23/11/2016 theonlybigman, Rochester, United Kingdom
Came here on the 22/11/2016 night (Room 112) as I needed to stay somewhere and the Premier Inn at Ashby De La Zouch was fully booked, not surprising as I was recommended here, I don't know why. I hav... more
Came here on the 22/11/2016 night (Room 112) as I needed to stay somewhere and the Premier Inn at Ashby De La Zouch was fully booked, not surprising as I was recommended here, I don't know why. I have to compare to the Premier inn, bed was a 3/10 compared to a 10/10 at Premier, too low, and squeaky. Room was small, with an umcomftable desk, which I couldn't get my legs under and a poor chair to sit a desk with. Shower was an in the bath affair, which took for ever to decide whether to freeze me into an ice cube, or take my skin off. Cheeky floorboards upstairs so all I could was people wandering about.
However, plus sides, wonderful staff all apart from the lady at breakfast who moaned that I was sitting in an area reserved for a coach party (even though all the other tables had reserved signs on and this one didn't) and when I went to find another table, she told to me sit at one that had a reserved plaque on it and not to worry as that doesn't mean anything?! Well put it on the other tables then you wont have to move anyone! The two girls who checked me in very nice, the girl who checked me out again very nice and the food at breakfast was passable.
Cheap rooms and a decent just off the motorway location, but im afraid need to beef up some of the quality aspects to compete with Premier up the road. less
Deborah M, General Manager at BEST WESTERN Appleby Park Hotel, responded to this review
Hello, thank you for taking the time to write your review. I am sorry that your expectations were not met. All our standard rooms have showers over the bath. If you had booked a Superior this comes with a Japanese shower. If you had made us aware of your disappointment onsite our Duty Manager would have done their utmost to advise of other solutions. Again thank you for taking the time to write this review.