Worst Western Hotel!
20/07/2016 Gorgonzilla, Cape Town Central, South Africa
We attended a wedding at the hotel and, upon check-in, we enquired about breakfast as it is included in our room rate for the evening. We were informed that it only started at 8am on a Sunday. We unfo... more
We attended a wedding at the hotel and, upon check-in, we enquired about breakfast as it is included in our room rate for the evening. We were informed that it only started at 8am on a Sunday. We unfortunately had to leave by 7am to drive to Edinburgh to board a train to London to catch a flight. The elderly gentleman who checked us in assured us that he would arrange for an early breakfast and all we had to do was go to reception the next morning. However, when we arrived at reception at 7am, nobody knew anything about our breakfast and the poor receptionist didn't know what to say. Luckily we had our own take-away cups and he was kind enough to make us some hot beverages in our own cups. And thenwe got really lucky! He gave us each a banana that he found in the kitchen. What a lovely breakfast! I find this utterly disappointing and not worth the money I payed for the room – which was supposed to have included breakfast! An absolute rip-off. less
BalgeddieHouseHotel, Manager at BEST WESTERN Balgeddie House Hotel, responded to this review
We are so sorry to hear of your disappointing servce that you recieved on the morning of your departure, this is certainly not our procedure of giving our guests hot drinks and a banana for breakfast. We would normally give you a selection of sandwiches, Fruit, drinks, hot or cold. this has lead into an investigation to why this has happened in the first place and we have to apologize for this.
Please if you are ever visiting Scotland again come in and we can give you our superior service which we pride ourselves on at Balgeddie House Hotel.