Quality of stay varies
22/10/2017 paulaaC1656CL, Roanoke, United States
Sadly, the quality of cleanliness varies at this hotel per stay. They seem to have trouble with working key passes as well. The staff appears genuine in their concern and efforts to repair the issue ... more
Sadly, the quality of cleanliness varies at this hotel per stay. They seem to have trouble with working key passes as well. The staff appears genuine in their concern and efforts to repair the issue per each stay. less
Sarah L, Manager at Best Western Battlefield Inn, responded to this review
Dear Paula; We know there are several great hotel options in the area and appreciate you returning to us. We are pleased to hear the staff continue to meet your expectations and provide the quality of service we pride ourselves on.
We've reviewed your concerns with the hotel and understand they were able to assist you with access and key lock was functioning properly. Sorry to hear you had some trouble with it. With our doors, the key cannot remain still or in the slot too long, once you put the key in and wait for a light, then lift out, if it sits too long, it will not open. We also spoke with housekeeping and they assured us they took great care of your room with the same care they have provided with each stay. If there was something specific that you feel we are not addressing in terms of cleanliness, please let us know so we can correct it.
We will continue to work hard and do all we can to ensure our valued guests, such as yourself, have a pleasant stay.