We stopped here for the night on our way to visit family for Thanksgiving. My 11 year old made a request to stay here again on the trip back home. First room had a few issues. Err message on the thermostat. Went to the office and Alice came and fixed the issue. Batteries were loose. I did point out to her that the USB ports were loose and not working. Breakfast was fine. One thing I noticed was the solar panels. Great! But they are also using the single use plastic shampoo, conditioner bottles. I've stayed at other Best Western's that have the refillable kind attached to the shower wall.
On our way back, Alice recognized us at check in and remembered we like a ground floor room. Room was great. Thermostat worked, USB ports worked. I went to take a shower and could not get it on. Again I reach out to Alice, who came right over and got it working. I felt silly. I had not pulled it out far enough. Keep Alice and give her a raise. She is a perfect example of customer service. less