Room stuffy and smelled of smoke
14/10/2018 Mahleenboston, Boston, Massachusetts
I walked into my room and could smell that somebody had been smoking - even though the woman at the front desk assured me that all rooms were non-smoking. I turned on the AC to rid the room of the smo... more
I walked into my room and could smell that somebody had been smoking - even though the woman at the front desk assured me that all rooms were non-smoking. I turned on the AC to rid the room of the smoke and moldy smells but it was barely blowing cool air.. The woman at the front desk that first evening was accommodating - she came up to my room, reset the AC and agreed about the stuffiness and that the AC wasn’t working. The tech came in Sat. morning but when I arrived back at my room Sat night - it still was not right. He looked at it again and assured me it was fine. The unit obviously isn’t big enough to cool down a large room. Also, the smokers congregating outside the reception area made a nice hotel look tacky.
Other than that, the desk staff was very pleasant, room was clean, breakfast was great and the hotel was convenient. Hopefully, they can remedy the moldy and smoky smells in the rooms which seems to be a problem. less
James D, Front Office Manager at Best Western Bar Harbour Inn, responded to this review
On behalf of the staff and management at Best Western Bar Harbour Inn, we would like to thank you taking the time and to review our hotel. I am sorry to hear that you were not completely satisfied with your stay. Please reach out to me at your earliest convenience so that we can discuss this. (516) 541-2000. James (Front Office Manager)