Best Western Appleby Park Hotel

Was given a surprise 60th birthday party at this venue. It was a fantastic evening as the hotel staff worked hard to ensure that all of our needs were catered for. They were especially supportive helping to prepare and decorate the room during the day. We started with a meal for family and friends who had travelled long distances and the food was freshly prepared and 19 of us served efficiently by the staff in part of the Parva suite. The whole of the room was then opened up to accommodate more guests and a dance floor. Many of the guests stayed over and enjoyed a good breakfast. Can’t thank the team enough for helping to make our evening a happy and memorable one. less

I want to compliment the staff and hotel. My son and I stayed over for one night on a National holidays break. Check in was really fast and highly organised. Room spacious and clean, but could have done with a refresh. It was a bit cold too. Food was very nice, both evening meal and breakfast. Staff friendly, helpful and really couldn't do enough. Made to feel so welcome. Never stayed in a Best Western before, but will be so doing again. less

Lovely hotel very relaxing atmosphere. Extremely helpful and friendly staff. Very comfortable beds.. Fantastic nights sleep. Everything in room you need. My daughter was very impressed with the WiFi :-) less

I was quite upset and surprised at how unprofessional and rude the staff were. In check-in , the room was nearly £100, and j have bought a £50 note to pay towards it. I was told this would not be accepted as they are hard to 'teansfer'. It's money at the end of the day! The Lady went off to find someone to talk to, a quw built up and it was quite embarrassing to be treated like my money wasn't legitimate. When j ordered room service, I was told on the phone that as I have giving my card details, "do you expect us to trust you to pay for your sandwiches and chips!!'. I was so offended. I said yes, in any other hotel , the room service is added to the bill. On check out, I mentioned how rude and presumptive the man was, and the receptionist was just like yeah right, well we have problems with people not paying for their food. Well I am sorry Best Western, but you cannot tar everyone with the same brush and talk to them like cheats. We also had pubic hair in the bath, I just couldn't be bothered to report it as I discovered it in the morning, and we were checking out soon anyway. I think you need to make sure the staff have manners and treat guests with HOSPITALITY. Not like a burden. less

Came with a coach party. Staff friendly and helpful, rooms poor, cold and bathroom had a damp patch on the ceiling. when we arrived we were told that dinner would be at 6pm (no choice) there were only two choices at dinner for each course, Pate or Soup, Roast Turkey or Fish Pie and Apple Crumble and Custard or Chocolate Fudge Cake. if you wanted cream with it you had to ask. they served the soup first to those that wanted it and then the pate, so those in your party who had soup had finished their starter by the time the pate was served, it was the same with each course, we were also put in the foyer in the main reception area for our meals, so we got the draft every time someone came in or out, The quality of the food at breakfast was appalling. Definately the cheap options, as with dinner the night before. less