Best Western Alamo Suites

1002 S Laredo Street, San Antonio, Texas, 78204-3212, United States
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Best Western Alamo Suites

Experience the best of San Antonio at this all-suites hotel- close to the University of Texas at San Antonio, the AT&T Center and the Historic Downtown Riverwalk, 100 non-smoking!

The Best Western Alamo Suites is an inviting, newly-renovated
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1002 S Laredo Street, San Antonio, Texas, 78204-3212, United States

Reviews of Best Western Alamo Suites

Traveller Overview:
4.0 Rating: 660 reviews
Excellent 42%
Very Good 30%
Average 15%
Poor 5%
Terrible 6%
Rating

ngambriz63, wrote review 05/01/2022

Disappointed

Had good reviews but location was very sketchy. Room was clean but had a little smell , probably old carpeting. Definitely needs an upgrade. The view from the room was terrible had a view of some very... more

Owner Response
Guest Relations Manager, Other at Best Western Alamo Suites, responded to this review
Dear ngambriz63, Let me apologize for not meeting your expectations during your recent stay. Your comments are concerning and definitely do not represent the high-level goals we have in place. We want each and every guest to feel they received value for the price paid. I am truly sorry we did not meet this goal with you.
Rating

cryptman13, wrote review 22/12/2021

Good stay in San Antonio

This Best Western an excellent value for the price. Close to River Walk and the Alamo. River Walk was a disappointment since it was very busy full with people and restaurants were short staffed with l... more

Owner Response
Guest Relations Manager, Other at Best Western Alamo Suites, responded to this review
Dear cryptman13, Thank you very much for your great review of our hotel! We appreciate your compliments and we take high pride in the peaceful ambiance that we can provide to our guests. We hope to see you stay with us more in the future as we promise to push our services better to provide you the most pleasant stay that you can find. We thank you that you highlighted our strengths in your review. May you return again soon and feel comfortable just like the last time!
Rating

salinas652021, wrote review 20/12/2021

Great stay

Great place to stay looks a little shady but safe. The only issue we had was that the toilet seat was missing the nuts and it was totally loose. I told the cleaning ladies early in the morning and i c... more

Owner Response
Guest Relations Manager, Other at Best Western Alamo Suites, responded to this review
Dear salinas652021, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Rating

Christina C, wrote review 03/12/2021

Holiday Get Away

Absolutely loved the late check out option of 1:00 pm instead the normal 11:00 am or 12:00 pm and the indoor pool is a great benefit as well for those who like to utilize the pool. It was raining and ... more

Owner Response
Guest Relations Manager, Other at Best Western Alamo Suites, responded to this review
Thank you Christina C, your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.
Rating

Sarah E, wrote review 16/11/2021

Door never knocked properly

The door never locked properly we were using the amenities at the hotel and we noticed that we could open the door without putting the card in it so I contacted The receptionist and he came and jiggle... more

Owner Response
Guest Relations Manager, Other at Best Western Alamo Suites, responded to this review
Dear Sarah E, I am sorry your stay did not meet our standards. Please rest assured that we will work toward resolving the issues you had during your stay in order to prevent them from happening again in the future especially with the condition of your room during your stay. We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to our hotel. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making.