Children & disability friendly experience.
Hotel staff sent a courtesy email when I booked online via booking.com, I informed them that I’m disabled & will require accessible accommodation. They were most helpful & in advance let me know that I’d be given one of their garden rooms. There was a slight issue with the booking, not due to them however, due to booking.com not informing them that I had booked for myself & 2 children. But it wasn’t a problem as the hotel were putting us in a family room anyway, I think that booking.com needs to sort out things their end as information isn’t being passed to the hoteliers.
Myself & my children thoroughly enjoyed our short break at Balgeddie House Hotel, not only are the surroundings beautiful but the facilities & the staff were excellent too. We used the restaurant & the pool daily, enjoyable each time, the locals who use these were friendly & welcoming. Indeed we chatted away with staff & locals - it’s a really family friendly type place to visit.
The beds were comfy & in fact I slept in one morning & missed breakfast as I was that cosy. The food portions in the restaurant are large, I tried various meals & each was very tasty, the children’s menu suited my twins & they even tried the odd thing off of my plate. Some staff were completely switched on to making sure our needs were met, you could tell they’ve lots of experience in hospitality & some you could tell had less experience - but this didn’t detract from our experience & just reminded me how hard working in hospitality can be at times.
Overall the hotel, the facilities, the food & staff were of a high standard. I would highly recommend Balgeddie House Hotel to others, indeed my children & I look forward to visiting there again soon.