Good room, good customer service, would stay again
24/09/2017 Live4VacationTrips, Fort Collins, Colorado
Our family stayed again at the Best Western Alpenglow Lodge for a night for a nearby high school bicycle race. We were traveling with a pet and had had a good experience here the previous year, so cho... more
Our family stayed again at the Best Western Alpenglow Lodge for a night for a nearby high school bicycle race. We were traveling with a pet and had had a good experience here the previous year, so chose this hotel again. We were not disappointed.
The front desk staff was friendly and attentive. Breakfast included scrambled eggs, sausage, waffles, yogurt, coffee, and fruit selections - which were refreshed on a regular basis by the staff. Breakfast was excellent.
The hot tub had a bit of foam in it the evening we used it. We did notice one small problem again - despite a sign stating no smoking near the rear door (see attached photo), the ash tray disposal for smokers is immediately against the rear door. Perhaps for that reason every evening someone is there creating a huge cloud of smoke to walk through into the smoke-free hotel (it's even worse when it's raining or snowing - then that's the place to congregate, despite the sign). Perhaps management could move the cigarette disposal farther away from the rear door?
We did notice a slight odor to the pet room, but did not mention this to management (smelled like carpet cleaner?). It wasn't a big deal.
We would and definitely will stay here again. In 2017 there was a $10 pet fee -- be sure to get a free milkbone from the jar at the front desk. Very pet friendly! less