23/09/2016 Luis D, Jacksonville, Florida
Where to start? This place is a real dump - and I was shocked when I saw a "Trip Advisor Certificate of Excellence" in the front desk! I moved from one room to another and I finally settled for the on... more
Where to start? This place is a real dump - and I was shocked when I saw a "Trip Advisor Certificate of Excellence" in the front desk! I moved from one room to another and I finally settled for the one with the least problems. In this last one, the handle sheared off of the shower faucet, the air conditioner sounded like a jet engine and had to be maintained at 68 degrees or it will shut off. The TV had a rolling line going through it and the carpet was filthy. The maintenance "engineer" came over several times, shook his head and nothing got done. Please stay away from this hovel. less
Sarah L, Manager at BEST WESTERN Battlefield Inn, responded to this review
Dear Luis; Thank you for taking the time to share your feedback. We take great pride in our hotel and customer satisfaction is very important to us. We apologize for the dissatisfaction of your stay and that we did not meet your expectations -or our own- better. Rest assured we are listening and have begun our hotel improvements to better enhance our guestrooms and guest experience moving forward. We cannot take back this stay, we can only hope for another opportunity to exceed your expectations.