Best Western Annesley House Hotel

We extended our stay here to take in more local sites as it was such a good hotel. Small enough to be cozy and comfortable but large enough to have all the facilities, we found it to be unusual and interesting. The rooms were big, spotlessly clean and well equipped. The attractively decorated restaurant had very good cuisine, especially the "gourmet" menu, and the food was well served and presented. A short wine list had some very good wines to accompany the food, and the Adnam's beer in the small bar was well kept too. However, the best part was probably the staff. We were made very welcome, from the manageress downwards the staff were attentive and helpful and cheerfully pleasant. We would recommend the hotel to anyone. less

Just had to say had a great stay at your hotel. The staff could not have been more friendly and helpful. The location for a city visit is superb, and the quality of the room and food were great. Thank you for a great stay. less

Easy to find, plenty of parking, good location 10 / 15 minutes walk from city centre (avoid the roundabout underpass in the evening). Friendly reception. Our room was in a building separate from the main hotel. Room was clean and comfortable. We were a bit concerned with the single glazed windows as the room faced a busy main road. In the event there proved to be very little traffic noise. Large bathroom with spa bath and good shower. Hotel public rooms were beautifully decorated and we enjoyed a quiet drink in the bar on our arrival. The conservatory dining room looked very nice although we did not use it (too much choice of eating places in Norwich). Patio area with pond is lovely, we enjoyed a seat in the sun on our second day. Reason for four stars rather than five is the experience of the last few minutes of our stay! The water supply was turned off at 10am without notice. There was building / maintenance work being done which is fair enough, but surely the hotel could have notified guests that the water was being turned off. We could quite easily have been running a bath or showering. Fortunately we were packed and ready to go. Couldn't flush the loo though (apologies to housekeeping). I intended to mention this on checking out however we appeared to be interrupting a conversation and were not even asked if everything was ok or if we enjoyed our stay. 4 out of 5 for this. We would still choose to stay again. less

stayed for one night and upon arriving noticed the staff were very friendly and attentive, I had mistakenly booked a single bed for me and my partner but found out the bed was actually a small double to our amazement, the staff then catered for the extra body and brought up extra towels and biscuits, they also organised a taxi for us for our night out. The rooms itself are an excellent standard, very clean and well stocked with milk/tea/coffee and TWO hairdryers, among other useful things such as iron & trouser press. I would highly recommend this hotel due to the staff, price, facilities & location. I can’t comment on the food as we cheekily got a Dominos delivered to the hotel but the duty manager was fine with this, but I imagine like the rest of the hotel facilities it would not have been a disappointment. If we travel to this neck of the woods again we would not hesitate on booking with this hotel again. James & Rachel less

The entrance to the hotel, the reception rooms and bar are well decorated, clean and very comfortable. The reception desk were friendly and helpful. If you are meeting people in the hotel I think this would be a good choice. My room was comfortable and while not ruthlessly clean, nothing at all to put you off the visit (I got rather dusty trying to turn on the radiator for example). Breakfast was nice and even the pastry options were freshly warmed which is a lovely touch. If you are visiting to see the city, this is a very good location. It is a very short walk to the centre along some well lit streets and there are a couple of restaurants and pubs even before this point. Overall, suitable for a short visit but if the 'hotel stay' is part of your holiday then perhaps try a different one. less