Best Western Bayou Inn & Suites

1320 N Martin Luther King Highway, Lake Charles, Louisiana, 70601-2051, United States
based on 223 reviews Trip Advisor Logo
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Best Western Bayou Inn & Suites

Welcome to Best Western Bayou Inn and Suites! Located off of I-10 Exit 33, our Lake Charles hotel has a superior location that puts guests close to all the top attractions.

The beaches are nearby, and nothing beats a vacation where sand and show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Bayou Inn & Suites

Traveller Overview:
4.0 Rating: 223 reviews
Excellent 42%
Very Good 29%
Average 13%
Poor 8%
Terrible 7%
Rating

David R, wrote review 18/11/2019

Lake Charles BW

Hotel was great as was the staff. Breakfast could be a little better and Ice machine on our floor was broke, We do understand things happen and the staff was super friendly. Will definitely stay there... more

Owner Response
Kavita P, General Manager at Best Western Bayou Inn & Suites, responded to this review
Thank you for writing a review. I apologize for the ice machine, but we will have it up and running as soon as possible. We hope to see you in the near future! Sincerely, Management
Rating

KennethM272, wrote review 09/11/2019

Good place to stay

This is a good place to stay. The rooms are big. The mattress was really good, and we enjoyed a good nights rest here. The staff and our workers were very friendly and nice, and made us feel very welc... more

Owner Response
Kavita P, General Manager at Best Western Bayou Inn & Suites, responded to this review
Thank you for the amazing review! We appreciate your business and hope to see you in the future! Sincerely, Management
Rating

Papa D, wrote review 02/09/2019

Labor Day Weekend

We stayed at this location for three nights and it was wonderful. All the staff were very welcoming and helpful and made our stay amazing. Special shoutout to Ola for going above and beyond to make su... more

Owner Response
Kavita P, General Manager at Best Western Bayou Inn & Suites, responded to this review
Thank you for this amazing review! We strive to meet all needs of our guests, so I'm glad we were able to help you while you were here. We hope to see you in the near future! Thank you, Management
Rating

bensonjohn60, wrote review 22/08/2019

Drive through and don’t stop

Walked into the room, smelled like a damp basement. The exterior looked clean, the lobby was clean. Checked in around 5:00 pm, we were the only guests there. We went out to the casinos around 7:00 pm,... more

Owner Response
Kavita P, General Manager at Best Western Bayou Inn & Suites, responded to this review
Hi Mr. Benson, Thank you for leaving a review. We appreciate your candor, and we will use this information to make improvements that can enhance future guest's experience. I would just like to say the lack of business has a lot to do with seasonal fluctuation; when school begins the business slows down. Nonetheless we apologize for the dampness in the room, and maintenance has been made aware of the issue. We appreciate your business, and we hope you will give us another opportunity to gain it in the future! Thank you! Management
Rating

Esther S, wrote review 21/08/2019

Worst room ever

Bugs in the room and the staff was very rude will never stay there again slum part of town staff not caring after I told them about the bugs and the room smelled cheap ass room smell didn’t feel safe ... more

Owner Response
Kavita P, General Manager at Best Western Bayou Inn & Suites, responded to this review
Good Morning Esther, I first want to thank you for taking the time to rate your stay. I would also like to apologize for the issues you had during your time with us. Maintenance has been notified, and management is also aware of the issues pertaining to your unpleasant encounter with one of our staff members, so appropriate measures have been taken. I would also just like to add that we value your opinion and the feedback you've given us will only help to better the future of this hotel. I can only hope you give us another opportunity in the future, and thank you again for giving us your business. Sincerely, Management