Best Western Balgeddie House Hotel

Stayed I night in the hotel. Room was cold and had a damp smell our room was not the only room that was cold.. Manager asked 3 times to address the situation and nothing was done. When arrived we went to bar for a drink and was told to go across the road to the other bar in the function. In the function no drink at the bar was being served as it was taking all staff to prepare the toast which was wrong on a number of times. Dinner was excellent no faults nice and hot and fresh when served as I was last to be served.. Dinner was 1 hour late but I think this was to do with the in experience staff on the bar. Manager was in the function and had to be asked about the wine everyone was to have the other half of the hall had finished their dinner by this time. One soup was ordered for a very ill lady at £15.95 and they never gave her it. Residents went to the bar after function and it was closed.. Opened it but was very hosti about it and made you feel an inconvenience. Breakfast again food was lovely no fault there. Receptionist was lovely on booking in and out. I would not stay again or have a function in this hotel.. Might go for food in the bar. Managment really bad not interested in your complaints just wants your money, shame as could be a good place all round. less

Stay at the hotel monthly when on business, excellent food,friendly staff & amenities - cannot praise the hotel highly enough! Hotel is always exceptionally busy which speaks volumes, set in beautiful surroundings! less

We stayed one night with our dog. The hotel is beautiful in lovely surroundings. Our dog was in heaven and made to feel very welcome. Lovely warm room. Great bathroom with a fabulous bath. We had a couple of drinks in the bar and an evening meal. Our meal was excellent - highly recommend the Cullen Skink. Good portions of well prepared food. Breakfast in the restaurant was very good. Love to come again, I felt I had had a holiday. less

You eat in the restaurant but it’s a bar food menu. The highland venison steak is actually a kind of stew.Vegetarians are very poorly catered for, disappointingly. Rooms were clean though and staff pleasant. Pool was good and good changing room facilities. Lovely grounds and it was nice to see the deer in the morning. Breakfast was average. less

Booked hotel to celebrate the new year was very impressed beautiful hotel. Stayed overnight enjoyed a dinner dance to bring in the new year staff food and entertainment was excellent. Rooms very spacious and very friendly staff less