Best Western Big Bear Chateau

We (my two young kids and I) stay here every time we come to Big Bear. The service is amazing. The people that work there genuinely care about the guests. The decor in the hotel is just my style-truly chateau-esque. The breakfast is so good and they are very accommodating for allergy restrictions. The whirlpool tub in the room, plus a balcony to enjoy the fresh crisp mountain air, with the fireplace blazing, I cannot wait to visit this year. There is also a great walking path along the side of it by the old creek which is nice. less

Nice property and great location. Loved the fact that you're surrounded by pine trees. Nicely appointed rooms, spacious and clean. We had a double queen and plenty of space. Breakfast was excellent, even if choices were a bit limited, but it's a good value as it's included in room rate. Very helpful and friendly staff. Rooms facing Moonridge Drive will be affected by noise starting at 7am as trucks and cars race up and down. There's construction going on up the hill so until that's finished expect more noise than usual. less

Seriously. I was shocked when I arrived. Absolutely horrendous conditions. All the furniture is disintegrating. As I walked in my room, the old wardrobe was shaking as if there was an earthquake. Ugly restaurant, nasty breakfast food, weird pool and a lot of noise and dust from the construction they’re doing. less

Came for 3 days and 2 nights with my kids, great service, very clean our room, breakfast super fresh and delicious, kid friendly, enjoyable pool and internet connection was really good. From the front desk to the cleaning lady to breakfast server only excellence we experienced. Recommend it to anyone with kids, pets or just by themselves. less

This is a really difficult review to write. The staff was wonderful. They were warm, friendly, attentive, and knowledgeable. The food service was outstanding! The location is perfect. The pool and hot tub area is great. The physical features of the building itself and room appointments, however, have some grievous faults that just cannot save this rating. The layout is an ADA nightmare with split level floors that CANNOT be reached by elevators. The interior hallways are dark and dreary with wallpaper and carpeting that was borrowed from a haunted mansion. The paintings on the walls were confusingly eclectic ranging from subjects such a bears to sailing ships to fruity still lifes to dogs to landscapes and just about anything else you can imagine. The room itself was tired. There was NO workspace, few electrical outlets and included one that didn’t work at all and couldn’t be fixed during our stay. The AC system is bizarre and is either on or blasting…no in between and no thermostat. To say I was disappointed is a gross understatement. The people who work there deserve better. less