Simply brilliant customer service & 3 b/r Unit
12/09/2019 Ray B, Longford, Australia
My car broke down towing a boat. The manager/owner, Tony, said he’d be able to secure the boat while the car was at a mechanic. Then he was prepared to hold/store the boat longer while I sourced a hir... more
My car broke down towing a boat. The manager/owner, Tony, said he’d be able to secure the boat while the car was at a mechanic. Then he was prepared to hold/store the boat longer while I sourced a hire car to get to my QLD obligation on time. He drove me, at his offer, to the hire car company a few klm’s down the road, and in my absence, he supervised the tow truck removal of my boat a day or two later. Brilliant service at a time of my high stress! They only had a 3 b/r Unit available for my stay, which was way more than I needed, but it was mine. It (and there were a few of them) used to be privately owned Units, so the size of the space blew me away. A family of 5 to 7 would not feel cramped in this place. Well done that team!! less
Tony N, Owner at Best Western Ambassador Inn, responded to this review
Hi Ray B.
Many thanks for your feedback. Sorry you had a breakdown but glad we could help. Yes the villa units are very spacious and popular especially with families, we're fortunate to have them. Hope your car and boat were eventually delivered in good shape by the freight towing company and you don't have any more breakdowns. Happy travels. Cheers Tony & Lynn - owners.