Best Western Appleby Park Hotel

Manager Deborah, duty manager Mark and the new starter in the restaurant were great. The house keeping on the other hand was dreadful, other peoples body hair around the toilet and behind the bathroom door. even after complaining nothing was done apart from head of housekeeping phoning and apologizing and suggested a drink next time i stayed. i don't think he will ever get the chance. less

Just back from 3 night stay with a coach trip. This is one of the best hotel have stayed in on coach trips. It is spotless well set out bar reception and dinning area. The rooms are big comfortable and well decorated they have everything. Even sewing kit. The staff are really nice helpful and nothing a problem. Mark ford was the duty manager and a really hard working lovely guy. It is in the middle of nowhere but the service station has all u would need and there is a mcds just across the road. Hotel has lovely setting. Food is amazing well cooked and great quality. Thank you appleby park less

We stayed her using a wowcher deal with a Twycross Zoo trip too! It is only a few minutes from the zoo which was handy! The room was very clean & tidy however the bathroom a little "damp" smelling and the bath leaks whilst having a shower! The staff were lovely and the breakfast was really nice too. Our Daughter took a shine to Chloe the receptionist who was ever so helpful when we needed anything! Would recommend this hotel for definite! less

First impression is a bit weird, as you enter straight into the bar/restaurant area, and reception is tucked around a corner out of sight, but the welcome was friendly and efficient. It's a hotel very much geared to the business traveller and business meetings, so you should expect that corporate, impersonal feel, but that was OK with me. The decor was slightly jaded (nineties??), and the carpets were showing signs of stains and wear, but overall the room was comfortable - actually, I can't remember anything about it as I write this review a week or so later, so it must have been OK. Food, evening and breakfast, was of a good standard. I wouldn't rave about this place, but I'd be happy to go back there. less

The washer in the bathroom was dirty of beard hair; I asked the receptionist to kindly ask the Room Service to take particular care at cleaning my room, but I came back and found the same exact hair in the same exact position. The towels didn't look spotless as I discovered the first morning a brown spot that was really unpleasant to say a little. The bed covers weren't dirty, yet, the bed itself felt very badly maintained. Actually, the entire hotel rooms are badly maintained. They take care only of the reception. Very poor intercontinental breakfast. You either have to intake an aggressive and calories-rich English breakfast or you have to spread some butter on toasted bread. I found a spider on my hand on my first day at breakfast while I was on the soft drinks fridge. It didn't happen to me the day after though I didn't complain. less