Felt unsafe in room, stranger kept banging at my door odd hours of the night
22/10/2018 Kimberlee C,
When checking in, I decided to leave fast food wrappers in the car so that the car looks "junky" and people will pass it by in case someone wanted to break in, that's the vibe I got from the area and ... more
When checking in, I decided to leave fast food wrappers in the car so that the car looks "junky" and people will pass it by in case someone wanted to break in, that's the vibe I got from the area and environment.
One member of my team went into her room and the back porch area faced a side portion of the parking lot, and the door had been permanently bolted shut. The room also smelled like cigarette smoke.
I spent some time getting the room switched over so that it was more inside the hallway, less exposed, not by the entrance or back lot.
More than one homeless person was wandering the parking lot for quite some time. They came in and out of the building where are rooms were. There was at least one car that appeared to be lived in, near the building.
The rooms were in a separate building and though the rooms had a hallway, they had back sliding door entrances which were not secure.The building itself was not locked but rather anyone could come and go.
In fact, there was a man that knocked on the door of my co-workers room a couple times, calling out for Jose. She remained quiet in the room until he left.
The room across the hallway had pot smoke leaking out.
We decided to go to dinner early at 5 pm so that we could back in our rooms before dark.
No business center. bad internet connectivity. less
Best Western Am... I, General Manager at Best Western Amador Inn, responded to this review
Thank you for taking the time to let my team and I how we are doing. I am very sorry to hear that you experienced safety concerns during your stay. I would just like to say that our lobby staff is available 24-hours. The business center is also located next to the check in desk. It is also available 24-hours. We are currently gong through a very big renovation project. We just finished our approval process for our new electronic lock system that will be installed soon. This new system will include locks in our entry doors. We also had a guest from a wedding party that was knocking on doors as a joke. We immediately took care of that as soon as we found out who it was. I do hope that you consider staying with us again. I would love to hear you feedback on our renovations.