Poor service, will not stay again
18/02/2018 Zlovetotravel,
Very unfriendly receptionist at night we arrived. Rude. Refrigerator full of water. No tea bags. No normal complimentary small things that make travel experience nice and available in most us hotels. ... more
Very unfriendly receptionist at night we arrived. Rude. Refrigerator full of water. No tea bags. No normal complimentary small things that make travel experience nice and available in most us hotels. Terrible breakfast. Close to border. Bed was clean, carpet is not less
P K, Manager at Best Western Americana Inn, responded to this review
Thank you so much for your feedback, we understand that everyone has a level of comfort and for you it seems we missed the mark, we are not sure what you mean by the "normal complimentary things" as we have all the amenities, Free WiFi, Free Breakfast, Pool and Hot Tub, Coffee and Microwave and Fridge in all rooms, we do have Shampoo and Creme rinse but they are not take away bottles, they are in the shower built in. We are very, very sorry about the staff that greeted you and we will make sure we let them know and bring it up in our next meeting. We are also very sorry that you were not able to find something in our breakfast as we have so much to chose from and we do apologize that there were no tea bags. We do understand that the guests experience is the most important thing and we will address what was mentioned above and thanks again for the feedback.