Best Western Americana

The staff at Best Western made it easy to book a room for all our family traveling from Arizona. The hotel in Dinuba, CA was very quiet and clean. They had plenty of parking close to our room and I appreciate that they were conscientious of the fact that we had little ones traveling with us so they booked a room for us down stairs. This was done for the comfort of others in the hotel so they wouldn't have to hear the jumping and running around from the little ones from. Very thoughtful. I will continue to use this hotel for any future trips. less

If you want a Clean room at a reasonable price than this is your place. Nothing fancy, just a clean room to sleep, take a nice shower and relax. Beds are new and clean. A/C works well, direct tv, wifi, mini fridge, iron and tiny coffee maker. less

Office not accessable, I and others were kept waiting outside for the person to come out from the back to help us. One person took 40 minutes to check-in. I had ask for ground floor in my reservation but was told that they were busy and didn't have a room down stairs. When I showed my frustration they instatnly found one. It was amazing. I ask if the pool was open and was told yes but you have to make a reservation for it and only got one hour. I booked my hour and come back when my time was open. That was nice. So I tried to book the same time for the next night and was told that the pool was reserved from 7 - 8 and it closed at 8. I took the 6 - 7 time. I went down for my time and when the person opened the pool for me there were others there. He told me they could have 10 in there so they were to stay. I said I only wanted the hot tub. I and the others started talking and I finally left at 11:45pm. So what they say and what they do are two different things. The front desk personel were not that available or courtious, where the maids were wonderful. When I was leaving I wanted some ice for a 6 pack cooler but the machine was not working. I ask the management about it and they pointed to an old van out front and told me that the guy in it took all the ice in the machine. All the ice? All the ice in the machine? REALLY! less

We arrived fairly late in the evening and the check in process was a bit slow but no biggie. When we got to the room we noticed that the beds were on the hard side and not to comfy. I then tried to turn on the tv but all it keep doing was show a starting up screen. It never started I finally just unplugged and replugged it and after about an additional 5 min it finally worked. The next morning I get up and get ready and head to the lobby to grab food and check out. No food. Main lobby was closed with no sign saying breakfast was canceled I get it as Covid-19 is going on but at least post a sign. There was actually no one at the desk so I rang the bell and waited for a good 5-6 min ringing the bell multiple times and then finally someone showed up. Overall this was not the best experience but it provided what I needed. less

We enjoyed the stay even with the restrictions for protection due too Covid19. Be prepared for challenges for cleaning rooms, requesting Go bags in advance, requesting extra towels and amenities. The pool is available with appointment. less