The hotel was priced right and a great location, near the Alamo and downtown San Antonio. My family stayed 3 nights during Christmas vacation. When we parked there, I noticed the parking lot had several places with crumbled glass. I thought nothing of this. My family and I also noticed, people, who looked aimless wondering thru the parking area, at all times of night. Our 3rd night we parked, around 1 am after an evening on the River Walk. We all felt a strange sensation of being watched. At 2 Am the front desk called, and told us our car had been broken into. Sure enough, the left driver window, had been smashed out, and a few items stolen. We called the police, and the officer, told us, she comes here every 3rd night. There are 3 hotels on South Laredo, and at least one of them, have a car broken into each night. I now realize, at night the hotel staff is afraid to go out. And they hole up in their office. That morning, we spoke to an elderly couple from Oklahoma, that told us their car was broken into and all their Christmas shopping was stolen. That day we took our Honda Pilot to have the glass replace. We discovered from the auto glass company that they replace 3 to 5 windows per day, from cars being broke into. Seems that the criminal culture, has found burglarizing cars is easier and more profitable, than robbing connivance stores. I will never stay in San Antonio again, unless the parking lot is secure. Side note, the pan handlers in San Antonio is so bad, my 21 year old daughter, states she will never go to San Antonio again. less
Riaz A, General Manager at Best Western Alamo Suites, responded to this review
We sincerely apologize for any issues you encountered during your stay, we appreciate your feedback. Thank you for staying with us.