A disgusting experience.
We checked in around 8:30 in the evening for a one night stay on our was to Southern California. The room seemed dirty and we wiped everything down before going to sleep. In the morning, my wife noticed the mattress cover had come untucked. When she looked more closely, she discovered human excrement and either makeup or blood on the side of the cover! We immediately checked out and shared pictures of the mattress cover with staff. They offered a $10 discount! When I mentioned contacting county health, the manager agreed to comp our room. How generous! Needless to say, we will never return. Adding insult to injury, I have e-mailed Best Western several times to complain. They have responded in a way that seems computer generated or reading from a script. Their final offer was to give us bonus points on our Best Western account. They claimed they couldn't do any mor than that. I had suggested a free weekend at a better property would be fair compensation for an ugly experience that compromised our health. They refused. The individual hotel was supposed to contact me within 5 days to respond. It has been over two weeks and no response. Thoroughly disappointed in Andersen's Inn and Best Western corporation. less