Best Western Big Bear Chateau

older property, well maintained, very good staff, excellent location..I asked the staff about the air freshener odor which is heavy and they said that it is 'probably everywhere'..breakfast is a nice plus, there is an outdoor pool and free bottled water.. less

Great hotel in a central location. Very clean and I loved the old world charm. Great amenities (pool, game room, exercise room, breakfast included). I would stay here again and highly recommend. Great value! less

When we arrived we were greeted by the friendly front desk staff. We arrived early and our room was ready. Quite comfortable and adequate. Enjoyed our time in the bar with Aaron, the BEST! Beautiful ceiling in the bar/dining room. Enjoyed the old world charm and sitting on our balcony, enjoying the quiet. Breakfast was adequate, with more than enough selections. If you like brass ,glass and green, don't stay here. It has great old world vibes. We will return. Thank you for a memorable stay. less

We just spent one night at the Best Western. I’m kinda concerned that we got a bad rate for our room after seeing the prices on Tripadvisor and booking .com. I booked through the hotel directly and paid $250.00. Shop for a better price is my suggestion. We had a double room in the dog wing. The room was nice with 2 double beds. The room was very clean and the beds were comfortable. We had a fire place also but did not use it. The WiFi was spotty and worked off and on. The grounds are pretty and they have a nice pool and jacuzzi. We could walk a short distance with our GSD to a nearby forest area for him to relieve himself. They also have a grass area for this if you are traveling with smaller dogs. Our boy is spoiled by long walks so off we go. The included breakfast was good. You have a choice of many egg dishes plus make your own waffles, fruit, pastries, yougurts and drinks like coffee and juices. They have a large parking area and it’s free. I would stay here again. The only downside was our neighbors dog barked when they left the room. Luckily we were not in our room much. The Resort is very clean and I liked the chateau style. less

Well located, staff were friendly, clean , yet the property is dated and could do with an upgrade. bed was comfortable, no fridge in the room which was disappointing in this day and age. Breakfast was included less