Nancy, the manager of the hotel, provided a group of 18 of us with 7 rooms at the last minute. We had been displaced from our Airbnb at 380 Moose Trail, a home provided by winterparkhouse.com. The un... more
Nancy, the manager of the hotel, provided a group of 18 of us with 7 rooms at the last minute. We had been displaced from our Airbnb at 380 Moose Trail, a home provided by winterparkhouse.com. The unclean environment at the Airbnb, was a great disappointment, but the way were treated by Nancy the manager at this hotel was fantastic. She even offered us a late checkout the next day and was professional and efficient in getting all 18 of us in our rooms. Lesson learned here is sometimes smaller motels offer more than expensive Airbnb homes run by dishonest and unprofessional hosts. Thanks Best Western!! less
Nancy Price, General Manager at Best Western Alpenglo Lodge, responded to this review
Bless you heart, thank you Mr. Knopf, for this wonderful review!
I was so happy I could accommodate your group at the last minute and hope that the Airbnb you went to the next day was more to your liking and standards. It can be scary when the lodging facilities you reserved are substandard especially when you pay higher prices for the unit.
With Best Western you know you will always receive clean, sanitized accommodations, up to the CDC standards for cleaning now, after COVID. And, at Alpenglo Lodge we treat everyone like family with professional services, and helpful, happy associates to see to all of your needs.
Thank you again for taking the time to share your experience. We enjoyed having you and your group stay with us and hope you will consider us for any future trips.
Nancy N Price
Best Western Alpenglo Lodge