Not clean and dirty don’t go here if you need handicap accessibility
30/06/2019 honeymooner1030, New York City, New York
Stayed here with my family and we tried checking in around 10, it was too early but we mentioned how we wanted connecting rooms if possible and handicap accessible, my mother is handicap registered. ... more
Stayed here with my family and we tried checking in around 10, it was too early but we mentioned how we wanted connecting rooms if possible and handicap accessible, my mother is handicap registered. We checked back in around 6, they told us no other rooms were left and They gave us the last room upstairs, there is no elevator to these rooms, how they expect a handicap person carrying luggage to make it to their room. It is non smoking yet there are chain smokers constantly on the balcony, so you always smell smoke. They also never clean the balcony so there’s constant used cigarettes on the balcony and we saw a very large beetle outside our room. They never clean this area, it’s didgudting. The breakfast was the only thing that was decent. I feel like they trick you with the makeover they did to the front and lobby however when you take the path to your room it’s disgusting and not clean, you should have a gazebo or something and only allow smokers in that area if your hotel is smoke free less
James D, Manager at Best Western Bar Harbour Inn, responded to this review
Dear Valued Guest,
On behalf of the staff and management at Best Western Bar Harbour Inn, we would like to thank you for taking the time to review our hotel. I am sorry to hear that your most recent stay with us did not exceed your expectations. Although special requests can not always be fulfilled, our dedicated staff team strives to provide an exceptional hospitality experience to every guest. Our maintenance team does do routine sweeping throughout the hotel during their shift. With regards to the beetle that was outside your room. Your accommodation consisted of an exterior room. Should you find yourself in the area again, we would be more than happy to show you one of interior spacious suites. Once again, thank you for the feedback and we look forward exceeding your expectations next time.