Best Western Big Bear Chateau

42200 Moonridge Road, Big Bear Lake, California, 92315-1814, United States
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Best Western Big Bear Chateau

Start your day with a hot breakfast and cozy up to your own fireplace at our charming Big Bear Lake, CA hotel, minutes away from Snow Summit and Bear Mountain Ski Resorts.

Welcome to the Best Western Big Bear Chateau, the perfect hotel for a show more

For meetings and events enquiries please call 0844 387 62 40

Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
42200 Moonridge Road, Big Bear Lake, California, 92315-1814, United States

Reviews of Best Western Big Bear Chateau

Traveller Overview:
4.0 Rating: 896 reviews
Excellent 46%
Very Good 26%
Average 13%
Poor 7%
Terrible 5%
Rating

Anita P, wrote review 17/01/2022

BEST HOTEL IN BIG BEAR!

Walking distance to snow summit (or catch the shuttle two blocks away), excellent front desk service from Chrissy and Penny, excellent maintenance service from Travis-he came by and turned on the jacu... more

Owner Response
Sherri Hoffman, General Manager at Best Western Big Bear Chateau, responded to this review
Anita, Thank you for writing taking the time to write a review and sharing you , that we provide Superior customer care in all areas of the hotel. We hope to see you again in the near future
Rating

Scott R, wrote review 17/01/2022

Not what I expected

For the cost I expected something a little more up to date but I soon realized it was the location I was paying for. The rooms were outdated and felt a bit unclean. The breakfast was the only thing ... more

Owner Response
Sherri Hoffman, General Manager at Best Western Big Bear Chateau, responded to this review
We are sorry that the hotel did not meet your expectations. Most guest are happy with our accommodations, but we will follow up on your feedback. The new owners of the hotel have just replaced the beds and will continue working through the rooms and other areas to be sure we continue to give the best experience for our guests.
Rating

AponteGarrido, wrote review 05/01/2022

Convenient, basic hotel

Basic, clean, no frills hotel, a little old. Very close to The Village and to both ski resorts. Plenty of parking space. I didn’t expect more than what I found on arrival. Just wished they had bette... more

Owner Response
Sherri Hoffman, General Manager at Best Western Big Bear Chateau, responded to this review
Thank you for sharing your thoughts on your most recent stay with us! Your feedback is valuable towards improving our guest services.
Rating

tboutili, wrote review 03/01/2022

Decent stay-would stay again

The good things: room was clean, they had a game room (pool table, ping pong, air hockey), outdoor Jacuzzi (we didn't use it), breakfast- eggs with sausage or bacon or omelets as well as standard cont... more

Owner Response
Sherri Hoffman, General Manager at Best Western Big Bear Chateau, responded to this review
Thank you for your honest feedback! We value our guests' opinion as we continuously work to improve our guests' experience with us.
Rating

R7137CBlisaa, wrote review 18/12/2021

Extreme bleach/chemical odor

The chemical odor was so bad when we first entered the room. We had to leave the door and patio door open in the cold weather. The front desk sprayed an air freshener in the bathroom, but it did not... more

Owner Response
Sherri Hoffman, General Manager at Best Western Big Bear Chateau, responded to this review
We apologize that we did not meet your expectations during your most recent stay with us. We appreciate your feedback and hope you will allow us another opportunity to improve your next stay.