I arrived to the hotel 2 hours before check-in and was allowed to leave my bags and I was given a map of the city by a very nice and helpful receptionist Sabrina on which she highlighted recommendations I asked for, regarding where to go for lunch, exchange money, etc. and all of them were really good places. When I came back from a small walk around the Vitosha boulevard (which is just next to the hotel, as well as underground station, amazing location!) my room was ready and I was pleasantly surprised.
The room seemed bigger than on the pictures, it was not huge but perfectly enough for me as a solo traveler and I wouldn't mind it for 2 people either unless you're planning to stay all the time in the room, which I don't believe should be the case in such a vibrant city like Sofia!
The bed sheets were clean, service always made up my bed, maybe the bathroom could have been cleaned more precisely but it was really good anyway. One thing for anybody complaining about the curtain of the shower being too short - in most of Bulgarian properties they don't have any kind of cabins or curtains, all the water goes to the hole in the middle of a bathroom, so that's not a poor service, it's just local habits.
Also, there is one more person I want to mention, receptionist Yasen (if I remember the name correctly), booked my taxis for a night out, also gave me a lot of information and advice about one particular place I wanted to go to, did everything with really friendly attitude.
Finally, the decor is up to one's taste, for me it looked really nice (especially as for a 3-star), you can always look at the pictures before you book. The only minor thing - the breakfast was a bit poor, small selection and it could have been presented better but it didn't impact my stay anyway as I had it only once on the last day of my stay, the weather and the city were way too beautiful to not go out for a morning meal outside! Also, sometimes you could hear occasional noise from outside but even despite its close location to Vitosha boulevard, during the night it's surprisingly calm as the hotel is on a small, quiet street, which just happens to be really close to the boulevard. Overall - great stay, helpful staff, very good location and it definitely was value for money. less
traveller294452, Manager at Best Western Art Plaza Hotel, responded to this review
Dear Happy Guest.
Thank you for giving us a perfect rating and for recommending BEST WESTERN Art Plaza Hotel hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!