Best Western disappointment.
Disappointing stay at this Best Western. Have stayed in numerous Best Western properties across the country in the last 40 years and actively seek them out when traveling on leisure or business due to past positive experiences. Not a good stay June 16 and 17.
Made reservations online several days in advance, noting check-in time was after 3pm. Arrived at hotel at approximately 3:20pm and was told "room not ready, come back in an hour". Really? After driving all day where am I to go in a strange town to kill time, and why should I have to with advanced reservations?
Came back in hour and got room...disappointment for first time at BW. Room dimly lit. Microwave "beeps" every thirty seconds, and I thought it was because its clock not set..tried to set clock but unable, no instructions anywhere so I unplugged it for the day.
Spider webs on bedside lamp, no hair shampoo in bathroom. Electrical outlets located adjacent to sitting area table won't hold electrical plug when plugging in items (phone charger, laptop, etc) so, basically unusable.
Went down hallway to get ice...water all over floor, day old "rag" lying in the puddle. Just a mess.
Went back to room and attempted to setup alarm clock provided on bedside table..found the "buzzer" alarm was inoperative, and there was no radio reception. Totally useless.
Called front desk 6/16 for wake up call 7am 6/17 so I could get up/ready for scheduled business meeting...never got a wake up call of any kind on 6/17. Totally worthless offered service.
Interior hallway doors propped open 24/7, not sure why, seems unsafe to have the access to hotel guests room areas uncontrolled all night, Again, I have never seen this before, it's a guest safety issue.
Breakfast was good, nothing special, and no service personnel around when I was there on either day. Plenty of parking, we were unable to use the pool due to our schedule.
This place needs a major renovation/upgrade of the property, and a staff with a little more pride and motivation.
So surprised at all of the items encountered at this BW, never encountered anything like it with this chain.
I doubt we will revisit this property. less