This was a last minute reservation. Rachel, the front desk staff member was amazing. Though late at night she was quite busy and still maintained a smile. Unfortunately our room was not clean, shee... more
This was a last minute reservation. Rachel, the front desk staff member was amazing. Though late at night she was quite busy and still maintained a smile. Unfortunately our room was not clean, sheets were put on inside out. To be honest we slept wrapped in our blankets from home. The AC didnt work properly. Parking lot was sketchy, worried about the safety of our vehicle. We were at the hotel for less than 8hrs and couldnt wait to leave. Disappointed for the cost of $180 as a reward member for such a unkept room. less
David T, Owner at Best Western Alpenglo Lodge, responded to this review
Knowing we have disappointed a guest, especially a BW Rewards member, is a difficult thing to accept. I would encourage the reader to investigate some of our other reviews to get a better picture of who we really are. The items identified were addressed directly with the guest and an accommodation for their inconvenience was made.
By way of an explanation (not an excuse), I'd like to relay that when the exterior temperature is below 55°, as it was the night this guest stayed, the air-conditioning units will literally "freeze up". Instead of AC, we recommend using the vent feature on our HVAC units for some pure Rocky Mountain air, or just open a window.
Also, our community honors a "black sky" ordinance, so we don't have our exterior lights blasting everywhere, preferring instead to have a more targeted lighting approach. Thankfully, we live in a part of the state where crime is low and issues of theft in our parking lot are extremely rare.
We shall work to improve, hopefully delivering the experience our guests expect.