Best Western Ambassador Motor Inn & Apartments

We recently stayed as Best Western members en-route from Sydney to Melbourne. Pros: Clean (inside) Spacious Nicely maintained gardens (front) Fair price (for Easter) Cons: Dirty (outside the rear, unemptied ashtray, washing line) Poorly repaired electrical items Decor needs updating or replacing The most annoying thing was that of our kids found a lighter left on the kitchen window ledge. It seems that attention is only given to the things that are in view. See attached photos. less

We were greeted by the manager with a speedy check-in process. The manager was friendly and helpful about facilities in the local area. The room was well insulated from any noises from neighbouring rooms and passing traffic. The room had modern bathroom and other facilities for a pleasant night. less

We had booked this accomodation through an on line carrier. We thought we would do the right thing and ring to confirm and let them know we would be late!!!! We were greeted with “ bad luck we don’t have your booking serves you right for not ringing us direct. Book again and if you book twice you book twice and we won’t be giving your money back” !!!!!! I asked them if they would like our booking reference number and was told “ if you feel you have to” !!!! I was stunned ! Could not believe it. I cancelled my booking on line and went to another motel. Never again less

6 stars needed. Summary: Absolutely incredible service, beautiful room with staff going above and beyond to help me in a terrible situation. Recently due to a car breakdown, I was left stranded late at night in an unfamiliar area. Luckily, the amazing staff at this motel saved me. Offering the best service imaginable, soap (to clean the grease off my everything), a friendly chat and last minute accommodation. Even going so far as to lend me a phone charger as mine was flat. When I was given the room key, I walked into an air conditioned(already cooled down), beautiful room with fresh linen and toiletries (as I had none myself). The following morning, I was allowed to stay an extra hour or two after the checkout time while I organised a way to get home. If I am ever passing through, I will be guaranteed to stop and spend another night at this gorgeous motel. Thank you so much for your help that night. - Cam less

The owner was extremely helpful and polite and the accommodation was absolutely stunning coupled with a good price. I stay in accommodation throughout NSW, VIC, ACT & QLD and this is by far the best value for money in each of the above states and territories. I would highly recommend staying here for business or pleasure. less