Best Western Balgeddie House Hotel

Had a fantastic time...grandaughters loved the pool and the restraunt... We had one of the garden rooms which had everything we needed and more...Staff were lovely and helpful made us feel relaxed and welcome...We ate in the restraunt every night...food was very good... less

This is the first time I have been to Balgeddie House Hotel for a meal. We have been in the past for a wedding. My partner and I ate here last night. From arriving to leaving we weren't disappointed. On arrival we were met by friendly faces and taken straight to our table. the restaurant and a lovely ambience. We placed our drinks order then given time to look through the menu which had a great selection of meals to cater for all. My partner had the Scampi which was a generous portion lovely fresh fries and nice crisp salad. I had the chilli beef burger. Again, portion size was first class. the burger was juicy and tasty as was the Chilli on top. We both had desserts which were both very tasty too. After our meal we sat through in the lounge and enjoyed the relaxing atmosphere with a couple more drinks. This little gem is hidden away with beautiful surroundings. I would highly recommend the hotel to anyone. Ideal venue for couples looking for a bit of alone time without the kids but also great for family's too. Thank you again for an amazing evening. less

This was my second visit to the hotel I was last there in may with my son and husband. Decided to take my son away for the night as he has autism and liked the swimming pool there. Got there and given card for room. Climbs the two flights of stairs to the top (sadly now lift) which isn’t the best for my son as he has an issue with both knees where they dislocate every time he walks so it was painful for him but the room itself was quite nice. Went swimming for about 90 mins as son loves the water and helps his knees. Get out and ask do we just come down to restaurant or book to be told it didn’t open until 6 (this was 410 at this point) and I was shocked as it had been 4pm when we stayed prior so I took my son to Mcds as he was hungry. Later on I got room service which was nice. Wondered why I’d been sent up an extra plate of oatcakes and chutney as hadn’t asked for them so just left them. Following morning our breakfast arrived at 9am (my son having autism he doesn’t always cope in busier settings ans since it was just two of us we got it in our room). There was no milk for tea or the toast that was ordered. Breakfast was nice enough until I discovered a nice hair under the egg which put me off. Management refunded the breakfast no problem. So at 10 we went down the stairs to go swimming before checking out to be told no u can’t go in theirs and aqua class on wtf why. It mention that to people when they book. I then had a very angry upset child on my hands who didn’t understand why he wasn’t allowed in the pool. He was so upset at the thought of climbing stairs again as his knees were sore. Anywya we went at 11 he has fun then we checked out. I paid the £28 that I was told I was due. Then left. I realised I’d only spent £15 the night before so why £28 so emailed them hotel to be told I’d been charged for the extra plate of food sent up that I didn’t eat or ask for, that I’d been charge: £5 for my sons breakfast - he got two bits of bacon as he has multiple food allergies and was only thing he’d maybe eat (he didn’t in end ear it) and I was shocked as when we were there prior I was told no charge for my sons bacon due to it being just 2 bits. I know it sounds petty but they added money to my bill for food I never asked for nor ate I won’t ever return again I’d rather spend more and go to a hotel that had a wee bit more respect for their customers. Told them to keep their refund of the extra food! less

This is an old country house with a modern add-on wing. The old part of the house has no lift, but the new extension does. We had a double room with extra big bed in the new wing, with stunning view over gardens. No noise which was perfect. Check in / out straightforward. Added bonus of an onsite pool, sauna and steamroom open early till late which we used every day. Everthing was spotless. The staff were friendly and welcoming and couldn't do enough for us. We ate two nights in the restaurant. There were two of us on the first night, and we found the portions a bit on the big side and took a long time to serve (the restaurant wasn't busy). However on the second night there were 8 of us - and it was perfect. We ordered while in the bar, so went to our table once the food was ready. Good size portions and between everyone in our group, we tried most menu options. Excellent service and value. We'd definitely go back less

We were looking for somewhere to stay close to the golf courses. Normally we stay at premier inn for good value but when we saw Balgeddie house hotel bed and breakfast price we thought it wasn’t very much more than premier inn and we were getting breakfast included. Pleasantly surprised at the size of bedroom and bathroom. Very nicely decorated. The hotel is in very good decor and condition. There is a swimming pool and spa but we didn’t make use of it. less