Slipped a little
25-06-2018 James L, Green Valley, Arizona
We have stayed at this property in the past, so comparing this stay with those. Overall, even though this is an older BW, it is well taken care of. There is a nice, airy breakfast area that opens to t... more
We have stayed at this property in the past, so comparing this stay with those. Overall, even though this is an older BW, it is well taken care of. There is a nice, airy breakfast area that opens to the pool area where there are additional tables. The food was fresh and well prepared. What seems to have declined is room cleaning. We hung the "make up room" sign at 9:30. At that time, the cleaning cart was parked next to our door and we greeted the maid. We were disappointed to return at 2:30 only to find our room had not been serviced. Finally the room was "cleaned". A streaked mirror that was that way when we moved in, had still not been wiped. We did not receive soap, shampoo and conditioner replacements. Sometimes it's the inattention to detail that becomes a differentiator. less
Michele M, Director of Sales at Best Western Alderwood, responded to this review
Thank you James L for taking the time to review our hotel! You are completely correct in saying that it is the inattention to detail that becomes a differentiatior. I have spoken with our staff members about this and hope to see you again on your next visit to the area so that we might exceed your expectations of our hotel and are able to set ourselves apart from others in our area!