Great room let down by Water Pressure
My wife and I stayed at Best Western Wagga overnight whilst traveling through.We booked a Spa Suite with the idea of a relaxing soak after a long drive.This was eventually possible but the water press... more
My wife and I stayed at Best Western Wagga overnight whilst traveling through.We booked a Spa Suite with the idea of a relaxing soak after a long drive.This was eventually possible but the water pressure was so low it took 90mins to fill the bath. The next morning a shower was impossible as due to high demand the water only trickled out of the shower head. This is a shame as the room was the best we stayed in on our trip, being large,spacious and with comfortable seating. If you have the time to wait for the bath to fill, I would recommend this motel although the shower situation is a little more difficult to accept. The relief manager,Sharon, was very concerned about the problem when reported but was unable to resolve the issue. She did provide a bottle of wine as a small token. less
Tony Neale, Owner at Best Western Ambassador Motor Inn & Apartments, responded to this review
Hi ajroxy.
Thank you for staying with us. Our housemaid staff discovered the problem after your departure and the water was all fixed in 5 mins. We would've made your stay so much better if you had reported the issue immediately yourself so we could either upgrade you to another room immediately or fixed it on the spot to save you moving. Please accept our sincere apologies for the mishap, it's rare but these things happen with plumbing everywhere and we love to make our guests comfortable if you let us know about any incidents immediately. Enjoy your travels and we hope to see you again. Cheers Tony & Lynn - owners.