Best Western Appleby Park Hotel

We stayed as part of a wowcher deal so it was excellent value. The breakfasts were amazing and only cost £4.50 a day when booked in advance - free for under 5s. The rooms were fine and clean. I found the staff challenging, very laid back and uninterested. I had taken the time to email prior to our stay and request the sofa bed was not made up, I had no reply and had to put the bed away myself to put our travel cot up which annoyed me! The onsite restaurant was ok but I don't think they had enough staff, we were a table of 6 and the only people there, another table to 6 arrived and were told they would have to wait for 15 minutes less

I booked several rooms for family as we were at a wedding at Twycross Zoo that weekend - this included sets of adjoining rooms and additional rooms booked for guests at the last minute. These were all accommodated with a smile by Mark on reception. However, Mark was supported by a team of friendly and helpful staff who always looked at how they could help us out. The hotel itself is a fairly standard example of its type with a good location just off the M42 and is close to quite a few attractions. It has all the features that you'd expect but as the title says - I found the staff really special - which is not at all usual in this type of hotel and they are to be commended on their attitude. less

We visited as part of a woucher deal - for 2 nights - for what it was it was really good value but it was not one of the cleanest hotels we have stayed in - very basic amenities. Staff polite but not particularly friendly - we are in the restaurant- food was good and the service was good although we had to wait 25 minutes for a bowl of ice cream as they were busy??!! Breakfast in second morning was not very well organised- with nothing being ready i.e. No eggs. Good basic stay - good value with the deal but lacked that little 'extra' - would not return. less

We had a two night deal with tickets to the zoo included. It was a gift so I can't confirm value for money. We did have to pay extra as family of four and deal was for family of three which I found strange. We had a very pleasant stay. We had inter-connecting rooms so with two children (9&5) there was plenty of room and two bathrooms - fab. The room was clean and functional, I could be picky if I chose (one of the mugs was cracked, the vent in the bathroom was full of fluff, the shower left a puddle on the floor etc) but overall none of this affected our stay. There was Tea and coffee in the rooms and toiletries in the bathroom. The beds weren't the most comfy but we all slept well so couldn't have been too bad. We also paid extra for the buffet breakfast, plenty of choice, fruit, yoghurt, cereal, full cooked (egg, sausage, bacon, mushrooms, beans, eggs, hash browns...) toast, crumpets and pastries plus juice, teas and coffee. Set us up for the day. This was a perfect base to explore the area, less the five minutes drive from Twycross Zoo and we also explored Leicester and Loughborough. We were recommended to go to 'conkers' but we ran out of time. Would definitely stay here again as there was a lot to visit in the area less

Friendly welcome from reception staff Mark,and the evening staff in the bar and restaurant, Henry. If you want tickets to local attractions staff are more than willing to help and willing to give directions to local facilities such as garage. The room and bed was comfortable and clean. The hotel has a courtyard in the centre of the building. The rooms are no smoking although there are smoking areas in the courtyard but cannot be used after 10pm. We were surprised that some residents vaped in the lounge area and the restaurant, not sure what the rules are but no-one challenged them. There is a good menu available in the evening and the food quality and taste was excellent. The breakfast was ok, the member of staff Debbie came across as a bit surly but this may be in comparison to the other staff who couldn't have been friendlier. Some guests asked for poached eggs, they did get them but did get snapped at. Perhaps it was just a bad day and should not be a reflection of the hotel overall which I would recommend and use again. less