I really just felt that with the whole COVID thing the hotel might try and offer us something extra. We could not use the ice machine nor purchase drinks from the vending machine on our floor but we could use the ice machine one floor up. Our machine had a note on the front stating "out of use due to COVID". ???? Our check in clerk was rude and I got the impression he could have cared less what kind of stay we had. Only one of our card keys worked. There was not phone book in the room so that we could look up local restaurants. I get that I can use my phone but I guess I'm old school. Also there was no guide for the television. It's kind of nice to know what channel is ABC, NBC, CBS, etc. I was in town to visit my parents graves on Memorial Day as they were both in the Marine Corps. I called down to the desk to see if we could get a couple bottles of water and was told they didn't have any. I asked what they intended to put in our Breakfast Grab and Go bag and was told those bottles of water are in the kitchen. Really, we couldn't get one of those? Due to the reason for the trip I guess I could have been feeling kind of down but everything we asked for we were told NO. Which is weird because 3 weeks ago I stayed at another location and it was a vastly different experience. The grab and go breakfast was a hot breakfast sandwich with a bottle of water and snack and I could get hot coffee to go and it was in a nice little gift bag not a brown paper bag stapled shut. I am a BW rewards member and just expect the same outstanding service at each location. Shout out to the staff at the BW in Ephrata, WA. They never fail to give good service. less