Not at all what we expected !
After reading some reviews of this hotel, I felt confident to book. Unfortunately, it didn’t turn out well at all. My room wasn’t ready when I checked in (8:30 p.m.) We were told it hadn’t been cl... more
After reading some reviews of this hotel, I felt confident to book. Unfortunately, it didn’t turn out well at all. My room wasn’t ready when I checked in (8:30 p.m.) We were told it hadn’t been cleaned yet so we had to be moved into something else.... a downgraded room. The key cards didn’t work to get into the outside entrance where we were told to park so we walked outside back around the hotel to get into the building. After walking the entire length of the building back to our room, the key cards didn’t open that door either. Manager finally got keys programmed to get us in. Room was cold, laminate flooring was like ice, peeling paint on the window trim, and the toilet ran continuously. There’s a whole fleet of hotels in Alex........ We’ll be staying elsewhere on our next trip. Maybe your adventure here will be better ? Good Luck !! less
dee Bhakta, Owner at Best Western Alexandria Inn, responded to this review
On behalf of our entire team I want to apologize for failing to exceed your expectations. We appreciate your input and will use this information to make improvements.