"Fool me once, shame on you; fool me twice, shame on me"
09/01/2017 sak90027, Boulder, Colorado
We booked this hotel completely forgetting what happened to us last year. Why? because memory is selective but this was definitely our last stay. So what happened last year? People screaming and talki... more
We booked this hotel completely forgetting what happened to us last year. Why? because memory is selective but this was definitely our last stay. So what happened last year? People screaming and talking for a few hours in the hallway. The walls are very very thin and every step and utter can be heard in the rooms magnified due to unfortunate acoustics. Last year the management tried to keep the place quiet but nothing worked until some hero stepped out of his room and threatened the partiers to keep it down or else.
This year same scenario. Loud partiers in the hall until wee hours. Except my hero was long gone and management didn't care. Was up from 10pm to at least 3am. Not the best state of mind to ski the next day or drive over the Berthoud Pass in blizzard like conditions.The pluses are that there's free breakfast and close to all the restaurants.
Clearly, when you book a hotel during the peak days of ski season you'll get the expected. People aren't booking a weekend in January in Winter Park to quietly attend a corporate conference. People are here to have fun and PARTY! Well have fun everyone! Next stop for us is a VRBO! less
BW-Alpenglo-Owner, Owner at BEST WESTERN Alpenglo Lodge, responded to this review
It's extremely unfortunate and flat out bad luck that you had the same poor experience at our hotel, as that is certainly not the "norm". We are able to control a lot of things, but how others choose to behave is not one of them. That said, management absolutely "cares", as the guests you mentioned were warned repeatedly that their behavior was unacceptable - - - ultimately resulting in the Winter Park Police being called (thankfully a rare occurrence). We do have "quiet hours" after 10:00 p.m., but again that puts some responsibility on the guest. I'm sorry it sounds like we've "lost you" for a future stay, but think you'll find other options less attractive from an overall value perspective (assuming you don't have the same bad luck with other guests).