Having booked through groupon for 1 nights stay with breakfast and zoo pass we were thoroughly looking forward to our weekend, it turned out we were the only people staying in the hotel which was fine, the room was cold when we arrived so asked for possible heater but staff said that it has been a problem as the room we were in still had storage heaters , we had phoned ahead and it turns out you can’t book in till 3 and you can’t collect your zoo tickets till you book in, it doesn’t say this on web site so it’s worth a mention, we went down for breakfast at 9 there was a small selection of juice and bread although had to wait 10 mins for the toaster to heat as it hadn’t been put on , we ordered a full English which came promptly, we discovered our scrambled eggs smelled funny and realised they were off , after bringing this to the attention of the staff who just said , sorry about that , we were a little put off any other cooked breakfast not that we were offered and decided perhaps we would have some toast and cereals, this however had also been put away , there was no one around and no one came over to explain or offer an out out apology.. leaving the deserted hotel we would never return to I did write to the hotel who just said sorry and they even addressed the email to the wrong name , absolutely shocking less