Best Western Bell in Driffield

Me and my partner stayed in room 17 on New Year's Eve. We went to the Fire Festival in Flamborough, and instead of booking a hotel there we decided to book this hotel, because it has a Spa and we were excited about spending new year's day using it. It was such a disappointment to find out the Spa was shut when we arrived. When I called the hotel to book the evening before, I was told to call back in the morning as the receptionist wasn't there and they couldn't answer my questions or take my booking (it was only 8pm). So, as I didn't want to risk losing the room I booked through the Best Western website and then emailed the hotel asking about the Spa and other things. I didn't get a reply until 15:45 the following day which said that the Spa was shutting at 16:00 on my arrival date (Thank you for the 15 min notice!) and on this email they didn't mention the Spa was shut on New Year's Eve so I still had hope we could use it that day. When we arrived we asked about the Spa opening times to the barman that checked us in but he wasn't sure so he asked a lady and she said "no the spa is completely shut tomorrow". We thought there was no point of staying there anymore as we live only half an hour away and the only reason we chose this hotel was for the Spa, but it was passed the free cancellation time so we decided to stay. I feel like the staff had enough opportunities to communicate that the Spa was going to be shut, both times when I called and emailed them, but no one told us. There was also no mention about it on the Spa's website, on their opening times on Google or on the Best Western website. On check-out I mentioned that the bedroom's phone and the towel rail weren't working and the man on reception didn't seem to care much, as he just gave me an awkward silence. Also this must be the 1st hotel when I haven't been asked how my stay was on departure, all I got told was "that will be £135.00". Very unfair paying full price when the only facility I decided to go there for was shut. My partner barely slept as it was noisy outside, but this is to be expected on New Year's Eve. The room was clean overall apart from the shelves inside the wardrobe that were very dusty. The Reception was simply not there most of the time. The breakfast was very good and the barman that checked us in was nice. The deco of the room wasn't really for me but I guess this is just the hotel's style. I liked the appearance of the breakfast room and the bar very much though. less

What a disappointment. Didn't want to ruin my friends birthday but the Bell Hotel certainly falls in the bottom category on all accounts due to the lack of food and hospitality received from staff. When I found out how much was paid for the pitiful buffet I can only say what a disgrace. Certainly a lack of customer service and the catering manager/chef needs sacking as they obviously cannot count, offering a buffet with one plate of chips for over 75 guests and not putting out the desserts (that was supplied by the birthday host) - I cannot be bothered to describe what food was supplied by Bell Hotel, words fail me. To find out that the birthday host also brought their own food in just makes the situation diabolical. The manager is obviously not happy in her job or has chosen the wrong career path as her customer service and hospitality was zero. Unwelcoming and unfriendly. less

Used the spa before but never stayed over so this was a special treat. The hotel is gorgeous, its like stepping back in time. We had the suite, which was enormous, entrance lobby into the very large bedroom and separate bathroom. Large clean and tidy bar and lounge area. We had the full English breakfast which was delicious, fresh and plentiful. All the staff we met along the stay were friendly, nothing too much trouble. Overall very enjoyable. less

Came here for lunch as part of a group. Staff were very attentive, but not overly. Food was wonderful. The venue had a certain old world charm and the Christmas settings of the table were a very pleasant surprise less

Stayed 2 nights with my sister. Fancied a change from big towns and cities. Hotel is different to anything I've been to before but mostly in a good way. strange layout seems to be a lot of little rooms dotted here and there. if you go in the entrance from the car park you have to walk through what seems to be a dining area to get to reception, not very good for the people who are eating. Check in was very quick, room was ready and receptionist showed us to it. We had a twin room which from some of the amenities appeared to be disability room. No problem with that. Rooms would probably seem to some people to be old fashioned but we thought this added to it. Don't go here if you are expecting the minimal modern magnolia look, you will find it looks more like your granny's living room 😊 room was clean with lovely old dark furniture. Bathroom could do with a makeover. Was half wet room instead of a shower over the bath but would benefit from a change round as the shower is at the end by the door so once it's been used the floor is wet and you have to walk through the water to get to the rest of the bathroom. Didn't have breakfast but had dinner one night in the bar. Food was good and reasonably priced. Hotel is in a good location for the town but everywhere was very quiet when we were there. Used the spa which was small but adequate for what we needed. Free parking is a bonus but car park is small would be better if it was reserved for people staying at the hotel. Overall a good experience less