Best Western Alamo Suites

1002 S Laredo Street, San Antonio, Texas, 78204-3212, United States
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Best Western Alamo Suites

Experience the best of San Antonio at this all-suites hotel- close to the University of Texas at San Antonio, the AT&T Center and the Historic Downtown Riverwalk, 100 non-smoking!

The Best Western Alamo Suites is an inviting, newly-renovated
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1002 S Laredo Street, San Antonio, Texas, 78204-3212, United States

Reviews of Best Western Alamo Suites

Traveller Overview:
4.0 Rating: 631 reviews
Excellent 41%
Very Good 31%
Average 15%
Poor 5%
Terrible 6%
Rating

haveboozewilltravel, wrote review 11/10/2020

Good Value

My wife and I had made plans to visit Lafayette, Louisiana for two nights. However Hurricane Delta made that impossible so we stayed the two nights in San Antonio instead. Although we would rather hav... more

Owner Response
Tina M, Other at Best Western Alamo Suites, responded to this review
Hi haveboozewilltravel, Greetings from Best Western Alamo Suites. Thank you for your compliments to our staff, hospitality and breakfast layout. Our ultimate ambition is to provide a five-star experience, and we are thrilled to learn that we have succeeded. I am glad that we were able to meet your expectations of service and accommodations. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
Rating

sonyahumph26, wrote review 14/07/2020

check out your room first

The music was so loud in lobby that I couldn't hear desk person. I took clorax wipes and cleaned everything even furniture. Sliding door didn't close or lock. Had a stick stuck in door jam. My car was... more

Owner Response
Tina M, Other at Best Western Alamo Suites, responded to this review
Dear Valued Guest, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. I want to apologize for the noises that disturb your rest, All Front Desk Clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. Know that actions shall be taken to improve everything on priority and you can have a better stay next time. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.
Rating

Felkstar5, wrote review 20/06/2020

Clean

Clean hotel/disappointing breakfast Room-room was clean and a nice size for our family of five. Small fridge and microwave are in the room. Looks like there may have been a small coffee maker at on... more

Owner Response
Tina M, Guest Relations Manager at Best Western Alamo Suites, responded to this review
Dear Valued Guest, Thank you for sharing this experience with us. I am happy to read the pros of your experience, yet I regret to hear of your dissatisfaction with our breakfast service. We are happy to have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service. Once again thank you so much for choosing to stay with us and we look forward to serving you again.
Rating

amariah1980, wrote review 01/04/2020

Covid-19 affected my stay.

This is a nice hotel that was renovated several years ago. I don't stay at it much but like it. The brand is my preferred. The room was nice and comfortable. The property was clean. The indoor pool a... more

Owner Response
Tina M, Guest Relations Manager at Best Western Alamo Suites, responded to this review
Hi amariah1980, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that the pool and breakfast were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
Rating

josezazueta2004, wrote review 28/03/2020

Bugs

Had bugs in 2 rooms make sure you check beds before laying down. They gave me another room when I went in room had bugs, went to another same thing. It was late at night and couldn’t get another hotel... more

Owner Response
Tina M, Guest Relations Manager at Best Western Alamo Suites, responded to this review
Dear Valued Guest, Thank you for your review. We apologize that we could not meet your expectations on your recent stay with us. We do have pesticide treatment every month and we never had problem in past and also usually our housekeeping staff always check it properly after they complete cleaning the room but I will also make sure with my housekeeping staff about the incidence. Thank you for your comments. We hope to see you again and to impress you with our improvements.