Satisfied, but with some issues.
I stayed at this Best Western for 3 nights from March 31, 2017 to April 3, 2017 in room 229. Overall I was happy, but there were some issues I could not ignore. We paid a pre-tax rate of $127 per night. That seems like a lot compared to the quality of the hotel, but that's probably the norm for a hotel located in a county with one of the highest costs of living in the entire United States (hence why I no longer live there).
Check-in was very quick. However, getting to our hotel room was not easy or convenient. First off, whoever designed the layout of this hotel should have their architectural credentials revoked. We had large and heavy suitcases with us, plus small children. To get to room 229 there is no elevator! You have to carry all your stuff up stairs, but that's not the worst part. The stairs are located outside! So if it's freezing cold in January, pouring rain, steaming hot in August, etc., you have no choice but to carry your suitcases up a flight of stairs and then continue walking outside to get to your room. This type of layout may be fine in tropical climates, but not in the frozen tundra of Longk Guyland in the winter.
The room was OK and had a slight “aroma” to it, but I would not necessarily describe it as a bad smell. They should invest in some room fresheners. When I walked by other rooms with doors open I smelled the same “aroma.” The beds were very comfortable with lots of pillows. The flat-screens were nice with a large channel selection. There was not a ton of space in our double bed room. There was also no microwave or refrigerator, which would have been nice. The bathroom was on the smaller side, but had sufficient room. Some of the bathroom tiles were loose and the bathroom lock did not work. There were ample towels. Maid service was very good. My wife was bothered by the heater going on and off all night and that it was a little noisy. However, it did not bother me at all and worked well. The wifi worked very well.
My kids and I enjoyed the pool area. The water was warm enough to swim in. Many hotels keep their pool water too cold, but the temperature was about right. A little warmer would have been nice. They also had a small exercise room with three pieces of large equipment. They had a great breakfast buffet every morning that was constantly attended to and clean. Sausages, scrambled eggs, bagels, donuts, waffle maker, milk, cereal, juices, bread, and coffee were just some of the options. There was also always a lot of parking spaces. I liked how the breakfast lasted until 11 am so there was no rush to wake up early. There was coffee and tea 24/7, which my wife liked.
Check out time is 11 am, which is too early. 12 pm should be the norm. However, they did call our room after 11 and let us stay to 12 pm if we wanted, so that was nice. The hotel is within walking distance of the Massapequa Park LIRR train station and to a nearby strip-mall.
Marc T. Hardekopf less
Marcine D, General Manager at BEST WESTERN Bar Harbour Inn, responded to this review
We appreciate that you took the time to leave a comprehensive review, highlighting not only the good but the bad. I am sorry to hear that some parts of the hotel you were not comfortable with. We strive here to make sure all of our guests have a pleasant stay. We have two types of rooms here standards with are on the exterior or suites on the interior. The suites have refrigerators, none of our rooms have microwaves. That is located in the lobby with 24 hour access too. Next time you are in the area for a extended period of time ask for one of the suites. It has more room for your family. Hope to see you in the future.