Dirty hotel and careless management
19/09/2016 Mahmoud B, Rubiera, Italy
The washer in the bathroom was dirty of beard hair; I asked the receptionist to kindly ask the Room Service to take particular care at cleaning my room, but I came back and found the same exact hair i... more
The washer in the bathroom was dirty of beard hair; I asked the receptionist to kindly ask the Room Service to take particular care at cleaning my room, but I came back and found the same exact hair in the same exact position.
The towels didn't look spotless as I discovered the first morning a brown spot that was really unpleasant to say a little.
The bed covers weren't dirty, yet, the bed itself felt very badly maintained. Actually, the entire hotel rooms are badly maintained. They take care only of the reception.
Very poor intercontinental breakfast. You either have to intake an aggressive and calories-rich English breakfast or you have to spread some butter on toasted bread.
I found a spider on my hand on my first day at breakfast while I was on the soft drinks fridge. It didn't happen to me the day after though I didn't complain. less
Deborah M, General Manager at BEST WESTERN Appleby Park Hotel, responded to this review
Hello and thank you for taking the time to write a review about your recent stay here. Firstly allow me to apologise for the cleanliness of the room as this was not cleaned to the standard we aspire. When you raised this issue onsite, we acted immediately and went to your room to rectify. I have since spoken with the Housekeeping Manager and he has asked me to send his apologies. Regarding the continental breakfast our team would have been more than happy to assist if you had taken the time to speak with them. Again thank you for taking the time to write this review as it is with your feedback that we are able to provide a superior service to our guests in the future.