16/04/2019 Gruber123Go, Pierz, Minnesota
This experience could be compared to a roller coaster ride. Checking in to my room late the first night, I was greeted by a decorative pillow on my bed that had dried in stains, plus other, unidentifi... more
This experience could be compared to a roller coaster ride. Checking in to my room late the first night, I was greeted by a decorative pillow on my bed that had dried in stains, plus other, unidentifiable dried on matter all over the front-facing exterior surface. Totally unsafe & unacceptable (Negative) Improved slightly when experiencing their large amount of selections for breakfast(Positive) Had an issue with a front desk clerk who lied to me that there was no manager or owner ever on-site. (Negative) After pursuing on my own further, I was able to speak with the owner's brother (who I believe is overseeing the hotel operations) and have a solid discussion about my concerns and interactions. He did his best to rectify a very disappointing experience, for the most part. Thanks for that, Don. Errors/mistakes do occur because we are human, but lack of dealing with those types of issues properly, and in a timely manner, is just poor customer service. In my opinion, the staff needs further customer service training. less
RAVIRAVII, Manager at Best Western Apache Junction Inn, responded to this review
Hello, I just want to assure you this situation is not a common one. We take pride in our customer service and our hotel. The gentleman you spoke to said there is no Manager or owner available at the time you checked after 10pm. He did the right thing by moving you rooms immediately. We also did not charge you the first night of your stay and let you check out a day early upon your request. Again I am sorry your stay was not a enjoyable one.