Best Western Alamo Suites

1002 S Laredo Street, San Antonio, Texas, 78204-3212, United States
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Best Western Alamo Suites

Experience the best of San Antonio at this all-suites hotel- close to the University of Texas at San Antonio, the AT&T Center and the Historic Downtown Riverwalk, 100 non-smoking!

The Best Western Alamo Suites is an inviting, newly-renovated
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1002 S Laredo Street, San Antonio, Texas, 78204-3212, United States

Reviews of Best Western Alamo Suites

Traveller Overview:
4.0 Rating: 652 reviews
Excellent 42%
Very Good 30%
Average 15%
Poor 5%
Terrible 6%
Rating

trishaf246, wrote review 03/07/2021

Not What Reviews Say....disappointed!

We spent WAY too much money for this dump! King & queen suite?! King bed in a room all by itself with hardly any a/c- super hot in here! Tears in our sheets & someone's tattoo ink stained on the sheet... more

Owner Response
Guest Relations Manager, Other at Best Western Alamo Suites, responded to this review
Dear trishaf246, Thank you for your feedback. We apologize for the situations you encountered during your stay. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. I am sorry to hear that you did not thoroughly enjoy your stay especially with the condition of your room, carpets, shower, bathroom, amenities, and sheets. It is of the highest importance that things like this are not missed by our staff and mistakes like this should never be overlooked however we take utmost care and caution in terms of cleanliness of all guest rooms to ensure that it doesn't lead to any kind of suffering or infection to any of our guests. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.
Rating

Pookismom232, wrote review 01/07/2021

Looks a bit sketchy

Front desk workers are not very friendly. The hotel is a nice size not too far from everything. Good amenities breakfast was nice. Coming from out of state I thought the hotel was in a sketchy neighbo... more

Owner Response
Guest Relations Manager, Other at Best Western Alamo Suites, responded to this review
Hi Pookismom232, Thank you for staying at our hotel and for taking the time to write a review. Although you found us a nice place to stay, good amenities, and breakfast was nice, we apologize for the difficulty you experienced with our front desk and the surrounding environment. Your sincere feedback, including the comments about what we did right and areas where we can improve, helps us better our customer service. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.
Rating

Trail772557, wrote review 28/06/2021

HIDDEN GEM!!!

Do NOT skip over this location the entrance might fool you but once you walk in totally worth it located minutes from downtown and very friendly and clean. Rooms are clean and spacious, breakfast was ... more

Owner Response
Guest Relations Manager, Other at Best Western Alamo Suites, responded to this review
Dear Trail772557, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our friendly staff, breakfast and we were able to meet your expectations of cleanliness and service in our hotel. You have described the hotel in such a positive light that we take great pride in. I’m very glad you enjoyed your stay with us. It will be our pleasure to have you with us again very soon.
Rating

jmutz0618, wrote review 26/06/2021

Disability friendly, safe secure comfortable stay

Upon checking in to Alamo suites Best Western downtown San Antonio, I was immediately acknowledged by Rebecca's friendly smile and excellent customer service. And after having an f'd up morning from m... more

Owner Response
Guest Relations Manager, Other at Best Western Alamo Suites, responded to this review
Hi mutz0618, Thank you so much for your feedback and kind words regarding the five-star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We thank you that you highlighted our strengths in your review. We will share your kind words with our staff especially Rebecca and Kim and we look forward to serving you again soon.
Rating

danielgordo7, wrote review 03/06/2021

Daniel gonzalez

Me n my family stayed at the best wester Alamo suites very clean and friendly definitely satiating their again when we go to San Antonio the staff was incredibly nice and helpful very grateful to have... more

Owner Response
Guest Relations Manager, Other at Best Western Alamo Suites, responded to this review
Hi danielgordo7, Thank you very much for your kind review and recommendation. We are delighted that you enjoyed your stay and appreciated our place. Thank you so much for your compliments on our helpful staff, and we were able to meet your expectations of cleanliness and service in our hotel. We look forward to serving you again and giving you another five-star experience.