Upon checking in to Alamo suites Best Western downtown San Antonio, I was immediately acknowledged by Rebecca's friendly smile and excellent customer service. And after having an f'd up morning from my plane trip, and my luggage coming up missing I already had a bad attitude and was for certain the day had more unexpected bs in store for me. Rebecca's professionalism in giving me a prompt and courteous check-in, which caught me off guard was exactly what I needed to cool me down. I stay in hotels a majority part of the year due to work, and the skills demonstrated by her I rarely come across, especially for a weekend in San Antonio that was jamming because of fiestas, I also was tickled to death of the fact that there was no deposit to be made, she ended the conversation with telling me if there's anything I need do not hesitate. And we all can learn something from Rebecca's customer service professionalism. I was born with a severe disability in having both arms missing, and as I got to my rooms door I was struggling with a heavy backpack, my phone wouldn't stop ringing in my pocket, and just the thought of me missing luggage, I was already hell on wheels. However another staff member of the front desk Ken saw my struggle trying to get in the room and asked if he could help. After finally getting into my room, i I took a deep breath and thanked the good Lord for putting these two individuals into my life and making life easier for me. The room was more than I expected as far as the cleanliness, and the amenities, the fact that it was already cooled down, it was very spacious, it had a nice size couch, a spacious restroom, and a bar area. Only thing that could have made it better is it being full of tequilla. It definitely felt like they were expecting my arrival all morning long and that's the stuff that catches my attention and that I do like. I don't see anything like this from Hilton, Residence Inn, or other big chain hotels. Moving forward to the following morning, I took part in the complimentary breakfast which had a lot more expected then I thought. I approached the front desk and had the privilege to meet Kim the front desk customer service representative. Once again I was greeted with a friendly smile and an excellent attitude. I asked her if she would assist me in getting some breakfast. There was no hesitation from her and she was happy to help me. I'm definitely served it up right and helped me with carrying it to the room. People like Kim come very far and few in between and her supervisor made the best decision for the company when they hired her. The Alamo Suites Best Western in downtown San Antonio demonstrated the best customer service I've ever seen. For them too realize my situation with my disability and see that I have a relaxed and comfortable stay means the world to me! Every time from here on out when visiting San Antonio you already know I'll be checking to Alamo suites Best Western downtown San Antonio. Once again I thank these three for realizing my situation and making my life the easiest during this time. less
Guest Relations Manager, Other at Best Western Alamo Suites, responded to this review
Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience.
We thank you that you highlighted our strengths in your review. We will share your kind words with our staff especially Rebecca and Kim and we look forward to serving you again soon.