Best Western Bar Harbour Inn

The hotel is average for the price. The free breakfast is ok but slim by industry standards. The room was fair but could be cleaner (floors). Some of the front desk, specifically the young African woman, are very rude and disrespectful. This is not just based on my interactions with her. I noticed she spoke to other guest in person and on the phone the same way. She cannot deal with people. Give her a different job perhaps in housekeeping where she does not have to deal with people as much. I must add that I work in the industry and I stay in hotels about 250 nights a year. This is one of the rare times I had to pay for a room. I have never witnessed someone speaking to guest this way that still has their job. The manager must be aware of this because their office is right there. If the manager is making excuses the owner should look closely at the manager. Somebody is responsible for this epic failure. Will never return less

Great stay for a sudden family funeral. We had 10 or so rooms and everyone was pleased during a difficult time. The staff , rooms and location were perfect. Many choices to eat ,drink and shop within walking distance. less

This is always the best hotel to stay in. The people at the front desk are so helpful. The hotel is really nice, always clean and a great location. The beds are very comfortable. They also have a really nice pool. You will not be disappointed. less

We traveled from out of state for our Aunt's wake and funeral. The room upon entry smelled of urine and cleaner. The room had residue as if wiped down with a dirty rag. There was urine and/or feces on the lid of the toilet, light switch and outlet were caved into wall, stickiness on furniture and floor. Thankfully I had sanitizing wipes with me to wipe down the room. I also wiped down the floor. You would not even believe the dirt and what not that came up off of the floor. Our son had new white socks on and after walking on the floor ever so briefly, they turned greyish/brown. We immediately brought up our concerns with the front desk and gave our cell phone number for the manager to call us back, (which was to no avail). I called corporate customer service thankfully. I should have known that this was going to be a hotel like this as upon entering the property there was a window with plastic over it and seeing how dirty the hotel lobby/elevator/outdoor stairs were. The front desk staff told us to go to our room incorrectly 2 times. Upon check out, she even gave us the wrong bill for a different room number. If we were not there for a wake/funeral, we would have left the hotel. It seems like an hourly rate motel. Be prepared to clean the room yourself should you choose to stay here. Our family rented 2 other rooms here as well, one didn't have soap and the other had to clean crud out of the fridge. They say that they have industry lead cleaning standards. Their excuse was lack of staff. If you rent a standard room, be prepared to carry your luggage up filthy outdoor stairs if they put you in a room on the second floor. You can hear everything through their paper thin walls/door/windows. They said that maybe they could change our room, but they were completely booked. I trust my cleaning over theirs anyway. Ummmm, hello, you are in a pandemic and this is your version of clean!? They need serious help at this hotel. less

This motel is barely okay if you stay in the suite. The other rooms are on the small side. The suite is nice but there's not enough lighting. They need a lamp in the living room area because it's too dark and you can't read there. But the pool is a disappointment. It is freezing!! You can't use it. So don't stay for that reason. Things in the room need repair, such as the drain in the sink and the door lock. Other reviews discuss mold issues. We didn't have that, but that concerns me if part of the motel has that issue. There's no microwave in the room. Smaller motels have microwaves, so that's a drawback too, although the other issues are bigger issues, but still, they should have a microwave in each room when $80 motels even have them. You can tell they're cutting corners at this place. This place is poorly managed. I agree with the reviews that talk about the front desk staff -- they are rude, lazy and not willing to help, indifferent to the fact that you're standing right in front of them (one girl was on her cell phone and didn't care that we were standing right in front of her), and some of the front desk staff have trouble with telling the truth. We were told by a staff member elsewhere in the motel that yes, the pool was cold, but that the maintenance man wasn't there that day to do anything about it. Then the front desk staff told us that the maintenance man was unable to fix it. We were told by a third desk staff person that it's not "her responsibility." Uh, yes it is. What happened to treating the customer like we matter. And okay, which is it? The man wasn't there to fix it, or it's not their responsibility, or he couldn't fix it? Why are you being so defensive about your property? We know that the pool is ALWAYS cold because we stayed here a few months ago and it was cold then too. Another time, we asked one of the front desk staff if we could speak with the manager, and she said that there was no manager on the premises (poorly managed??? of course), but that was probably a lie because we saw someone in the room behind them who appeared to be a manager. We were treated rudely when we complained to the night staff at the desk about the pool. That was uncalled for. We were treated like we didn't matter to the girl in the morning who was busy with her cell phone and didn't have time to answer a question or check us out. We've given this place two chances. We're done, so not only won't be be staying here again, but we'll make sure we let people know not to stay here, and this review will hopefully get a lot of notice. I also filled out a survey for Best Western, so I did advise corporate about this place. I've stayed at Best Westerns before. Some of them are great. Some of them not so great. This was the not so great. Breakfast is a joke. There's nothing to choose from. There are no towels at the pool or the workout room, which should tell you that they really don't want you using the facilities. We stayed at a small motel the next night in another state, and that small motel had more amenities than this place, and the people were courteous. This place is poorly managed and they don't seem to care about their guests, about fixing the place, or about allowing you to use their pool or workout room. If you read some of the other reviews, you'll see that my review is similar to many about the pool, the staff, and the place needing repairs. less