Will not stay here again
28/03/2019 TravelingTexan63, New Braunfels, Texas
I reserved a number of rooms for family members traveling to the area for a family event. To start, the rooms were not located near each other even though I made the reservations over a month in advan... more
I reserved a number of rooms for family members traveling to the area for a family event. To start, the rooms were not located near each other even though I made the reservations over a month in advance — but others checking after us were offered by the staff to get their rooms together.
When I got into my first room, it was extremely noisy from the road out front (this is a MOTEL configuration, not stated when making the reservation) and the drawers in the dresser would not stay closed. We requested another room on the other side of the building trying to avoid more road noise and the desk clerk (she was late arriving for her shift and seemed lacking in knowledge about how to move a room) just gave us a room a few doors down from the original one.
The second room was a bit quieter, but the floor was so uneven that you could easily twist an ankle - dips, holes, etc. For $150/nt plus taxes, you would think they could take better care of the place.
The only positive items were some of the staff. The woman who takes care of the breakfast items was superior in attitude and service. Some of the desk staff were very pleasant and accommodating, but there is a lot of variability in that area. less
James D, Front Office Manager at Best Western Bar Harbour Inn, responded to this review
Dear Valued Guest,
On behalf of the staff and management, we would like to thank you for taking the time to review our hotel. Our hotel has a unique configuration with 51 exterior rooms and 21 interior suites. I would like to take this opportunity and apologize that your stay with us was less than satisfactory. We value the feedback from every guest in order to create an exceptional hospitality experience. We have discussed this review with our maintenance team. We are glad to hear that our staff was kind and courteous. Again, thank you for such an in depth review. Should you find yourself in the area again, do give us a second chance to exceed your expectations.