Only one complaint
15/05/2016 mentalmummy, Hamilton, United Kingdom
Visited in April and only found one fault, the person who gave this hotel a 3 star rating is obviously mad. Location, accommodation, food, facilities and in particular staff throughout our stay were f... more
Visited in April and only found one fault, the person who gave this hotel a 3 star rating is obviously mad. Location, accommodation, food, facilities and in particular staff throughout our stay were fantastic. Our stay was at a "difficult" time for my sons and I however each and every member of staff made our time there much easier. Everyone was treated like royalty. In particular Maureen on reception was outstanding in her customer care.
Previous posts mentioned noise from weddings/functions preventing sleep. There was a particularly "rowdy" wedding whilst we were there, our room was across the hall and we never heard a sound, only saw the after party results next morning!
Excellent hotel, fantastic staff and thoroughly recommend a stay. less
BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so delighted with your comments on your stay here.
We are a very committed team here to make sure that each guest has a good experience and feel like part of the family, as we feel we all are, including our guests.
In our Garden Rooms ( which are very close to our function suite ) can from time to time here some noise, but nothing that most Hotels with function suites have.
We would love for you to book again and hope to see you soon.
Best Regards :)