Aladdin Inn has had Better Days
20/02/2017 457toddt, Kelso, United States
Don't like to be harsh, but this place is long past it's prime. The hallways smelled like the owners live their and cook broccoli with the smells venting to the hallways. You know that smell? Open ... more
Don't like to be harsh, but this place is long past it's prime. The hallways smelled like the owners live their and cook broccoli with the smells venting to the hallways. You know that smell? Open a window, yuck! And it wasn't just me, my wife held here nose to the room which was ok, otherwise I would have asked for my money back. And yes, the smell was there the next day, just as strong as ever. Hate it when people live in these older hotels. Time for BW to scratch their name off this one as I rely upon their banding for reasonable accommodations. less
BWKELSO, Front Office Manager at BEST WESTERN Aladdin Inn, responded to this review
Dear Todd T,
I am so sorry to see that you've posted this on Trip Advisor as well, we take our reputation very seriously and wish that these issues could have been discussed while you were here so we could have resolved them for you.
As I previously explained in my first response on the other review you left us we do not have anyone living in our hotel.
We do however have Kitchenette Suites that are very accommodating to guest. They have a stove, oven, fridge, sink, counter, cabinets, tables and dishes. They're a great way for guest to save money and cook their own food. I apologize if a guest was cooking food and the smell was upsetting to you.
Also as I stated before, we have someone at the front desk 24/7. They are there to help accommodate guest and ensure that guest have a wonderful stay. Please if you're ever staying in our hotel and have any issues with anything at all, let the front desk know right away. You can pick up the phone in your room and dial "0" at any hour of the day and we will do whatever we can to resolve any issues you may be experiencing.
Please feel free to contact us if you would like to discuss anything further.
Best Western Aladdin