Best Western Big Bear Chateau

We will start off with the good vibes. The hotel is near a bike/walk trail which was nice because we brought our bikes. Great scenery, so we rode to the lake. Breakfast is served every morning, and because of COVID you go downstairs , order, and bring the food back to your room. Breakfast was great each morning....(downside is they use styrofoam and plastic ToGo containers so the amount of NON-biodergadable trash that accumulates is heart wrenching). Also, we paid 10.00 extra for a patio an we believe it was worth it. Rooms need to be cleaned better. The trash cans smelt rotten. The tub and vanity were not cleaned well. The beds are not queens they are fulls, and my husband and I could not sleep on one comfortably (and we are slim!). So they are not queens. The pillows are lumpy so we both woke up with stiff necks. less

This place is a great value for Big Bear. Well-priced and everything we needed for an overnight trip to see the snow. Breakfast during COVID was packaged hot and to-go. The staff were friendly. The hotel is a little older and shows its wear, BUT it was a simple room with everything needed to keep us cozy. Clean, comfortable, with breakfast! We will be back! less

Always stay here when traveling to Big Bear for business. Entire staff is friendly and helpful in every way. Rooms are clean and decorated with mismatched antiques which adds to the funky character of this hotel. Great location with everything you need nearby. Love the breakfast they provide-a notch better than most during covid times. less

The room was clean & comfortable, although nothing exceptional. The service I experienced was excellent though. I arrived early on a motorcycle journey for a one-night stay. Matthew, the front desk host, told me my room was not ready yet. However he gave me some advice on where to eat for lunch which turned into another adventure meeting a resident who gave me sightseeing advice. Even after a ride around the lake, when I returned my room wasn't ready but it was pleasant out and I sat at a table to read. Matthew called my cell phone to let me know when my room was available (still prior to posted check-in time) and was helpful with advice too. The room was spacious and had a nice balcony with a sliding door & two patio chairs. It was relaxing to enjoy the cool evening air with the patio door open. The bath/shower was clean and roomy. Upon checkout the next morning, I left before breakfast was served. The night clerk was friendly and offered me a "to go" goody bag with some snacks since I wouldn't be having their breakfast. The location is also ideal... located between the "village" and the shopping areas/resorts. There is plenty of parking and they accommodate motorcycles under the overhang at their entrance. I will stay here when I return to Big Bear. less

I was at Big Bear Lake for business, and after a full day, it was nice to “come home” to Best Western Chateau! Our room had a balcony and fireplace, of which we enjoyed both. The breakfast the next morning was excellent—real eggs, sausage patties, breakfast potatoes, FRESH fruit cup, and an apple cinnamon danish, along with fruit juice. We ate in our room because of Covid19 restrictions, and I think there was an option to eat outside on the patio of the restaurant. less