I booked a 3 night stay for both my sister and myself on 10th April through Best Western Reservations and clearly requested "walk in showers" (this was highlighted on the email confirmation that I received from Best Western). I should point out that both my sister and I are in our 70's and have health problems. On arrival at the hotel we were advised that they only had one walk-in shower and that was in the disabled room which was already occupied. After the Receptionist and a gentleman (who I assume was the Manager) had a discussion, they advised that they were upgrading us to "De Lux Rooms" and that we could use the shower facilities in the "Leisure Centre". Not really satisfactory but we needed somewhere to stay. The rooms were clean, and the bed was a Super King size but that was the only thing "De Lux" about the room.
However, the biggest was the menu in the restaurant - if we had wanted "Pub" food we would have gone to the Pub. This is a three star hotel and the menu consisted of fish and chips, scampi, steak pie, chilli concarne etc. Certainly not what I expect from a 3 star hotel. There was a note of "special of the day" (limited availability). When we asked on the first night what the special was we were informed there was not one for that nigh because they had had a wedding there that day. On the Saturday - still no special - no reason given. On the Sunday still no special but now it was because of a Christening and then later when I discussed our feelings with a member of staff, we were informed that the special was only on Mon to Thur. Therefore, in our case it was not "limited availability" but "total non availability". Obviously the Chef has no designs on Rosettes or Michelin stars but is of the "McDonald" school of cooking.
Have no complaints about the breakfasts or any of the Staff - the staff were cheery and friendly and were very helpful. less