Just not up to Best Western standards...........
29.06.2018 theoldcoot, Florence, Oregon
I was not happy with my room because it smelled like a smokers room (even tho this is a non-smoking facility) and there were several non-paying guests in the room (flies). I complained to the front d... more
I was not happy with my room because it smelled like a smokers room (even tho this is a non-smoking facility) and there were several non-paying guests in the room (flies). I complained to the front desk and they sent a housekeeper over with a spray can of air freshener. One little pssft and she was done. The next day I went and purchased a can of Febreze and sprayed the blackout curtains, that seemed to be the main source of the smell, and the carpet. Much better. Then, a can of Raid took care of the non-paying guests in my room. After my maintenance, the room was just an okay average room. Not in keeping with other Best Western hotels I have stayed in. less
Best Western Am... I, General Manager at Best Western Amador Inn, responded to this review
Thank you very much for taking the time to write us a review. Our team at the Best Western Amador Inn is working very hard to get through our renovation schedule. We are in the process of installing new furniture, carpets, and curtains. i am very sorry to hear that your room smelled of smoke. We are a completely non smoking hotel. I had a meeting with all of the housekeeping managers and supervisors to make sure that no room smells that way. I would love to have a conversation with you to see if we could get one more chancety to exceed your expectations.