Our first clue should have been the sign in the lobby that said "no smoking of illegal substances or vaping." Why didn't it simply say "No Smoking"? Our room smelled so bad of smoke that we didn't hav... more
Our first clue should have been the sign in the lobby that said "no smoking of illegal substances or vaping." Why didn't it simply say "No Smoking"? Our room smelled so bad of smoke that we didn't have to go past the door. We did get a refund - we think. They said it could take 15 days. Also beware of a hidden pet fee. We reserved the pet room and at check-in we were told there was an additional 30 dollar fee. When you reserve a pet room, the fee should be already be included. We have stayed at other Best Westerns and have always enjoyed them. Don't waste your time here. less
WESTERN BEST, General Manager at Best Western Athens Inn, responded to this review
Thank you for the review about your recent stay. We do apologize for dropping the ball on this one. As you can tell, we have had many instances where guests were smoking in our non-smoking rooms causing these awful smells and irritants. Due to these instances, we have placed a sign at the desk to discourage such behavior as it effects all of our guests. The pet fee is collected at check in and can not be charged through third-party websites or through the Bestwestern.com website. We do apologize for the surprise of the pet fee but it is very standard across pet-friendly Best Westerns and it is stated on our website. We hope you give us another shot in the future to provide a superior stay to this one. Have a safe trip.