Mgmt woke me up at 2:45 am to have me repark my car...
11/12/2016 ocmglobetrotters, Toronto
Extremely disappointed that I was awoken in the middle of the night (2:45 am) just so that another guest can park illegally in a no parking area(in which they already parked)... my car was parked with... more
Extremely disappointed that I was awoken in the middle of the night (2:45 am) just so that another guest can park illegally in a no parking area(in which they already parked)... my car was parked within the lines of a legal parking space. I've been parked since 7 pm.... that was 7.5 hrs ago...
At first I thought Alex the front desk guy was calling bc something had happened to my car but then he said he needed all parking available in which i told him no cars where supposed to be parked on other side of me did he then change his story to include illegal spaces...
I get to my car I see that there are cars on either side of me which were technically not supposed to be as I was parked legally between a dumpster and a designated no parking area.
I go back to Alex and have him come with me to see why he needed me to move my car since there were parked cars on both sides.
We both look and notice my car was slightly crooked but STILL within the confines of my parking space and within the lines of a legit parking space.
Obviously the car in the illegal parking spot was able to park and get out without challenges but Alex insisted that I straightened my car at 2:45 a.m.
Ridiculous and unacceptable....
The heater in the room 222 made rattling noises however front desk switched me to another room where the sink drains very slowly and the toilet flushes like a loud vacuum 214. The fridge in 222 also leaked water that flowed into the bathroom...
Other than the bathroom issues the room was comfortable and spacious.
This was the most expensive hotel but worst service during my trip to Texas...good thing this is my last stop!
The area is a bit dodgy but I guess that's what you get for $149/night!
Pics to come shortly! less
Riaz A, General Manager at BEST WESTERN Alamo Suites, responded to this review
Thank you for bringing your issues to my attention. I apologize you encountered issues during your stay. I have reviewed and discussed the issues of contacting a guest in the middle of the night. It is never our intention for a guest to have a rude awakening and loose sleep over a parking issue. I sincerely apologize . Thank you for staying with us.