13/05/2018 Jamesrachel1, Northampton, United Kingdom
stayed for one night and upon arriving noticed the staff were very friendly and attentive, I had mistakenly booked a single bed for me and my partner but found out the bed was actually a small double ... more
stayed for one night and upon arriving noticed the staff were very friendly and attentive, I had mistakenly booked a single bed for me and my partner but found out the bed was actually a small double to our amazement, the staff then catered for the extra body and brought up extra towels and biscuits, they also organised a taxi for us for our night out.
The rooms itself are an excellent standard, very clean and well stocked with milk/tea/coffee and TWO hairdryers, among other useful things such as iron & trouser press.
I would highly recommend this hotel due to the staff, price, facilities & location. I can’t comment on the food as we cheekily got a Dominos delivered to the hotel but the duty manager was fine with this, but I imagine like the rest of the hotel facilities it would not have been a disappointment.
If we travel to this neck of the woods again we would not hesitate on booking with this hotel again.
James & Rachel less
Emily M, Manager at Best Western Annesley House Hotel, responded to this review
Dear James & Rachel,
Thank you for taking the time to leave such a kind review regarding your most recent stay.
I am so pleased to hear you enjoyed your time with us, and I am glad our team were able to help you out with regards to your reservation.
I hope you enjoyed your time at the Brew Dog and your Dominos afterwards!
We all look forward to welcoming you both back in the future if you happen to visit Norwich again.