NOT DOG FRIENDLY.....dog owners be warned.
We booked this hotel as were travelling with our two dogs and wanted to be near family who we were visiting over our 5 night stay. I had read on here that this hotel accepted dogs and booked accordingly.
Upon check-in my husband was presented with two small bags of dog treats which were supplied in "poop bags", that was as dog friendly as it gets. Our room (202) was large with high ceilings, the decor and carpet were tired and in need of refurbishment and the room was always cold, despite having a radiator.
We met with family to have dinner which we had in the room next to the Lounge bar as the dogs were with us. The bar staff were friendly however the meal was average at best.
The following 2 mornings my husband and I had breakfast together leaving the dogs in the room for approx. 15 minutes each day. On day three at breakfast we were informed by a staff member that the dogs were barking so I promptly returned to the room to find them quiet, we then spent the day away with family. We returned late and went straight to our room where we found an envelope under the door, kindly informing us that due to "damage to property" £100 would be added to our bill.
The next day I spoke with a man at Reception, I believe he said he was the owner who informed me the dogs had scratched the door and chewed the bed valance which had a wooden faux suede trim, I kindly informed him that the bed valance was in that condition when we checked in as I noted it straight away, but had thought no more of it at the time given the tired decor in the room, we inspected the door and we fully accepted the scratches on the door were from the dogs but still felt the charge was excessive. On closer inspection of the valance it was clearly now chewed or scratched by any animal, more likely had a bit of a thumping from a hoover, (I have pictures!) I must point out that given the Management knew we had dogs however not once during our stay were the dogs ever offered a bowl of water nor were we offered somewhere were we could actually enjoy breakfast with our dogs. This in our opinion is a definite lack in customer service.
On check-out the "owner" passed a comment to my husband which then ended in a bit of a debate, my husband informed him that we would not return..... to which he promptly replied, good as we were not welcome and good riddance and that he would have charged us a lot more than the £100 but the other Directors had objected. A sour end to what was a lovely few days with elderly parents and family.
This hotel charges you an additional £10.00 per night per dog - your dog does not receive any special treatment for this charge it simply allows them to be there.
THIS HOTEL IS DOG TOLERANT AT BEST- DEFINITELY NOT "DOG FRIENDLY". Our dogs are an extended part of our family and I therefore do NOT recommend this hotel for pet owners.
That said, I have given 3 stars because we found the bar staff and breakfast staff lovely, We will not return to this hotel again and will be carrying out thorough research for a REAL dog friendly hotel on our next trip to Scotland. less