18/10/2016 whirefox, Hooglede, Belgium
We didn't really expect luxury as the one we had in our other hotel but the difference was to big, a deluxe room turns out to be a disabled room , carpet in room had definately seen it's better days ,... more
We didn't really expect luxury as the one we had in our other hotel but the difference was to big, a deluxe room turns out to be a disabled room , carpet in room had definately seen it's better days , room itself was as clean as you could get it .... if things are old and in need of replacement there is so much any housekeeper can do.
Bathroom was okay although slippery in the shower area ... not really any place to store you toilettries ( we ended up taking the little sitting bench from the shower & squeezing it between sink & wall to put our toothpaste and such upon)
Breakfast was a lead down, a lot of times refills were not happening , coffee maker was more out of service then in and according to what I overheard: seemed the maching had been acting up for quite some time ? Finally they prepped the perculator so we could have some coffee .....
Breakfast hours were also quite short , breakfast area quite small .... not always seating available ...
We would say : yes stay over for a night as a passing through hotel but not for longer.
The cleaning staff ( and also breakfast crew) did their best & were friendly, helpful .... it felt asif management didn't really care if f.ex . coffeemaker was down, it also stung a bit: our travel agent had mailed them prior to arrival to alert them of my bday and had asked for a little extra : the day itself: nothing .... I didn't expect much, a simple card from the hotel stating happy birthday would have been enough but this added to the feeling of management doesn't care much for their customers.....
and last : airco was as frickle as it was loud .... it never really cooled the room .... less