Disgusting, Abusive and Unproffesional
For a Best Western hotel, for which we are members and will always look for a Best Western option - this hotel fails miserably and does not offer any level of standards. During out stay staff were abu... more
For a Best Western hotel, for which we are members and will always look for a Best Western option - this hotel fails miserably and does not offer any level of standards. During out stay staff were abusive in demanding payment for a room which was pre-paid. Even telling us to "Expect a Call" in an abusive and threatening manner.
Rooms are dirty, not kept to an acceptable level of cleanliness and in fact were only half cleaned.
Breakfast is mediocre, never any items available to have despite being advertised and amazingly they do not even have enough cutlery?! Surely that's a basic requirement?
Tables not cleaned properly, the same crockery was left for other guests to use?!
The hotel manager hides behind her email address and point blankly refuses to acknowledge the issues we experienced or answer any questions put to her.
Despicable customer service and all the staff need retraining but then I guess the manager leads by example and is happy to offer a substandard and mediocre service.
Hopefully the hotel ownership reads this as Best Western themselves can do nothing due to the hotel being privately owned. less
Deborah M, General Manager at Best Western Appleby Park Hotel, responded to this review
Hello and thank you for taking the time to write a review.
Best Western and myself liaised with you over numerous weeks regarding a stay that was not taken by yourself. i believed emails can sometimes be miss interpreted, which is why i suggested to have a conversation on numerous occasions at your convenience. Unfortunately you declined on every occasion stating how busy you were even when i suggested a late evening call. Again thank you for taking the time to write a review