Big pet stain on carpet
Although most of our experience at this hotel was decent, the fact that there was a big pet stain on the carpet put a big damper on the stay. We were lied to about what it was. I walked up to the desk... more
Although most of our experience at this hotel was decent, the fact that there was a big pet stain on the carpet put a big damper on the stay. We were lied to about what it was. I walked up to the desk while 2 employees were talking about it. I overheard them say it was a pet stain. They were fully booked and could not give us another room, but the stain was not being adequately addressed while we were there. I assumed that housekeeping would follow through on finishing the job, but they didn't and I don't think it was their fault. Seems like management was not on top of their game. I needed to ask them to remove the industrial fan, and vacuum the area, to ventilate the room. No one seemed to really care that 1/3 of our tiny room was unusable. less
BW-Alpenglo-Owner, Owner at Best Western Alpenglo Lodge, responded to this review
Please accept my apologies for this very unfortunate experience. We were fully aware of the stain and had taken a number of steps to address it before your arrival. Although it should not have been in the room when you checked in, the industrial fan was evidence of our efforts. We are pet friendly and the room you were in was that room type. Unfortunately, one of our furry friends had an accident which happens time to time (also part of the reason why we charge a pet fee). When we treat a room via shampoo and solvents, those can "wick" up over time (not be there when cleaned, but "appear" over time) - - not an excuse but more of an explanation . I would ask that you contact the hotel directly at 970-726-8088, request to speak to Robert (GM) so that we may address this issue further.