Best Western Annapolis

Nice location, easy to navigate Annapolis from the BW with lots of restaurants and shopping close by. Good breakfast selections, friendly staff who actually act like they like care about your comfort. No carpets make for more noise in downstairs rooms but the beds were comfortable. The 2 double beds room was a little crowded but it was all that was available. less

Outside isn't appealing inside clean but no carpet on second floor and you hear every foot step and it went on all night. Breakfast was good and area clean. No elevators if you want 2nd floor. Front deck was quick and easy for check in. No carpet on room floor but room was very clean, bed comfortable. less

When I first pulled up, I was pleased. The hotel was off the main road, and the location was good. The front desk staff was very gracious and welcoming. I was on the first floor of the main building, not far from the office. You access the rooms from the outside, like a motel. That was OK. I was given a password to log into the wifi. That wasn't needed since the computer eventually found the wifi and did it automatically....but it really didn't. Continually it said I was connected but there was no internet. I walked a couple doors down to the office to see if they could help and magically I was connected. I was told "maybe it's a busy time and everyone is using it." That's not ok and a poor excuse. I went back to my room only to continue having internet problems. I connected a couple times only to be booted off or timed out. I gave up and wasn't happy. While this was going on I realized that clearly no padding was placed on the flooring above. Every time the person above me walked, there was loud squeaking. I am fortuneate in that I believe there was only one person in the room and they went to bed around the time I did, otherwise it would have been a long night. Clearly that cost saving attempt should be fixed. I bet they just put the lamlinate flooring right on top of the concrete floor, hence the squeaking. The room and the bed were both comfortable. The breakfast was nice and varied. I could have been happy, but for the internet and loud noise from the squeaking floors. So rather than giving this place a glowing review, I have to say, if you hope to have internet and a peaceful sleep, you should consider another place. less

Everything was ok about this Best Western on Riva Road in Annapolis except the WIFI. The ad for here says they have it but it didn’t work the 3 days we were there. I was very disappointed because I wanted to send my kids some pictures and talk with them but I couldn’t. I don’t think they should advertise something they cannot deliver! less

I woke up in the middle of the night to use the restroom. As I sat on the toilet, I turned on the light. About 10-15 roaches scurried around on the bathroom floor. It was just awful. Thank goodness I was "sitting" or I probably would have hurt myself. Needless to say I could sleep the rest of the night. As soon as my companion woke we left the property. It was a Saturday so I understand that the manager was not onsite, but I asked that they call me. It is Thursday today and still no call. less