Faulty Towers......at best.
13/06/2017 Wayne201088, Middlesbrough, United Kingdom
Planned my visit on watching the F1 and doing some work after a busy day. Was told on check in that you can't stream anything as it will just kick you off, but the fact of the matter was that the Wifi... more
Planned my visit on watching the F1 and doing some work after a busy day. Was told on check in that you can't stream anything as it will just kick you off, but the fact of the matter was that the Wifi was none existent. Yes they tried to get this fixed by contacting someone in Ireland, but this was not working for my full visit. What happened to just resetting the router manually? If you want to you this system fine but have as system so that an engineer can come out and fix it if and when required. The telephone in my room didn't work but this fell on deaf ears from the receptionist. The same man on reception told off the very nice lady waiter that evening in front of guests for briefly talking to her colleague, the bar man, I'm sure if this was such a big issue that it could have been handled more professionally? I wad told that my room had been refurbished but the sofa seat was stained and the mattress was of poor quality. Breakfast was ok and when I arrived the hot Buffett was being put away as it was too dry, fair enough but then when I ordered from the grumpy waitress I was only served what had just been removed as the bacon was rock hard. I am a diamond card holder with BW and can honestly sum this hotel as one of the worst I've stayed at sadly. Please realise that wifi for people working on the road is as important as anything else ( not just a convenience ) and you really need to invest in this. less