Best Western Annesley House Hotel

Excellent guest reception with a sense of ease and calm. Booked last minute on arriving in Norwich.Bedroom clean warm and quiet. Bed very comfortable. Decor and level of cleanliness excellent. Dining room service quietly excellent. A sense of top professionalism oozed throughout in the service delivery. Would highly recommend. less

Me and my partner stayed here for one night to go and see the Nutcracker as it's only about a ten minute walk away from Theatre Royal. Check in was quick and we were directed to our room in the Coach House. We stayed in an executive double which was much bigger than expected and even had a spa bath which we didn't realise - shame we didn't get a chance to use it! The rooms are traditional and old fashioned which we expected and actually quite liked, although they could probably do with a bit of a touch up. The only criticism is that there wasn't an iron and ironing board in the room as advertised so we called reception to get one. This wasn't a problem but they just need to amend in their room descriptions. The bar area is so cosy and relaxing. Great Christmas decorations and the general decor really gave it that snug library feel and it was a great way to relax. Always a bonus when there's Aspall on offer too! The only downside for me was breakfast. The food was good, but the choice not so much. They had the usual cold buffet choices which was fine, but the only hot options were a fry up, sausage sandwich or bacon sandwich. I'm not a big fan of fry ups etc so it would have been great to see a lighter option such as eggs benedict or something as a different option. Friendly staff, great location and hotel - would stay again! less

Stayed one night for work. Staff couldn’t have been more helpful. The room was a little dated looking but very warm and comfortable. Arrived late and was offered food before the kitchen closed. Food was excellent too! less

My wife & I have stayed @ Hotels & Inns around Norwich but wanted to be close to the City center this time. We were not disappointed with our 3-night stay @ Annesley house. We were allocated room number1 which was a twin, bit disappointed to find the beds were a twin but sat together with no space between! good sized room. The mattress was too soft for my liking but my wife was happy on her bed. Bathroom really needs updating but met our needs. All staff met were polite & very pleasant. We ate in twice & were happy with our meals. Liked the conservatory style dining room. Breakfast was good. Car parking was good. Our room was @ the front but we were not bothered by any noise from the car park or road even with the window open. Very easy to walk into City. Can recommend & would stay again. less

Stayed in November for a shopping trip to the town. Had a beautiful room just off the main building. Both the room and the main hotel area were nicely furnished. Excellent facilities and a nice sparkly clean bathroom with great water pressure and hot water. Comfy bed and slept really well. The hotel is a short walk from the town centre. Very helpful friendly staff. Highly recommend this hotel. less