Best Western Alamo Suites

1002 S Laredo Street, San Antonio, Texas, 78204-3212, United States
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Best Western Alamo Suites

Experience the best of San Antonio at this all-suites hotel- close to the University of Texas at San Antonio, the AT&T Center and the Historic Downtown Riverwalk, 100 non-smoking!

The Best Western Alamo Suites is an inviting, newly-renovated
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1002 S Laredo Street, San Antonio, Texas, 78204-3212, United States

Reviews of Best Western Alamo Suites

Traveller Overview:
4.0 Rating: 635 reviews
Excellent 41%
Very Good 31%
Average 15%
Poor 5%
Terrible 6%
Rating

charlottesZ4956UN, wrote review 08/01/2021

so so

Hotel room was nice. location was not convenient to attractions and hard to get to. Not on a main street. Parking was awful. Staff was very helpful and friendly and rooms were nice and very clean... more

Owner Response
Tina M, Other at Best Western Alamo Suites, responded to this review
Dear Valued Guest, Thank you so much for your heartwarming review. Thank you for your appreciation for our staff and we were able to provide a clean and pleasant stay. We will also be working on your observations especially with the parking. We promise that actions shall be taken to improve everything on priority and you can have a better stay next time. Thank you for and we look forward to serving you again.
Rating

M P, wrote review 28/11/2020

Cleanest hotel

We checked in to find this hotel was spotless clean from the entrance, lobby, elevator to the detail of the room. We were very happy by all of the services provided here and felt like it was catered t... more

Owner Response
Tina M, Other at Best Western Alamo Suites, responded to this review
Hi mehul1511 , Thank you for taking the time to share your experience. Your review is very impressive to us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.
Rating

salliwalk1969, wrote review 23/11/2020

The room was not clean

The room was dusty and smelled like smoke (even tho it was a non smoking room) I had to wipe and clean everything w my own Clorox wipes. Foe the money paid, we could have been in a breed location. Thi... more

Owner Response
Tina M, Other at Best Western Alamo Suites, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. I am so sorry that you smelled smoke in your room. Unfortunately, despite our efforts to ensure that nobody smokes in non-smoking rooms, it does occasionally happen and I hope you’ll accept our sincerest apologies for the smell of smoke that you experienced. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations. Thank you so much for taking the time to share this review and for informing us to give us the opportunity to address this situation.
Rating

delilahcalvillo728, wrote review 27/10/2020

Very dirty

Honestly the only good thing about this hotel are the people at the front desk, they are very friendly and try to accommodate your every need. I would definitely not recommend this hotel. When we arri... more

Owner Response
Tina M, Other at Best Western Alamo Suites, responded to this review
Dear Valued Guest, Thank you for rating your recent experience at our hotel. It is disheartening to learn that the bathroom was not properly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and addressed immediately with our housekeeping staff. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

haveboozewilltravel, wrote review 11/10/2020

Good Value

My wife and I had made plans to visit Lafayette, Louisiana for two nights. However Hurricane Delta made that impossible so we stayed the two nights in San Antonio instead. Although we would rather hav... more

Owner Response
Tina M, Other at Best Western Alamo Suites, responded to this review
Hi haveboozewilltravel, Greetings from Best Western Alamo Suites. Thank you for your compliments to our staff, hospitality and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.