Our booking was last minute the night before, over the phone. The lady on the phone was so obliging. I explained we were coming to go to Beverley Races and wanted an early check in. She assured me we could check in from 10am, at no extra charge and in fact, knocked us £25 off the cost of the room for the night for booking direct and not online. Needless to say I was impressed before we even arrived!
On entering the hotel we were greeted with such enthusiasm and showed to our room. Room 33! Wow!!! We felt like we were in a 1950s chateau. Down stairs was a sitting area, kettle, bathroom etc, and then a lovely spiral staircase up to the bedroom. The comfiest bed I've ever slept in at a hotel and lovely, traditional furniture. I've read so many people use the word "dated". I would prefer to use the word "classic" or "timeless". Yes, it's not modern, but that doesn't mean it's not clean, well maintained, high standard and unique.
We enjoyed it so much that our one night stay turned in to two after the staff advised not to rush and check out early as the room wouldn't be in use the next evening anyway.
Breakfast was delicious. We sampled both the full English and the smoked haddock from the specials menu. I personally had no problem but heard other tables struggling communication wise with the waitress. They were asking for simple things like decaf coffee, but to no avail.
The spa facilities were also fab. The setting of the jacuzzi, steam rooms and pool was very relaxing, the lighting in the pool especially had a great effect. My only regret is we didn't get to spend more time in there.
Thanks for a great stay, and more than anything, friendly and welcoming staff. We will definitely come again. less