Best Western Alderwood

I have stayed at this hotel when I was moving to Seattle and had a good experience. So when I went to leave Seattle and finish up some things, the hotel was an easy choice. The prices are great, location wonderful, clean, safe and the team goes above and beyond to help if asked. The beds are extremely comfortable and the rooms are large. The rooms have a microwave and a college size fridge. Due to COVID, breakfasts are bag and go. They include a water, fruit, cereal bar and muffin. I will definitely look to stay at this hotel in the future, when I fly out on business or personal. less

The front desk staff are extremely friendly. The ro oms are excellent, clean and up to date. I was upgraded to a suite which would comfortably sleep 4. Very positive experience with this hotel. I will stay here on future visits. less

Love hotel which swimming pool was working :( COVID-19 has it shut down which means breakfast came in a paper bag as well. These are out of the hotels power of course. As for what the hotel does have control of I love the rooms and the location! less

We had to switch rooms 3 times. 1st room smelled like cat urine so strongly it was awful. 2nd room was the same I stayed in couple weeks before and the jet was still broken in the tub water shot straight at the ceiling. 3rd room smelled musky and the 2 of the jets were broke. Finally gave up on switching again and just made it work. Went to shower and there was a moldy spot on the ceiling. Some rooms decent but from my experiance most arent. less

I really just felt that with the whole COVID thing the hotel might try and offer us something extra. We could not use the ice machine nor purchase drinks from the vending machine on our floor but we could use the ice machine one floor up. Our machine had a note on the front stating "out of use due to COVID". ???? Our check in clerk was rude and I got the impression he could have cared less what kind of stay we had. Only one of our card keys worked. There was not phone book in the room so that we could look up local restaurants. I get that I can use my phone but I guess I'm old school. Also there was no guide for the television. It's kind of nice to know what channel is ABC, NBC, CBS, etc. I was in town to visit my parents graves on Memorial Day as they were both in the Marine Corps. I called down to the desk to see if we could get a couple bottles of water and was told they didn't have any. I asked what they intended to put in our Breakfast Grab and Go bag and was told those bottles of water are in the kitchen. Really, we couldn't get one of those? Due to the reason for the trip I guess I could have been feeling kind of down but everything we asked for we were told NO. Which is weird because 3 weeks ago I stayed at another location and it was a vastly different experience. The grab and go breakfast was a hot breakfast sandwich with a bottle of water and snack and I could get hot coffee to go and it was in a nice little gift bag not a brown paper bag stapled shut. I am a BW rewards member and just expect the same outstanding service at each location. Shout out to the staff at the BW in Ephrata, WA. They never fail to give good service. less