My husband and I stayed at the Best Western Art Plaza Hotel for two separate nights. We chose this hotel based on a friend's recommendation. Our experience on each night was different, so I shall explain.
The hotel in in a neighborhood that may seem a bit off-putting at first glance, but is fine. It is just a two or three minute walk to the large pedestrian street, which is convenient. There is a small check-in counter when you enter, staffed by one. So if you happen to arrive just after a large group, you will wait quite a while to check in. The front desk cannot change money, but there is an ATM on the diagonal corner if you take a right out of the hotel.
Our first room was clean, comfortable, and functional. The wifi here was strong. The buffet breakfast begins at 7 am, and we arrived just after 7:30. Apparently this was not a good time, as there were at least 3 empty bins, shriveled fruit, eggs so runny I could not eat them, and stale bread being offered. Perhaps we had the bad luck to arrive after a large group departed. I observed that no replenishing of these bins took place until after 8 am. I took photos of this situation, but the staff member working there was so nice I did not want to post them. He was able to bring me regular black coffee at about 8:20 (the coffee machine did not offer black coffee other than espresso), about the time we were ready to leave. Such a disappointment.
Our second room was beautiful--very spacious and, again, comfortable. It was extremely quiet, which we appreciated. However, the wifi was very spotty in this room. I am happy to report that the breakfast the second morning was much more complete and appetizing-looking, and we enjoyed it much more. The bins now had bacon and eggs that were typical consistency.
This was a difficult review to write, as our experience was mixed. Overall, the hotel is comfortable and located a short walking distance to most of the main attractions of Sofia. For the rate, it is a good value. less