Just got back from a nights stay with my wife at this Hotel. Being a great western rewards card holder we go to best western hotel a lot. Where do I start it was like going back 50 years and to be honest it was like a very bad residential home. Having parked in the small car round the back we entered what I can only describe as a old junk shop with old tables, chairs and old tatty settles just put anywhere and cigarette end just thrown everywhere outside the entrance.
A young girl greeted us she was very nice and polite but she was the only member of staff trying to do everything, working so hard.
We got to the room freezing not heating was on and this was turned of in the middle of night, then the bathroom which again looked like it had not had any work done on it for the last 20 years unbelievable really .
We only saw 3 other couples in the hotel for a Saturday night that tell you everything, we went down to the bar and had one look ( Not one person in the bar) and went straight out to have a drink and eat. The atmosphere was like being at a wake.
Breakfast was good but it was like sitting in someone front room and as quite as a library
Summary I travel a lot with my work and probably stay out 40 times a year this is the first bad review I have had to write, I do like old hotels but this was unbelievable and I cant understand why Best Western have not picked up on this hotel because its not good for the name of the company it really needs shutting and updating so badly
We was not offered a feedback form at the end of the stay so could not complete one. We stayed in room 8 which if Best western do send someone in please stay in this room to see what I mean.
Very very poor and we paid £97 pounds for the stay what a Joke ,,,,,,, less