Best Western Annesley House Hotel

Stayed here for two nights and found the walk into town very easy. About ten minutes max to be at The Castle and all the shops. Breakfast was delicious with a good choice of fruit juice, cereals, fresh fruits, full English with lovely sausages or smoked haddock if you can put up with it repeating all day. Charming staff/waitresses especially Cornish Amy (Emma?) always with a smile on her face and delightful chambermaids. The only let down was the receptionist. Despite lots of encouragement and smiles and 'good mornings' from us he didn't crack a smile. I think his name was Brian. We didn't feel welcome but rather an inconvenience. The Deluxe rooms in The Coach House are very comfortable and reasonably sized. Although it's between two roads we didn't find that a problem with noise. less

Efficient check in and pleasant welcome, booked for dinner that night. Room 14 nicely presented, clean with good bathroom. My dinner was very good but there was an issue with my wife's, this was speedily and satisfactorily dealt with, no fuss no argument. good customer service. Breakfast very good with plenty of selection from full English to Continental, service good. Hotel is easy walk into Norwich and easy acces to A11/47 which we needed to visit friends in Dereham. although on the main road it is a quiet location. less

We stayed with Annesley House for two nights whilst we explored the city of Norwich and spent the second day at a music festival at Norwich Showground. This place was just what we needed for a weekend away - super close to the city centre, with free parking, great breakfast and professional and knowledgable staff. Our room was ok, at times it felt as though we were staying in Cinderella's tower (room no. 24) which is up some very small and steep stairs, and the bathroom is horizontally challenged in places but we would definitely stay at the hotel again because of its location and ease to find! The gardens are beautiful, it was peaceful and we had a late checkout time as standard (much needed). Overall we had a brilliant weekend in a new city! less

I wrote a review straight after our visit back in early August, but somehow it didn't get published - maybe a technical glitch. Anyway, from memory, I'd thoroughly recommend a stay at the Annesley. Two of us spent three nights in a very comfortable twin room, in order to see Norwich. The breakfasts were superb, the one evening meal we had was lovely, with loads of choice, and the chosen dishes really good, as were the portion sizes. I'd particularly like to put in a good word for every member of staff we encountered - each was extremely professional, but kept on the right side of the fine line between friendly and over familiar (not easy, I know from personal experience). This was our second visit since the hotel has been a Best Western, and we will certainly have a third. Please print this time! Catherine S less

What a find this was. Stayed for 2 nights in the coach house part of the hotel and what a lovely room it was. It was large with a king size bed that was very comfortable. The room was well appointed. Shower room very good. Staff were very friendly. Breakfast very good with a good choice. Bar ok with good prices for a hotel. Location of hotel is about 20 mins walk to the center of Norwich. Will certainly stay there again if I have to visit Norwich again less