Poor customer service
The hotel is one of very few options in the area unfortunately, especially that allows for pets. The hotel itself isn't terrible. The rooms are not the most updated and I had some issues with cleanlin... more
The hotel is one of very few options in the area unfortunately, especially that allows for pets. The hotel itself isn't terrible. The rooms are not the most updated and I had some issues with cleanliness. The area is loud due to truck stops next door. The pool area is locked and you cannot get in unless you ask for the front desk to unlock it for you. And the front desk clerk upon checkin was the most unprofessional hotel staff I have ever dealt with. She degraded my father who was trying to check in before me, used very unprofessional language, was not helpful or efficient or mindful of other people's time at all. I have never had such a hard time getting ahold of someone at the front desk of a hotel. If I have any choice at all in the future I will try to avoid this hotel, but like I said there are not many options. less
Donna Welch, General Manager at Best Western Andersen's Inn, responded to this review
Thank you for your response, I do apologize for the issues at the front desk this is not how they are trained to be. Our pool is still under Covid rules and this is the reason we have to let the guest in, we're only allowed so many in the pool at one time. I hope by next summer this won't be an issue.