convenient location, unclean hotel
The hotel was conveniently located to Winter Park. The price of the room would be fine, especially because it's location, if the rooms were what was advertised. The hotel claims the rooms are all upda... more
The hotel was conveniently located to Winter Park. The price of the room would be fine, especially because it's location, if the rooms were what was advertised. The hotel claims the rooms are all updated, clean and have excellent amenities. The rooms are not updated, the carpet is torn and filthy and lights are burned out in the room. Also, they provide breakfast but not enough eggs for all. As far as the hot tub, it was set so high that a person couldn't stand to be in it as it immediately made your flesh bright red. I would definitely find a nice place to stay for the money. less
BW-Alpenglo-Owner, Owner at Best Western Alpenglo Lodge, responded to this review
Ouch - - - this review hurts as I don't feel it properly represents the hotel or our entire operation. The rooms have indeed been updated within the last two years (furniture, lighting, art, mattresses, etc.) - - - but as has been stated previously - - - not to the "any airport hotel USA" standard, as we work to maintain our alpine environment. The observation that the rooms aren't clean is also not accurate - - I'd encourage the reader to look at some other reviews to get a different perspective. Thank you for pointing out the issues with breakfast and the carpets, which shall be addressed. To be clear, we have plenty of eggs for all, but you might have caught us at a time when they were out, but a refill was certainly close behind. Your comment on the hot tub is noted and has already been addressed. While we might have not met your expectations this time, I'd encourage you to give us another try.