people. That was full also. We settled for the tub in our room. The hotel has a workout room which is small but has several pieces of equipment. There's also a rec room with a pool table, table tennis, and air hockey. These rooms and the entrance to the outdoor pool are all located on the lower level. As we walked to the pool we heard someone's dog barking excessively. You could still hear it up on the 2nd floor where we were staying as well. Noise can be a problem here. The service at the hotel was great. We received a fast and efficient check in and check out. This hotel also serves a full breakfast which was a factor for us choosing it. Meals can be pricey in Big Bear so we figured this was a good deal considering we were paying about $148 for one night. Breakfast included custom ordered eggs and your choice of sausage or bacon. They also have a coffee/tea bar, a juice fountain, cereal, oatmeal, various baked goods, a waffle bar, and fresh fruit. Breakfast is from 6:30-10AM. I recommend going early as possible because it fills up and gets noisy in there the later it gets. less

We stayed for 1 night. Room is clean and comfortable even though is a bit out dated. Our room was near the ballroom that happened to have a wedding that day so it was a bit noisy. Luckily it was over by 10 PM. Hotel decor is a bit Tacky. Really enjoyed the pool. We were hiking in the heat and it was great coming back to the hotel and relaxing at the pool which is surrounded by lovely large pine trees. Breakfast was average with a decent selection of food and eggs to order. Would definitely stay here again. less