Just off the M42 this hotel is ideally situated for Twycross zoo and other areas of interest in the region, such as the National Arboretum. The rooms are functional, comfortable and generally clean. The shower flooded on a couple of occasions, in our room and others, as the shower curtains were flimsy. The shower was good though, really powerful.
Most of the staff were friendly and helpful, one or two could do with some training. One on customer service /communication / body language (eye rolling is not a great way to respond to customers trying to make basic conversation or asking for something that has run out in the dining room). In the restaurant, Gail was excellent, she had a lovely way of working efficiently, advising more junior staff quietly and providing a personal, caring, effective service at the same time. The young lady at covering the bar in the evenings was helpful and provided proper customer service.
The food was a bit of a mixed bag. Breakfast was generally good. A range of fruit, cereal, yoghurt, bread, cooked breakfast, toast, crumpets etc.
The evening meals had some dishes that were OK. Others were poor or dreadful and really should not have been let out of the kitchen! One evening the vegetables were so undercooked they were inedible. Sprouts were more like bullets! The fish was overcooked, making it rubbery. The following night was the opposite, the cauliflower was almost mash. We had salmon on the menu, but white fish was served, with a dollop of solid mashed potato, which looked unappetising to say the least. It might not have been so bad, had someone thought to communicate the change with us and offered us another option. Having had white overcooked fish the previous night, most people said they would not have opted for that. Gala dinner it certainly was not & customer communication was appalling - not sure why a simple conversation from a manager was so difficult, there were 5 tables to talk to, or was it presumed that we would not notice? Pasta as a main meal was underwhelming, creamy pesto and pine nuts had no flavour and was basically a small bowl of bland penne with a bit of cream on. The fast food outlet across the road was much more appealing., which is a shame.
On a more positive note:
One day we had lunch, having seen other lunches being served. I can only imagine there is a different chef (one who can cook), as the lunches were very good quality.
The hotel seemed to be in the middle of nowhere, but there were footpaths nearby to get to the village and beyond. Some pleasant walks from the village.
In summary: comfortable hotel, most staff were friendly. Evening meals I would avoid if I had a choice. less
Deborah M, General Manager at BEST WESTERN Appleby Park Hotel, responded to this review
Hello and thank you for taking the time to write such an extensive review about your recent stay here at Appleby Park Hotel. I am surprised to learn that one of our team members did not deliver the service, we normally aspire too, as we have received nothing but praise from this particular group about our service over the weekend. There was a breakdown of communication about a meal change between the Duty Manager and Hostess of the group and i do hope this did not cause to much inconvenience to your guests. Our chefs work very hard and all our food is cooked freshly. As you can see by the reviews we do receive positive feedback about our food. If you had made us aware of your disappointment at the time we would have done our utmost to resolve. Again thank you for taking the time to write your review.