Best Western Appleby Park Hotel

The hotel itself is ok. The rooms are a good size but look a little but tired in places. The service at the bar was incredibly slow and there no vodka at all until Thursday, baring in mind this was a Tuesday this wasn't a lot of good. Breakfast was o if a little over-done and dry. less

This has to be the worst hotel I have ever tried to sleep in. The mattress was a thin very old spring one. You are better probably trying to sleep on the floor. But the carpet was so dirty it wasn’t possible. Lovely reception who agreed that the beds are shocking. She brought us extra pillows to try to lie on. I got to the stage at 2am in the morning that all I wanted to do was cry. Thanks for ruining what would have been a nice break away with my daughter. This has made my arthritis ten times worse. Disgusting you have not thrown them in the bonfire a couple of weeks ago. Would have given no stars but not possible. less

Stayed one night for a friends birthday party Room was clean and spacious. The bed was big and comfortable Staff were pleasant and polite at both check in and out Bar staff were polite Only downside were that the drinks were expensive Would stay again less

For a Best Western hotel, for which we are members and will always look for a Best Western option - this hotel fails miserably and does not offer any level of standards. During out stay staff were abusive in demanding payment for a room which was pre-paid. Even telling us to "Expect a Call" in an abusive and threatening manner. Rooms are dirty, not kept to an acceptable level of cleanliness and in fact were only half cleaned. Breakfast is mediocre, never any items available to have despite being advertised and amazingly they do not even have enough cutlery?! Surely that's a basic requirement? Tables not cleaned properly, the same crockery was left for other guests to use?! The hotel manager hides behind her email address and point blankly refuses to acknowledge the issues we experienced or answer any questions put to her. Despicable customer service and all the staff need retraining but then I guess the manager leads by example and is happy to offer a substandard and mediocre service. Hopefully the hotel ownership reads this as Best Western themselves can do nothing due to the hotel being privately owned. less

Excellent, especially for the price. Room was clean spacious and comfortable with everything you would expect. I had a meal in the bar which was tasty and very good for the price. Staff friendly and efficient. Will definitely stay here again. less