Not the Best Experience
Overall, we were disappointed with this motel. We had a nice sized fireplace room on the second floor, but soon discovered that there were no elevators and, since it was raining, the stairs were wet ... more
Overall, we were disappointed with this motel. We had a nice sized fireplace room on the second floor, but soon discovered that there were no elevators and, since it was raining, the stairs were wet and slippery. The hotel chain messed-up a free night promotion - which was eventually corrected after spending considerable time on the phone with a Best Western representative. At 5:00 PM on the first night the hot water system went out for our building and wasn't operating again until morning. Our room was older and there were few electrical outlets for phone charges, etc. Our towels were thread thin and the carpets were not clean behind furniture. The vending machine room on our floor had an floor grate missing and thee was a strong sewer smell. We really love the Best Western chain, but this ranks near the bottom for their hotels. less
Best Western Am... I, General Manager at Best Western Amador Inn, responded to this review
I appreciate you taking the time to voice your candid comments. I am very sorry to hear that you did not know we do not have an elevator. That information is listed on all website and online channels. I would also like to apologize on behalf of Best Western corporate for not accurately booking your free night voucher. My team had to get on the phone with them in order to correctly redeem the voucher. The water heater in the building did take a bad turn. We dispatched emergency services, but we were not able to get the hot water working until the morning. We are in the beginning stages of a full remodel. We actually start in two weeks. My hotel owner completed the ordering process through Best Western. I do hope I get an opportunity in the future to show you our new changes.