Great staff, not so great accomodations
02/01/2018 KetchikanGirl, Ketchikan, Alaska
The staff was excellent and helpful to get us what we needed but the room was not wonderful. The room was freezing, the heat control was not able to maintain a resaonable temperature either freezing o... more
The staff was excellent and helpful to get us what we needed but the room was not wonderful. The room was freezing, the heat control was not able to maintain a resaonable temperature either freezing or so hot you couldnt breathe. It was a very old heating unit the kind that pulls air in from the outside. The window was not secure it did not latch or lock at all, and the screen outside was the wrong size so the security was an issue as we requested a floor level room. The toilet seat was a different size than the toilet bowl, talk about comfort this was not it. less
BWAladdin, Front Office Manager at Best Western Aladdin Inn, responded to this review
Hi, I'm so glad you enjoyed your stay with us and that you found our staff to be friendly and accommodating. But definitely do not hesitate to let us know at any time during your stay if you have any questions or concerns and we will be more than happy to assist you however we possibly can! We are in the process of replacing our heaters and we would have more than happily moved you to a different room with a better heater! We are also in the process of replacing all of our windows, so there will be no security issues. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.