Best Western Annapolis

We were given a room with a connecting door to the adjacent room. Hence, the was no noise insulation. That night we treated to what can only be described as being on the set of a pornographic movie. When I requested to change rooms the following day and was informed all of the rooms had connecting doors. The next night we were treated to a keg party until we demanded a change of room at 0100. The room we were given did not have a connecting door so the reception had lied to us previously. This was truly the worst hotel experience I have ever had. less

Arrived at the hotel in 90 degree heat at about 2pm. Politely asked if our room was ready even though we knew we were an hour early. The young female receptionist said no immediately without even asking our name!! We returned at 3pm and after giving our details the same receptionist said that our room was still not ready. We were just about to voice our complaint when an older lady who we took to be the manager came over and apolgised and said our room was in fact ready. We checked in and were looking forward to a dip in the pool when we were advised that due to renovation the pool area would be closed for the two days we were booked in for. Having booked this hotel some nine months prior it would have been common courtesy for them to advise us of this as we would definitely have cancelled and re-booked elsewhere. Around 6pm that night my husband went to use the gym only to be told that was also closed for renovation. The only positive for this hotel was the convenience of walking across the road to a mall which had several good restaurants. Best Western used to be our number one choice of the chain hotels unfortunately this one let us down badly. less

Hello fellow travelers I’m staying at The Best Western Annapolis. They are remodeling but the rooms are all done and so is the twice the size dining area where they serve free hot breakfast from 6am-10am. I took pics of the room. They now have hardwood floors which are nice but I would be careful with children with wet feet from the pool. The pool is clean and they provide separate towels. Check in was fast and I got a rate of $92 for the night. The staff is pleasant and the location is actually in a good area by lots of shopping and 12 minutes from the docks in Annapolis. I will stay again. We stayed in a king smoking room. less

Really good experience and felt we got a good value for the price. Nice room and pleasant service throughout. They hit a home run with their breakfast provisions, not only because of the variety, but mostly because their breakfast nook staff went out of their way to serve us with food items even though they were minutes away from closing up at 10 AM. Most places would've declined offering additional food items at that time -- but they went out of their way to make additional scrambled eggs. Really nice, impressive and speaks well of its management and hiring/hospitality standards. Only glitch was a poor, extra stuck door to get into the rooms which should've been taken care of before our midnight arrival. less

First, after many hours of driving I went online and booked through Booking.com for $92.00. It says that they accept cash and pay at site. When we got there, after waiting over 1/2 hour to check in because there was a cycle team checking in and everyone was concerned about them, the woman checked is in and said it was $161.32?? Bookings quoted $92, she said she couldn't do anything about it, then when I handed her $200 she requested ANOTHER $100 cash (I don't deal with credit cards) deposit, no where did anything say anything about a cash deposit. I paid it and asked for a receipt for it, she said no, they don't provide one for deposits and that my money will be under the cash draw. We went to the room, it was in the corner and the light was blown out so we couldn't even see the room number. The room had no carpet, there was dirt on the floors and the bathroom/vanity area was dirty. When we layed on the bed something didn't feel right, I looked under the bed and the springs were hanging down and the whole middle was sunk in almost touching the floor. When we checked out in the AM, Scott which looked like he just crawled from under a rock, dirty clothes, no uniform or name tag, and was very nasty. When we told him about the bed he replied "Oh yeah, we know about that, we have brand new bedding that needs to be set up". Then why would you give us that room, he just schrugged his shoulders, we grabbed our deposit and was going to grab a bite to eat that they offered but people were putting their fingers through the food, sneezing and coughing on it, it was disgusting. less