Best Western Balgeddie House Hotel

I had stayed here about 5 years ago with very memories of the food and accommodation. On this occasion I was here on business for 2 nights. The accommodation and front of house staff were excellent, friendly and very accommodating. The food however was very poor, below standard pub food, far from what I remembered. The steak I had on the second night was accompanied by some poor mushrooms that looked like they had been cooked in a deep fat frier and the breaded haddock on the first night was dry and not very pleasant! Also the hotel is missing a trick in not having any local ales or craft beers available. Lots of great scottish breweries without having to sell Carling and greene king bottled beers. less

Hotel staff sent a courtesy email when I booked online via booking.com, I informed them that I’m disabled & will require accessible accommodation. They were most helpful & in advance let me know that I’d be given one of their garden rooms. There was a slight issue with the booking, not due to them however, due to booking.com not informing them that I had booked for myself & 2 children. But it wasn’t a problem as the hotel were putting us in a family room anyway, I think that booking.com needs to sort out things their end as information isn’t being passed to the hoteliers. Myself & my children thoroughly enjoyed our short break at Balgeddie House Hotel, not only are the surroundings beautiful but the facilities & the staff were excellent too. We used the restaurant & the pool daily, enjoyable each time, the locals who use these were friendly & welcoming. Indeed we chatted away with staff & locals - it’s a really family friendly type place to visit. The beds were comfy & in fact I slept in one morning & missed breakfast as I was that cosy. The food portions in the restaurant are large, I tried various meals & each was very tasty, the children’s menu suited my twins & they even tried the odd thing off of my plate. Some staff were completely switched on to making sure our needs were met, you could tell they’ve lots of experience in hospitality & some you could tell had less experience - but this didn’t detract from our experience & just reminded me how hard working in hospitality can be at times. Overall the hotel, the facilities, the food & staff were of a high standard. I would highly recommend Balgeddie House Hotel to others, indeed my children & I look forward to visiting there again soon. less

Restaurant:- We were seated in the cocktail lounge as we had the dog with us, else we would have been in the actual restaurant. But we ordered from the same menu in restaurant. we were very well looked after where we were, a little more so as we were outside the restaurant. Ordered starters & main, but after the great quality we went on to order the pud as well. Food was posh style restaurant, large plates and small portions BUT the quality just oozed through. Great food, service and in style too. less

45 of us stayed here for several nights in June whilst attending a local wedding. The hotel was very comfortable and the facilities great. Our rooms were spacious and very clean and most had beautiful views of the gardens. On top of that the service we received from Alyson and her team was second to none. From start to finish they were so friendly and nothing was too much trouble (special thanks to Deni, Sarah, Martin, Edward and Oliver). Our heartfelt thanks Alyson – you and your team made a wonderful weekend even more special!! less

16 of us stayed in this Hotel in June while attending The Royal Highland Show. From the very first phone call I made to enquire about staying there I must say I never was treated before with such friendliness. Martin,Alyson,Sarah anyone I had to deal with as indeed all the workers in the hotel were fabulous and couldn’t do enough for us .The hotel looks out on beautiful gardens and sometimes you could even see Deer in them .The food was beautiful and fresh and very tasty. None of the 16 of us could find any fault with this hotel and the pool and gym were great as well. Would definitely love to stay here again . less