Look for another Hotel in Kelso
02/11/2017 James I, Melbourne, Australia
I would not recommend this hotel to stay to anybody. desk clerk would offer no discount and had no interest in accommodating us for an overnight stay. After nearly walking out and looking for another ... more
I would not recommend this hotel to stay to anybody. desk clerk would offer no discount and had no interest in accommodating us for an overnight stay. After nearly walking out and looking for another Hotel in the area after mentioning I'm a Best Western member and AAA and having a seniors card he gave a slight discount. I've crossed this Hotel off breakfast was the highlight of the stay. less
BWAladdin, Guest Relations Manager at Best Western Aladdin Inn, responded to this review
I'm happy to hear you enjoyed our awesome breakfast, but we again apologize for the experience you had here at our hotel. Our AAA rate is the standard 10% off, like most hotels. However, you must pay for the AAA membership, have proof of membership upon check-in and let us know at check-in, to receive this discount or any other discount you may qualify for. I do apologize for any confusion this may have caused. As a Best Western Rewards Platinum Elite member, we do value and appreciate your business. On your next trip through town, please let us know of your AAA membership so we can offer this rate to you right off the bat to avoid any hassle. We will, of course, also be sure to get you your elite member upgrade to our best available room. I hope you had a wonderful visit to the states and a safe trip back home.